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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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Ordered wrong size ring. Contacted Jeulia and have been going back and fourth trying to get address to return ring and get new size.
I'm so happy with my beautiful ring, I ordered another last night. These rings are stunning, I would recommend everyone to have a look at them, you won't be disappointed
I was looking for a ring to wear in place of my wedding band which was taking quite a beating. I saw your rings on Facebook and fell in love. Found a wedding set that I really liked and the stones are so real looking and for the price I paid, looks just as nice as my wedding ring. I am enjoying my ring and ordering was simple and got my ring within a week. Thanks Julia!
I was excited when my ring arrived. Love the sparkle and the design. After just a couple weeks of ware the gold started to disappear. Now its silver with gold accents. Today I noticed a stone is now missing.
Thanks for letting us know what has happened to your ring, and we completely understand the frustration, Jole. Please kindly know that all our products are quality checked before shipping, but a few defective pieces may sometimes fall through the cracks. We want to do everything we can to make sure you have a happy shopping experience, and that is why we provide the one-year warranty(http://www.jeulia.com/one-year-warranty.html) against any manufacturing defects on our jewelry. We'd be happy to assist you in shipping the ring back for replacement of a perfect brand new ring. Could you please send us the pictures of the defects so that we could verify the issue with your ring? I have sent you an email via our ticket system, please kindly check it and give us a reply at your earliest convenience. Thanks for your cooperation and patience.
I had no real idea of what size to order. I took an educated guess. I was off a little but I had removed the tag. With the tag on, it fit just fine. I removed the tag and wore it and it was a little too big. The ring is absolutely beautiful and I have had many compliments.
Ring is absolutely beautiful, but they definitely run small. I'm not able to wear it in the finger I planned to and that's disappointing.
Hi Tracie - We are so sad to hear that things did not work well for you. Actually, the sizes of our rings are international standard sizes. We offer the detailed measurement chart on each product page, therefore customers could easily check their ring size according to our size chart before placing the order. You could also see the words "Find Your Ring Size" at the bottom of our website which is directly linked to the webpage of our ring size chart. I guess that the measurement of the jewelry in your country may be different from our international standard sizes, or maybe you forgot to check our ring size chart before placing the order. But please do not worry and kindly know that we offer a 30-day exchange policy which allows our customers to return their purchase back for exchange within 30 days from delivery. Your case has been taken care of by our support team, and please measure your ring size according to our size chart(https://www.jeulia.com/ring-size.html) again. Our support team would be happy to work with you on a size exchange after knowing your correct ring size. Thanks for your patience and understanding!
Had trouble with sizing of my ring and they took care of the return in a timely manner. I am happy with the product.
Jeulia allowed me to return a ring after I took off the tag. They wanted me to be happy and I really appreciated all their help with the return. The ring is beautiful!
This is the 2nd ring I've bought from this company. Excellent quality. And very satisfied with my purchase.
Love the look and style of the ring set. Just what I was looking for. It is very stylish and I am enjoying wearing them.
Beautiful better than the picture online. Cant wait to order again. I am getting so many compliments
My experience wasnt too bad, it was just difficult trying to get in touch with you, I did want to size 7 but unfortunately how small your buttons are my finger hit a 7.5 and I really wanted a size 7 and I dont know why you have to have so many characters in this section because now I have to make stuff up
I love the ring I ordered from Julia. I received very quickly after ordering. I have only had less than a week and have received so many compliments on it. I will definitely order future Julia items.
I developed a sensitivity to white gold... and didn't like to go without my wedding ring. I loved that the ring is Sterling silver and just as beautifully made as my more expensive band. The white sapphires are beautiful and just as sparkly as diamonds. I am very happy with the ring!
I bought my ring as a Christmas gift for my self, I was so excited to get it.
I put it on and feel in love it is beautiful.
Thank you so much I will be back.
Cheryl Donarski
I dont like to spend lots of money on jewelry but really wanted some nice bling. I love the two rings I bought. They are bright and shiny and very well made. No one knows they arent diamonds!
The ring was absolutely stunning. My wife was so happy when she recieved it. She keeps saying how in love she is with it. Thank you so much!
I have purchased several rings from you and I'm pleased with most of them. They look real, I get lots of comments about them.
The only thing I would like to see is a few rings with smaller stones
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconvenience you've had while requesting for a size exchange, Tara. We are totally committed to providing the best possible service for you, so it is obvious from this incidence that our customer satisfaction team requires adequate training for effective delivery. As per our record, my colleague has already accepted your exchange request and has sent you our return address in the USA. Please remember to provide us with the tracking No. For the return package once you have shipped out the item. Hope you could understand that the tracking No. Is vital for us to confirm the receipt of the return, and your understanding is much appreciated. If you need any further assistance with this issue, please contact us via our ticket system at any time. Thanks.