Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered my wedding dress from JJs house and it came to me in less than two weeks. It arrived exactly as I had ordered based on the easy measuring instructions. I would definately order from this site again, I look great in my dress and my wedding is now days away. Thank you for taking the hassle out of buying a dress for any special occasion.
Just Got my Dress today and my first thought when i took it out off the Box was WOW... it's stunning im so Delighted. I Bought this Evening Gown to Attend the Miss Northern Ireland Final. And i can't wait 2 show it off. This is my first Formal Evening and i wanted something that stood out and no one else would have. Im Delighted 2 say the Least would say Order this you won't be disappointed. Xx sharon. P. s photos will be put on after the Ball
Hi: My Mommy ordered this dress for me and it is really pretty. The dress came fast and is made nice. She talked to JJ'sHouse Chat and told them I am a boy. JJ'sHouse said that was ok since they had made dresses for other boys and they look like pretty girls after. I wear my dress when I go with my mommy to church and places she wants me to dress up like a pretty girl. She says she is going to order more dresses for me to wear them all the time from JJ'sHouse. My Mommy wanted me to say Thank you and show and tell you about me in my pretty dress she bought for me from JJ'sHouse. Thank you. From Priscilla.
The dress was nothing like the one in the picture. I made sure all the measurements were correct and the dress still was too big on the shoulders. The material was not good quality and did not come on time. I tried to get my money back and the company refuses to. You cannot call them, I spent hours emailing them back and forth and they still did not listen to what I had to say or the pictures I sent. DO NOT BUY ANYTHING FROM THIS SITE!
I have yet to receive my dress but it is NOT because it is lost or not completed on time... I know it will be received by me by the date they quoted because, so far, the customer service has been outstanding. They have answered all my questions adequately and if there was a misunderstanding, due to language inferences, they went out of their way to make sure we both understood. After initially ordering my dress I was still on the fence about another one and they worked with me holding my initial order until I made up my mind exactly what I wanted. I then changed my mind three times on the color and each time was met with courteousness, understanding, and clarity. I did ask some questions as to why a short dress cannot be made long, or vice versa, if that is the only change or if a jacket that is made of one fabric could be made of lace instead and was told that it is not that way as of yet... so maybe down the road they will be able to offer even more ways to meet a customer's needs regarding fabric choices/changes. If that would be the case they really would be even more awesome than they have been so far! Anyway, as of now I am completely satisfied with the customer service... I am hoping that my dress is as equal in quality and workmanship as the CS has been! I will report again upon receipt of my dress. Thank you JJ's... good job so far!
The dress I`ve ordered is almost exactly as I´d expected. They added a bit much on the length but rest of the dress is beautiful. The quality of the fabric are as it should be when it´s Chiffon. The process of making and deliver the dress was quick. They answered my questions in 24h. I will use this dress for my brothers wedding this summer, and I´m gonna order another dress this fall for another wedding. My hopes are that it will be as beautiful and nicely done as my first!
Love, love, love this site! Their dresses are of wonderful quality and their employees are kind and helpful. I've ordered two dresses from them, now, and would recommend them to anyone!
The gown is gorgeous. Beautifully made. The service is a two week process. It arrives at the door step. I have already ordered another dress with a matching coat. Love designing from my kitchen listening to music. Love jjhouse
I recently bought a dress for my sons wedding. I went to a tailor here and got measured.! St the dress doesnt fit. 2nd the beads are falling off or just dangling and theres a stain on the dress. I sent them pictures and they had the nerve to tell me to take it to a tailor and have them fix it and offered me 20%. REALLY i shouldnt have to take it anywhere. Please dont order anything from these people. They wont even refund my money
The dress i ordered was wonderful, im really happy with it. It is perfect.
I order my beach wedding dress from JJ'sHouse, In the pictures it was exactly what I had in mind, I went to different bridal shops but everything I saw was to expensive and not really what I wanted. I was a little worried about this site because I read some negative reviews and the company is based in China and I am from Puerto Rico but I order it anyways! I ordered in Feb 21 and it got in March 11! Is more that what I expected! Is beautiful! The best part is that it was less than $300 with the custom size and the expedite shipping included! I'm super happy!
I found my prom dress on this site and truth be told I was so worried about it because of all the awful reviews I read about JJ's House but I decided to take the risk because it was so much cheaper than other prom dresses and I love the dress I found. So I ordered the dress and it came in two weeks, which was so much faster than I expected. When I opened the box I actually cried. The dress I ordered has a delicately beaded bodice and I was worried about the quality, but it was perfect! The size was perfect too! I am so glad I took the risk! While my friends are paying 400-500 on their dresses I only paid 190 and it looks so much more sophisticated than some of my friends dresses. I will definantly be ordering my graduation dress from jjs too.
I was reluctant to buy a dress online but I couldn't have been more pleased. The dress fit perfectly with the custom measurements was appropriate for the 3 events I wore it. People I don't even know are still complimenting me on my dress a year later! With last year's success I am excited to order another dress this year.
The dress is so beautiful. The fabric feels comfortable. Haveto say JJs House has the best customer service team. They are quite responsive and informative.
I am a first time customer who did not order my dress in the total amount of time required per the company's policy. I was extremely nervous as my date approached. I sent them an email and they responded in less than 24 hours to let me know that they finished the dress and would ship it. They shipped the dress as promised on the next day and my dress arrived (2) days ago. I appreciated that they respond via email and were willing to call me as I live in the USA. The dress was it looked on the website and I had it tailored made so the fit was exactly what I wanted. I am short and petite so finding dresses that are too long has always been a problem. Keep the quality and timeliness of finishing dress. I will order again.
Like many others, I was nervous when I ordered from this site. I was also hit upside the head with a 63$USD duty tax upon delivery. I contacted the company regarding the duty tax and they worked out a very good solution for me. They communicated with me very timely. The dress came out absolutely amazing and I can't wait to wear it on my big day. It took them two weeks to make the dress and I was appreciative that they did because my measurements do not fit within any of the sizing options. To buy a dress online, site unseen is a risk but, I think I lucked out buying from JJs house. I have no time to run around town trying on dresses. I would just simply suggest they put the additional duty tax disclosure clearly on the payment page instead of hidden away within the website. Thank you JJs House!
Easily managed website, hassle free online ordering, beautiful dress, was exactly as described.
Easy to shop, measure and delivery was fast too. Extremely happy with end product, fits like a glove and fantastic quality
I had a wonderful expierience with this site. My dress is beautiful! It did take awhile to arrive, but that is to be expected when ordering overseas. Don't let negative comments steer you from the site. Again, my dress is beautiful and other than it being a bit long it's perfect. I did not order a custom made dress. I ordered off the size chart but a dress size bigger than what I usually wear, this way I can take it into a seamstress and have her fit it to me. Thank you jjhouse for the dress! I do plan on ordering from your site in the future
I ordered a wedding gown and was nervous about the delivery before the wedding date. But they did beyond my expectation. The estimated shipping date was March 11,2014, but they fast-tracked the making and the shipping of the gown and it was delivered on March 10,2014. For me, that's awesome. Lots of folks and friends are willing to use JJshouse wedding gowns as they plan for their wedding.
My fiancee and I are sincerely thrilled.
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!