Jollychic Questions & Answers

1,179 reviews

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Here’s what consumers have asked with answers from Jollychic staff and previous consumers.

147 questions answered

27% answered in 1 day

Question:

I am getting ready to return my recently purchased coat to jollychic of china. best i gather, the international priority mail through usps from south carolina to the office in china is going to cost an arm and leg to return it. it sure would be easier if the coat could be sent stateside for my reimbursement to my credit card. jollychic corporate headquarters suite 11-12,6/f, st james house pendleton way, manchester m6 5fw, uk, manchester manchester, m6 5fw, uk would this be possible? I am getting ready to return my recently purchased coat to jollychic of china. best i gather, the international priority mail through usps from south carolina to the office in china is going to cost an arm and leg to return it. it sure would be easier if the coat could be sent stateside for my reimbursement to my credit card. jollychic corporate headquarters suite 11-12,6/f, st james house pendleton way, manchester m6 5fw, uk, manchester manchester, m6 5fw, uk would this be possible?

Answer:

Their size "large" would fit an American Girl doll. I cannot even imagine what a size "small" would be like.

By katherine n. over a year old

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Question:

I don't understand how there are completely negative reviews but also alot of five star raves?

Answer:

Jollychic writes their own reviews. They are all over this site. Verbiage is just a bit off with some reviews. Leave a bad review and someone will apologize and suggest you send back the items, assuming you get them, for more product. This is a dishonest company across the board. Poor craftsmanship, inferior material, horrible sizing and slow shipping. I honestly do not t h ink I've had a worse experience with any other store. On line or in person.

By Julie B. over a year old

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Question:

If i want to return some items that don't quite fit, do i simply mail them back? If i want to return some items that don't quite fit, do i simply mail them back?

Answer:

It will cost more for me to return the item than it did when I purchased it. DON'T DO IT - This company is a JOKE. Not worth the money to go through the aggravation. I will never purchase anything again.

By Karen D. over a year old

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Question:

I retuned good 29 1 15 to pendleton way manchester value £55 have emailed returns on line and getting no satisfaction I retuned good 29 1 15 to pendleton way manchester value £55 have emailed returns on line and getting no satisfaction

Answer:

Dear Customer, Greetings! So sorry for the trouble. May I have your order number or your email address in our website?

By Jolly J., over a year old

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Question:

Hello - i'm reading a lot of mixed reviews on here - there seems to be issues with the sizes, delivery and quality. what is your returns policy for unsuitable items?

Answer:

Don't order anything: incorrect sizing, poor quality, and no paperwork for returns

By Deb J. over a year old

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Question:

Sipariş verdiğimiz ürünler ne zaman elime geçer hangi kargo ile gönderiliyor Sipariş verdiğimiz ürünler ne zaman elime geçer hangi kargo ile gönderiliyor

Answer:

Don't buy from this company.

By Joan F. over a year old

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Question:

Please please can someone tell me how to return an item? there was no paper work when delivered and i have emailed 3 times with no reply and the 24 hour chat doesn't connect! help!

Answer:

Good luck. Better with keeping it, and learning the hard lesson. This company is terrible in every imaginable way. They sell junk, have horrible customer service, and basically need to be shut down due to the vast number of people they have screwed.

By linda m. over a year old

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Question:

I cannot get to order because it will not take my postal code in wales it asks for a zip code? I cannot get to order because it will not take my postal code in wales it asks for a zip code?

Answer:

I agree with Judith, Valerie. Go check out and find a more reputable and legitimate online store. Was abouy to return the items I purchased but read a review from one of their customers who returned the item but was not able to received a refund. So i decided not to return the item. Will just give it to my relatives instead.

By Reeze C. over a year old

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Question:

What size roughly does the l & xl fit What size roughly does the l & xl fit

Answer:

Probably small. Their sizing is extremely off. I strongly strongly suggest not ordering from this website. It's been such a hassle for me I ended up calling my credit card company and reporting them.

By Kimia H. over a year old

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Question:

How can i know from what brand the cloth is? How can i know from what brand the cloth is?

Answer:

If you do not like the material or size since it is coming from China if you return it you pay postage which would cost over $100.00. Do not order from this company trust me I did and regret it

By Johnna A. over a year old

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Typical questions asked:

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Jollychic Questions & Answers

I don't understand how there are completely negative reviews but also alot of five star raves? I don't understand how there are completely negative reviews but also alot of five star raves?

If i want to return some items that don't quite fit, do i simply mail them back? If i want to return some items that don't quite fit, do i simply mail them back?

I retuned good 29 1 15 to pendleton way manchester value £55 have emailed returns on line and getting no satisfaction I retuned good 29 1 15 to pendleton way manchester value £55 have emailed returns on line and getting no satisfaction

Sipariş verdiğimiz ürünler ne zaman elime geçer hangi kargo ile gönderiliyor Sipariş verdiğimiz ürünler ne zaman elime geçer hangi kargo ile gönderiliyor

I cannot get to order because it will not take my postal code in wales it asks for a zip code? I cannot get to order because it will not take my postal code in wales it asks for a zip code?

What size roughly does the l & xl fit What size roughly does the l & xl fit

How can i know from what brand the cloth is? How can i know from what brand the cloth is?

Can’t see your question? Ask to get answers from the Jollychic staff and other customers.

I don't understand how there are completely negative reviews but also alot of five star raves?