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JJ's HouseReviews 3,095

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


jjshouse.com
UK
Founded in 2010
Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: service@jjshouse.com

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews
Montana
1 review
1 helpful vote
Follow Gina M.
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I ordered my wedding dress from JJs house and it came to me in less than two weeks. It arrived exactly as I had ordered based on the easy measuring instructions. I would definately order from this site again, I look great in my dress and my wedding is now days away. Thank you for taking the hassle out of buying a dress for any special occasion.

Date of experience: March 18, 2014
GB
1 review
1 helpful vote
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Just Got my Dress today and my first thought when i took it out off the Box was WOW... it's stunning im so Delighted. I Bought this Evening Gown to Attend the Miss Northern Ireland Final. And i can't wait 2 show it off. This is my first Formal Evening and i wanted something that stood out and no one else would have. Im Delighted 2 say the Least would say Order this you won't be disappointed. Xx sharon. P. s photos will be put on after the Ball

Date of experience: March 18, 2014
California
4 reviews
23 helpful votes
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Hi: My Mommy ordered this dress for me and it is really pretty. The dress came fast and is made nice. She talked to JJ'sHouse Chat and told them I am a boy. JJ'sHouse said that was ok since they had made dresses for other boys and they look like pretty girls after. I wear my dress when I go with my mommy to church and places she wants me to dress up like a pretty girl. She says she is going to order more dresses for me to wear them all the time from JJ'sHouse. My Mommy wanted me to say Thank you and show and tell you about me in my pretty dress she bought for me from JJ'sHouse. Thank you. From Priscilla.

Date of experience: March 17, 2014
Pennsylvania
1 review
0 helpful votes
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The dress was nothing like the one in the picture. I made sure all the measurements were correct and the dress still was too big on the shoulders. The material was not good quality and did not come on time. I tried to get my money back and the company refuses to. You cannot call them, I spent hours emailing them back and forth and they still did not listen to what I had to say or the pictures I sent. DO NOT BUY ANYTHING FROM THIS SITE!

Date of experience: March 17, 2014
Louisiana
2 reviews
0 helpful votes
Follow Marsha L.
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I have yet to receive my dress but it is NOT because it is lost or not completed on time... I know it will be received by me by the date they quoted because, so far, the customer service has been outstanding. They have answered all my questions adequately and if there was a misunderstanding, due to language inferences, they went out of their way to make sure we both understood. After initially ordering my dress I was still on the fence about another one and they worked with me holding my initial order until I made up my mind exactly what I wanted. I then changed my mind three times on the color and each time was met with courteousness, understanding, and clarity. I did ask some questions as to why a short dress cannot be made long, or vice versa, if that is the only change or if a jacket that is made of one fabric could be made of lace instead and was told that it is not that way as of yet... so maybe down the road they will be able to offer even more ways to meet a customer's needs regarding fabric choices/changes. If that would be the case they really would be even more awesome than they have been so far! Anyway, as of now I am completely satisfied with the customer service... I am hoping that my dress is as equal in quality and workmanship as the CS has been! I will report again upon receipt of my dress. Thank you JJ's... good job so far!

Date of experience: March 17, 2014
Sweden
1 review
0 helpful votes
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The dress I`ve ordered is almost exactly as I´d expected. They added a bit much on the length but rest of the dress is beautiful. The quality of the fabric are as it should be when it´s Chiffon. The process of making and deliver the dress was quick. They answered my questions in 24h. I will use this dress for my brothers wedding this summer, and I´m gonna order another dress this fall for another wedding. My hopes are that it will be as beautiful and nicely done as my first!

Date of experience: March 17, 2014
Arizona
1 review
0 helpful votes
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Love, love, love this site!
March 16, 2014

Love, love, love this site! Their dresses are of wonderful quality and their employees are kind and helpful. I've ordered two dresses from them, now, and would recommend them to anyone!

Date of experience: March 16, 2014
California
1 review
1 helpful vote
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The gown is gorgeous
March 16, 2014

The gown is gorgeous. Beautifully made. The service is a two week process. It arrives at the door step. I have already ordered another dress with a matching coat. Love designing from my kitchen listening to music. Love jjhouse

Date of experience: March 16, 2014
Pennsylvania
1 review
0 helpful votes
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I recently bought a dress for my sons wedding. I went to a tailor here and got measured.! St the dress doesnt fit. 2nd the beads are falling off or just dangling and theres a stain on the dress. I sent them pictures and they had the nerve to tell me to take it to a tailor and have them fix it and offered me 20%. REALLY i shouldnt have to take it anywhere. Please dont order anything from these people. They wont even refund my money

Date of experience: March 16, 2014
Sweden
1 review
0 helpful votes
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The dress i ordered was wonderful, im really happy with it. It is perfect.

Date of experience: March 16, 2014
Puerto Rico
1 review
1 helpful vote
Follow Lene M.
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I order my beach wedding dress from JJ'sHouse, In the pictures it was exactly what I had in mind, I went to different bridal shops but everything I saw was to expensive and not really what I wanted. I was a little worried about this site because I read some negative reviews and the company is based in China and I am from Puerto Rico but I order it anyways! I ordered in Feb 21 and it got in March 11! Is more that what I expected! Is beautiful! The best part is that it was less than $300 with the custom size and the expedite shipping included! I'm super happy!

Date of experience: March 15, 2014
Washington
1 review
0 helpful votes
Follow Jenny W.
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I found my prom dress on this site and truth be told I was so worried about it because of all the awful reviews I read about JJ's House but I decided to take the risk because it was so much cheaper than other prom dresses and I love the dress I found. So I ordered the dress and it came in two weeks, which was so much faster than I expected. When I opened the box I actually cried. The dress I ordered has a delicately beaded bodice and I was worried about the quality, but it was perfect! The size was perfect too! I am so glad I took the risk! While my friends are paying 400-500 on their dresses I only paid 190 and it looks so much more sophisticated than some of my friends dresses. I will definantly be ordering my graduation dress from jjs too.

Date of experience: March 15, 2014
New York
1 review
2 helpful votes
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I was reluctant to buy a dress online but I couldn't have been more pleased. The dress fit perfectly with the custom measurements was appropriate for the 3 events I wore it. People I don't even know are still complimenting me on my dress a year later! With last year's success I am excited to order another dress this year.

Date of experience: March 15, 2014
China
1 review
0 helpful votes
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The dress is so beautiful
March 14, 2014

The dress is so beautiful. The fabric feels comfortable. Haveto say JJs House has the best customer service team. They are quite responsive and informative.

Date of experience: March 14, 2014
Pennsylvania
1 review
1 helpful vote
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I am a first time customer who did not order my dress in the total amount of time required per the company's policy. I was extremely nervous as my date approached. I sent them an email and they responded in less than 24 hours to let me know that they finished the dress and would ship it. They shipped the dress as promised on the next day and my dress arrived (2) days ago. I appreciated that they respond via email and were willing to call me as I live in the USA. The dress was it looked on the website and I had it tailored made so the fit was exactly what I wanted. I am short and petite so finding dresses that are too long has always been a problem. Keep the quality and timeliness of finishing dress. I will order again.

Date of experience: March 14, 2014
California
3 reviews
2 helpful votes
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Like many others, I was nervous when I ordered from this site. I was also hit upside the head with a 63$USD duty tax upon delivery. I contacted the company regarding the duty tax and they worked out a very good solution for me. They communicated with me very timely. The dress came out absolutely amazing and I can't wait to wear it on my big day. It took them two weeks to make the dress and I was appreciative that they did because my measurements do not fit within any of the sizing options. To buy a dress online, site unseen is a risk but, I think I lucked out buying from JJs house. I have no time to run around town trying on dresses. I would just simply suggest they put the additional duty tax disclosure clearly on the payment page instead of hidden away within the website. Thank you JJs House!

Date of experience: March 14, 2014
Arizona
1 review
0 helpful votes
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Easily managed website, hassle free online ordering, beautiful dress, was exactly as described.

Date of experience: March 14, 2014
Australia
1 review
1 helpful vote
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Easy to shop, measure and delivery was fast too. Extremely happy with end product, fits like a glove and fantastic quality

Date of experience: March 14, 2014
Alaska
1 review
0 helpful votes
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I had a wonderful expierience with this site. My dress is beautiful! It did take awhile to arrive, but that is to be expected when ordering overseas. Don't let negative comments steer you from the site. Again, my dress is beautiful and other than it being a bit long it's perfect. I did not order a custom made dress. I ordered off the size chart but a dress size bigger than what I usually wear, this way I can take it into a seamstress and have her fit it to me. Thank you jjhouse for the dress! I do plan on ordering from your site in the future

Date of experience: March 13, 2014
Nigeria
1 review
1 helpful vote
Follow Theophilus A.
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I ordered a wedding gown and was nervous about the delivery before the wedding date. But they did beyond my expectation. The estimated shipping date was March 11,2014, but they fast-tracked the making and the shipping of the gown and it was delivered on March 10,2014. For me, that's awesome. Lots of folks and friends are willing to use JJshouse wedding gowns as they plan for their wedding.

My fiancee and I are sincerely thrilled.

Date of experience: March 13, 2014