Overview
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Please do yourself a favour and give them a miss! Can't comment on the quality or sizing of the clothes as never received my order! No correspondence, in fact they seem to like to ignore you once they have taken your money! How this company is still trading I will never know. Awful, awful awful!
Bought a wedding dress. Waited for 2 weeks which is okey with me. But upon seeing the dress, i an actually crying as it's like a rag! The lace has lots of tear and the beads are all falling off the dress. Im about to wed next week and I am now in a rush checking shops for a REAL wedding dress. Absolutely disgusting service as well. They send everyday advertisement on your email but no reply on my queries about this dress that I have received. Never never use this. You will be wasting your money and time.
Greetings! Thanks for your review in our website. We are very sorry for the troubles here. You can return the items back by post mail. After we get the returned items, we will refund the item price to you as well as the returning postage and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Best wishes!
Jollychic Customer Service Team
I swear god its the worst website ever this is my first and last time ordering from them first giving me a wrong tracking number and they kept saying its correct sec telling me that my order will be shipped in 3-7 days but its been more than 10 days now and they told to wait another 1 week I'm really disappointed
Dear friends,
Good day, thank you for your order in Jollychic, we are so sorry to keep you waiting, can i have your order No. Or registered E-mail in Jollychic.com. Then we will help you to check the shipping information for you, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I recently bought some jewelry, tights and a skirt off jollychic.com and not only were they affordable and looked great, but they arrived only a week after I ordered them. The speed surprised me because ive bought clothing online from similar places and its taken a month or more to get here. Their customer service and reward program is really good too. I also really like the recommendations they send me based on what ive searched, they are always spot on for my style. Definitely going to shop there again.
Jollychic is the only place where you're guaranteed to find the hottest clothes and the most unique styles. I live in Alabama and there are no stores that sell the type of items that Jollychic offers. It gives you a chance to create your own look and not go broke in the process. Plus, the always have deals like 10% off, 20% off, etc. They're always going above and beyond to satisfy their customers, and so far, so good! Best Urban Clothing supplier on the net right now.
The cute grey top in XL was about a size 12 and as I pulled it over my head, the entire fabric of the front ripped about 8 inches. I wrote them with no response. Another great crap product from China.
Dear friends,
Good day, thank you for your order in Jollychic. We are so sorry to hear that the size is not fit you, when you made the order, have you checked the size guide with the products length, bust, shoulder size? Can i have your order No. Or registered E-mail? We will check the products for you, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer service Team
I have not actually purchased from this company. I had some misgivings after reading their return policy and information on " lost packages". SO glad I read these reviews and thank you to all for. Posting to hopefully save others from also having a bad experience.
Dear Joan,
3. Lost package:
Pls contact our Customer Service if you did not receive your package by the expected deliverydate. We will give you a full refund or resend for free once we are confirmed from the courier that your package is lost.
We just put this information to try to make our customers know that we will responsible if you do not receive the package.
So sorry to make you misunderstand and we will update it.
Thanks for your suggestions.
Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
The clothes look great and the prices are seductive but I cannot stress enough how much this website should be avoided.
I have waited four weeks for my items to be delivered and no sight of them so far.
Their customer service is very weak, I have a whole page of "I'm sorry" from the online team but no actual action to rectify.
I am not sure that these items will actually arrive and do not trust that if they don't I will receive any refund or positive action from Jolly Chic.
Greetings! Thanks for your order in our website. We are very sorry for the delay in shipping. Here is a link of the shipping information, please have a check: http://www.17track.net/en/track?nums=JD0002255030235097&fc=100011.Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Here's what my experience has been with the brushes bought from JC:
They look professional - love the colors. The bristles in mine were actually black which I prefer - makes it easier to see what's on them since I use a lot of light or saturated colors. They're soft and the application is very smooth and well-covered compared to many other brushes. I love the variety of sizes. What I dislike is the smell - I soaked mine in a body mist and rinsed before I used them - very potent scent when you open them. Also the pouch. Don't plan on using that in any sort of regularity. It's not well constructed and it doesn't look nearly as neat or clean as the brushes themselves. If you're using the brushes either personally or professionally, highly recommend getting a good make up remover- these brushes cover so well that you'll really want to clean up or your foundation will wind up on your pillows/clothes at night. Affordable and fair quality.
I am an octogenarian pensioner. A month ago I paid $81.96 in full for four items, intended as gifts for my granddaughters I have still not received my order. I have sent many emails of complaint but have been completely ignored. I would be grateful to hear from any other customer what recourse to take in this situation. I shop online a lot and have never had such difficulty. When I receive my goods shall give Jolly Chic a better acknowledgement!
Greetings! Thanks for your order in our website.We are deeply sorry for delay. Due to the shopping season., we have much more orders these days, so it will be a little slower. Hope you could understand. Did you get your parcel. Here is link for tracking http://www.17track.net/zh-cn/track?nums=JL679504026GB&fc=100011 Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
Easy to search and brows thousands of high quality products. Fast shipping and suitable prices. Offers are very worthy and sometimes jollychic surprise me with great deals and major discounts.
Furthermore, you always get bonus coupons which you can use to buy your lovely items.
All of the bad reviews are true. I should have read them before I ever spent 1 cent with jollychic. Oh, and good luck getting a refund. They will give you "bonus points" for their website to order more junk and will not give you your refund back. No wonder they are located in China. Cheap crap.
Greetings! Thanks for your order in our website. So sorry for the troubles here. Your new tracking number is 7139875945 by DHL, you can check the shipping info in http://www.dhl.com/content/g0/en/express/tracking.html?AWB=7139875945&brand=DHL. And you will get the package in 1-2 days, please do not worry about it. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I have nothing bad to say about Jollychic customers service and products this site provides. Quality of clothes is very good and ordered things fits me very well. Id surely recommend Jollychic for anyone that is in doubt yet. Dont be, Its all good :)
Waited three weeks for delivery of four items at size 10, however each one of them is a different size. Two fit and two are too large - the quality is poor and it costs to return.
Wish I'd read these reviews before wasting my money!
Greetings! Thanks for your order in our website. We have size measurements for each item, please check the measurements clearly before ordering, also items size differ cause of the different item style. You can return the unfit items back by post mail. Once we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Best wishes!
Jollychic Customer Service Team
Once they get your money they don't now you. Im an Australian when an item goes missing
Or lost they want help they just gives you phone num. And non off them work
I will never buy any thing else from jolly chic. Thumbs down
Hi, Maria Bonnici,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the delay. We checked with shipping company, when they delivered the package, there is no one at home, the package was returned to the warehouse in Sydney, we have contacted with the shipping company to resend the package in these days, please wait for patient, ok? Here is the phone No.: 1300 658 775 ，61(2) 90781316, you also can contact with the local Aramex. Hope you can get the package soon. We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
I'm a frequent buyer form Jollychic, and I like buying from them because of the followings:
1- they are trustworthy, never lied!
2- they are active on the Live Chat, whenever you address any issue they always solve immediately
3- their product quality are good. Basically you get what you pay
4- they pack and ship very fast
I always recommend this website to everyone based on my lovely experience that i had with them.
This website is no good. The sizing is way off. I am Asian & small but Large would not even fit. The worst of all is you can forget about returning the items. Once sold, that's it. Websites like this based in China should altogether be avoided. Be warned!
Hi, Karen,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions.
If you do not want to keep the products, please return the package, here is the return policy:
http://www.jollychic.com/return-policy-a42.html
Please check it. Without any quality issues and the size as you ordered, we are afraid that you need to pay the returning shipping fee. And we suggest you to return by local post, it is much cheaper than other shipping method, please think it about. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
This is the worst experience I have every had ordering on line! They said to order the blouses 2 to 3 times bigger than what you normally wear, Ha! They still don't fit! These clothes are suppose to be for plus size women, that's a joke, plus size for who, little Asian women maybe! They are not for american plus size women! Then you wind up loosing your money because it cost $20 bucks to return the things! All i can say is STAY AWAY! Lesson learned!
Dear Customer,
Geetings! Thanks for your order in our website, we are very sorry that the size do not fit. But we have detailed size in size guide, you should have checked the size guide when choosing a certain size. Also you can return the items back to us if the size not fit. Please return the items back to us by USPS, after we get the returned items, we will refund you the item price and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Shopping at jollychic can be very exciting! The cool thing about them is that you can see whether the items you want to buy will be on sale the next day! Most of the stuffs are of good quality! You just need to be smart when buying certain clothes! I've been buying from this site for like 4 times a month! It got me so obsessed
Product looked great in photos, prices were unbelievable, ordering process was simple, and then...
It took forever for products to arrive. They bore no semblance to photos, quality of fabric was very poor, and fit was worse. Sizing is a puzzle.
The return process-to China-is a work in progress... expensive and, I am sure will take forever.
I await to see about actual refund.
Nowhere in the ordering process are you told you are dealing directly with a Chinese company.
And, now my computer is infected with flashing ads from this company, non-stop!
Greetings! Thanks for your review in our website. May I have your order number or your email address in our website so we can help you better? Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by Post Mail(or other economical shipping method), after we get the returned items, we will refund you the item price and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply!
Best wishes!
Jollychic Customer Service Team
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
- Visit Website
- Shenzhen, Guangdong, China
- Edit business info
Business History
Manufacturers of apparel in China since 2008.We offer the latest fashion ingredients for those interested;
We partner with dozens of reputable import & export companies, warehousing & logistics companies and
After sales service provider from around the world. Better still, we have an elite team, who are truly capable,
Dedicated, and flexible and demonstrate unparalleled expertise on a daily basis.
We offer multi-lingual customer service, a sound set of internet system and advanced online marketing
Networks that caters to customers' need. We have a two-million customer base up to date.
As we consistently unlock new frontiers of overseas markets, tens of millions of consumers the world over
Have also benefited from our effort by simply making a purchase via our website, for apiece of reliable
Commodity and at a reasonable price of course.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website. We are really sorry for that. Could you please recheck your order No, since the order No you offer is not correct. For size problem: You can check the measurements for items which is located under ADD TO BAG such as shoulder, waist and length for each item.
At the right side of Select Size, there is a size guide showing compared size on Jollychic. It will help to give you correct advice regarding your usual size. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team