I went on line to order a lime green backpack, at the time they showed 4 colours pink, pale blue, lime green and black, but they all said green! I clicked on the lime green bag, and my confirmation order said green. When the bag arrived it was light blue, so I went back on line to check that I had not got it wrong, it said Green, I have complained and they said that I had got the right colour that I ordered, since my complaint they have changed the colour of all the bags to blue because blue was the only colour they had stock of. I have looked again and now the blue is not on line at all. I have asked them for the postage to return the bag but they refuse but offer bonuses, that you can use unless you spend so much per bonus I tried to spend one on this bag but it would not accept it on my order.
They are just playing a came with their answers about this bag. How can you call a pink bag green or blue! I will not shop again with Jolly Chic as I have had trouble with previous orders. My advice to anyone is do not shop with them.
Thanks for your order in our website. We are deeply sorry for that happened. May I have your order No, then I can check detail for you. Could you please take picture about wrong color bag you got. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
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