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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I bought my ring thinking it would lose its sparkle, i were everyday its still shines like new and others comment on it No i do not tell them it a saphire will by more
I'm a first time buyer. My ring is just pretty in my hands as it is in your picture if not more beautiful. It sized just prefect. My husband thought it was more expensive than what I told him. I plan on buying more rings...
Love my ring
Save your money and don't purchase from here, Stone is fake and the "sterling silver" isn't sterling silver. Bracelet feels light and cheap, not worth the $65 dollars. Purchase from elsewhere
Nice jewelry, but you better make sure you like it or that it fits (in the case of rings), because returning or exchanging is nearly impossible. Read their reviews at BBB, you'll see.
We regret any inconvenience you have experienced lately, and we assure you that we are anxious to retain you as a satisfied customer, Kristyna. To make customers feel comfortable and confident when shopping at Jeulia, we do provide a 30-day return/exchange policy. However, we are unable to accept customers' return/exchange requests under some conditions, and please check the specific clauses of our return policy at www.jeulia.com/30-day-return-policy.html. I have escalated your feedback to our branch related, and we will keep on improving our company policy step by step to make customers have a better shopping experience. If you need further assistance from our customer satisfaction team, please reach out to us at service@jeulia.com at any time. Thanks.
I ordered a ring Dec. 2016. I lived the ring but the stones fell out after a month or so. I got another ring of the same style with no problems. Again the stones fell out. After the third ring had the same issues I asked for another style. I received this ring in Narch and once again the stones are falling out. Because if the inability to get a ring that would hold up to everyday wear I asked for a refund. I was told since it had been a year I was unable to receive a refund. I had this 4 th ring for 1 1/2 months but that dies not matter. Dont waste your hard earned money on this jewelry.
I took my ring to a jeweler today and he took one look and told me all the stones are not real. I wish I could return it.
Hi Mariann, please know that the stones we use are Cubic Zirconia, however, our stones do differ from typical Cubic Zirconia's found on the high street due to the production methods; all Jeulia® stones are hand cut and polished by highly trained and experienced stone cutters and never by machine. We do not sell precious or semi-precious stones. And we do have this information on our website, for more information on Jeulia® stones please follow this link: https://www.jeulia.com/stone-we-use.html. We're sorry that you are not completely satisfied with your purchase, we offer 30 days return policy, you may return it for a refund within 30 days of the delivery date. Please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue.
Reasonable prices and gorgeous jewelry. I love my ring! Its just as gorgeous as the photo and I get many many compliments on it!
My husband purchased the bridal set for me because I don't like diamonds but I love how they look. My rings are beautiful and Sparkle like diamonds but without any moral issues I Believe come with real diamonds. I have had this set over a year and it still Sparkles as brightly as the day it came in the mail. Shipping was super fast.
I received a ring as a gift two years ago and it sill looks as beautiful as the day I got it. I would recommend them to anyone looking for beautiful jewelry at affordable prices.
The customer service was beyond when I needed to resize. Very fast response. Will order from them again.
I love my wedding set it arrived looking the same as it did on the site brilliantly crafted with a sparkle like none other it was the perfect fit thank you I will recommend you to everyone I know.
I ordered 5 personalized stack rings. They were crafted, shipped and received in a little over a week. Very happy with this company. I have purchased many pieces from Jeulia and will do so again.
The quality of their rings is complete crap and their customer service isn't much better. My husband bought me a new bridal set for our anniversary last October. Not 2 weeks after he gave it to me, one of the black diamonds fell out of the band. Getting them to fix it and make it right was an incredibly frustrating experience. They wanted to replace the whole set instead of just fixing it and then charge us another $25 to engrave the inside of the band like they did on the first one. And of course we had to pay to ship the rings back to them and pay again to have the new ones shipped. And then today, only 7 months later, the main stone, black diamond, on the engagement ring fell out! Don't waste your money on this cheap bull crap!
Thanks for letting us know about your recent experience with us, Sarah. I apologize if our service did not meet your expectations, and appreciate you taking time to share your experience. There must have been some misunderstanding or miscommunication between us after reading your comment. Please be advised that all the orders are covered by a one-year warranty and customers may ship their purchases back for repair or replacement within one year of delivery. We won't charge you any extra fee for the repair or replacement, but customers may need to shoulder the return shipping fee to ship the item back to our warehouse in the US according to our return policy(www.jeulia.com/30-day-return-policy.html). If they need to exchange for another ring online instead of a replacement, then the price difference needs to be charged if any. We do have a high standard of quality certifying for all our rings, and they will retain their beauty for decades to come as long as customers take proper care of them. We regret any inconvenience and frustration you have experienced and if we may still assist you with anything, please reach out to our customer satisfaction team at service@jeulia.com at any time. Thanks.
I purchased two rings from Jeulia, it is as fine or better then any on line jewelers. I think the prices are very reasonable for the quality and service. Ring sizes are a perfect fit I wont shop anywhere for my jewelry.
Love my engagement ring have received alot of compliments anxious to buy my finances wedding band next thanks Jeulia for excellent service.
Bought a ring from them, not only is it unique it is also beautiful. I Love it!
I work as a Medical Assistant so my hands are in and out of rubber gloves all day. I love my ring and I have had many coworkers and patients tell me how beautiful my ring is they have never seen one like it.
5 stars all day long. My rings are beautiful. I get so many compliments. More than my expensive diamond jewelry! Thank you Jeuli for amazing, affordable jewelry!
The rings weve ordered never fail to please. I get a tremendous amount of compliments on the ring I wear daily. Have my eye on 2 or 3 more!
Good quality beautiful jewelry. Staff is very helpful. I would definitely. Recomend and buy from them again.
I am absolutely Thrilled with my order from Juelia my 2 Rings and 1 Braclet are Stunning to say the least. I Highly Recommend their Jewelry AAA Quality and the packaging was Beautiful Ty for making me feel so Special.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa, please know that the stones we use are Cubic Zirconia, however, our stones do differ from typical Cubic Zirconia's found on the high street due to the production methods; all Jeulia® stones are hand cut and polished by highly trained and experienced stone cutters and never by machine. We do not sell precious or semi-precious stones. And we do have this information on our website, for more information on Jeulia® stones please follow this link: https://www.jeulia.com/stone-we-use.html. Besides, some of our bracelets are made of titanium steel, you can see the mental information on the product page before checking out. We're sorry that you are not satisfied with your purchase, we offer 30 days return policy, you may return it for a refund within 30 days of the delivery date. Please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue.