JJ's House

I ordered a mother of the bride dress from JJ's House. The dress was floor length instead of tea length as advertised, was made of poor quality material and it was at least 2 sizes smaller than it stated. They will not refund the purchase price and told me I could take it somewhere to have it altered if it didn't fit. They had no problem taking my money but once that occurred, they washed their hands of all responsibility to provide the garment as advertised. I would never do business with them again!

I paid extra to have custom size, which i double checked my measurements, and when i got the dress it was almost as if they completely ignored the measurements i put in. The dress was very badly made, and obviously did not fit at all. I could not zip it up over my butt and the cups were absolutely huge, and because i ordered a custom size i cant return so im out a lot of money.

Do NOT order from this company! Not only will you NEVER have access to a living customer service agent (only a BOT) they will charge your credit card despite the fact that they refused to process an order. Their policy is you can only order one dress at a time. They make assumptions that you won't need more than one dress as they don't allow ordering more assuming you are only keeping 1 and returning the rest.
They emailed me stating that they could not process my order until I selected only one dress. So I cancelled that same day. They acknowledged that I cancelled. But still allowed the charge to go onto my credit card where it has not been removed for over a month. $804.
I am having to appeal this to my credit card company and PayPal.
Do not order from them!

My sister chose bridesmaids dresses with jjshouse, which look nice and fit the description. We got a bit of a surprise on delivery as we didn't realise the VAT would be so high. DHL added an additional 30% to cover VAT and "disbursement advance payment". When I queried it with jjshouse, they were quick to come back to me, very pleasant, and reassured me that my business mattered. My sister had a tight budget for the wedding and they have offered to help provide a coupon towards our next purchase, which we appreciate.

I ordered shoes back in June, they took quite some time to arrive and when the arrived I knew straight away they needed returning because of being so narrow. For the past week I have been trying to get a return sheet and they keep sending out the exact same email about a link to a ticket, I cannot access this ticket through a link, by either my phone, my partners phone or on the laptop. Nothing is working, the screen just goes blank. I have emailed about this happening and now I'm getting no reply. Not one bit happy after spending a considerate amount of money and now it's proving difficult to be able to get a return form let alone my money back!

This is by far my favorite dress I have now. I was maid of honor at my best friends
Wedding. This means lots of running around all day and making sure everything is
Perfect. I felt so comfortable all night with this dress. Including dancing all out on
The dance floor. I did order 3 sizes (4, 6, 8) larger to make sure it fit the curves well. It was perfect and then taken in around the waist. Plus the order arrived less then a week of purchasing. So very impressed and so was my now married best friend. I could move any way I wanted too that whole day. Very light and breezy to wear. BEAUTIFUL!

Let's see if you will allow this post. Will screen shot it to prove. Do not order if it's a special event. WILL NOT REFUND, exchange or FIX any issues. Terrible answers. Say different spools of material so AFTER purchase, will say they MAY be different slightly! You be the judge! Or if it means anything to you, RUN! Go with a company you trust and with stand by their product.
Wish my experience had been better. Asked if they were same material, same color, would they match, answer was, YES! All I asked for was an exchange to Black. Got a "NO"
Would a true customer service company do that?

Beware! Stay away from this company! I bought 2 dresses that were so cheaply made. Im trying to return them. There is no way to contact them! They are in Hong Kong! No phone number. Live chat doesn't work. I've been asking for a return label. They don't send one! I'm out 260.00! Please listen to me. Stay away!

I ordered my wedding dress from JJ's house and it was at my house less than a month later. I didn't imagine a custom gown being done that quickly, let alone for the price. The lace gown I got was not a "true lace" as it is a lace pattern sewed into a mesh material but in all honesty, it looks fabulous.

The dress did not fit my bust properly but their customer service was excellent and they refunded me a portion of my initial cost to help with alteration fees. They're response time was extremely fast when I had my initial complaint.

I would recommend getting your dress from this site as it is a fraction of the cost and you can pick out exactly what you want, customize the size for only $20 more, and it's very fast. My only advise is to order it early in case you do have any alterations that need to be done or have any issues.

I will post pictures before and after alterations at a later date :)

Ordered my dress after viewing JJ's House website, it is for my Silver Wedding Anniversary party next month. I was a little nervous at first because I don't usually buy without trying on first. I paid a little extra for custom order so I knew sizing would be more accurate. My dress was made within the 11 days as stated on the website, it was shipped and actually arrived in less than 3 days - excellent service and I am so happy with the dress. The quality and the sizing are fantastic. Can't wait to wear it in May. Thank you so much JJ's House - I will definitely use your services again and recommend you to all my friends.