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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I have bought several pieces of jewelry from this company and not once been disappointed. It is well made and fairly priced. I can mix pieces with my high end jewelry and it doesn't look out of place. I always get lots of positive comments when I wear it and people want to know where I shop.
Do not hesitate to try their jewelry. You will not be disappointed.
Do NOT waist your money on these rings! Diamonds fell out of mine after 1 month then the silver fades and tarnishes after 2 months. They will continue to replace your rings (takes 3 months to be returned) then refuse to replace or repair it after. I went through 2 rings and both did the same thing. My other ring from them also tarnished after 4 months. The coating is so thin it rubs off with normal wear.
I received my purple flower ring.It is beautiful. It was sent so fast I highly recommend buying something from this company.
I will be using Jeulia for future purchases. My review after receiving the the ring the quality and clarity is exactly what we wanted. Her ring is a perfect fit for her. Marica loves it.
I am really happy with my new purchase. The quality and workmanship is very good and design is modern and fashionable.
I was afraid at 1st after seeing a lot of bad reviews... but I got the ring and I love it!
Silver is little softer so it's a bit easier to get scratch or dent just a little more careful and take good care of it then it will be fine! :) everyone love my ring!
Ordered many rings, including my engagement rings, they are top quality and affordable. They go above and beyond to help you, and they also provide engraving to personalize you rings.
I love love love my ring! I get so many compliments on it all the time. It so beautiful and great quality and fair price!, the amazing packaging is so exquisite too!, very satisfied!,
Jeulia; you responded to my posting and indicated that at the time of return shipping (which again you refused to provide me "return shipping label") you never expressed that I must maintain a copy of the receipt and keep record of the tracking number. You now make that claim which again is another reason I will never do business with "Jeulia". False claims when purporting as if your company will do what it can to address issue is again, "very poor customer service." Assuming that after two years someone will recognize I spent $165.00 for a ring, returned the ring for an exchange, and now am out my $165.00 and have no ring, someone may be more customer oriented at "Jeulia" and resolve my issue, and by allowing my wife to receive credit toward the purchase of another ring at equal or greater value, obviously paying the difference if priced higher. However, after several email's back and forth with customer service again asking for the same info I had previously provided, end result was same as two years ago. "Jeulia" indicated that they will give me an undisclosed amount in discount toward another ring purchase. Completely, not acceptable and not good business. Most people do not maintain their tracking number after about a month, and to now use that as an excuse to not accept the information on my issue is unacceptable. Hope other's whom are considering buying merchandise from your company read my posts before doing so, and do not fall victim to your "scam".
Purchased ring for my wife as a gift. She did not find the ring as depicted in the photo. Called Jeulia to have it exchanged or reimbursement for purchase. Jeulia provided me address to send ring. I was advised, once ring was received I will be either reimbursed or credited for another purchase. After a month or so contacted Jeulia. They had no record of ring being returned. They provided no return label, so I mailed least expensive shipping, and then lost receipt. Explained issue to Jeulia who had me constantly respond with communications to address issue. But, they never did anything and issue was never corrected. They took my money for the purchase, have the ring purchased, and will not correct the problem. Customer services has been terrible to work with. Communication has been very poor.
I have ordered several rings and they all look authentic. I had a jeweler who saw it on my hand and he thought it was a real diamond. One I have had over a year and it looks today just as beautiful as the day I received it. Will be ordering again for sure.
Beautiful jewelry.
Love my ring and it arrived quickly. And came with a guarantee. Couldn't be happier.
This is the second ring I have ordered from you and it is absolutely beautiful! My wife loved it and so many people have commented on it. The design is perfect! Excellent customer service!
I've used jeulia for 3 years and their rings are unbelievable. Their service is great and I'll definitely be a returning customer!
Fantastic customer service! Also the most beautiful rings I own! Needed my order a bit faster called the company and it was at my door less than 29 hours later! I will be using this company again and again! Thank you! Robin
This ring was absolutely stunning in the photos so you can imagine my disappointment when it arrived and looked nothing like the picture. If youre trying to pass this off as a diamond or even high quality CZ, youll look silly. The quality just isnt there. Wont be purchasing anything more from this company.
Hi Jamie - We’re truly sorry you’ve had a poor experience with our product. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We will do everything we can to resolve this issue and make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue.
I must say I was bothered by negative reviews after I had already ordered the ring. But it came so soon and looks really nice. My fiancé loves it and I couldn't be happier. Would recommend!
When I ordered my Halo cushion with blue saphaire vingtage look ring is everything I expected it to be and the time for dilivery was very quick. Thanks I love it!
I was looking for a ring to purchase as a wedding band that both looked nice and wasnt incredibly expensive. I came across Jeulia and took a chance with ordering online. It came in the mail and is absolutely perfect! The ring looks beautiful and is very comfortable. They also do personalize engraving which is a nice touch! I am very happy with my ring and so glad I found this company! I plan on ordering more jewelry from them in the future!
I received a beautiful ring today from Jeulia jewellery it is a really nice ring made of sterling silver and the price was right. I am a jewellery person and I would highly recommend this company to anybody into jewellery. I received it within 5 business days as promised and delivered right to my door I am beyond pleased.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mari - We are sorry to hear about the problem you have had with your ring. We would like to be able to make the necessary adjustments at no charge to you, but, unfortunately, the warranty is expired. The proof of purchase you mailed to us indicates that the product was purchased on May, 16th, 2017, and per our records, you contacted us on 11st, April this year to replace your ring, the replacement was delivered to you on 28th, April, this return only took about 3 weeks(not 3 months). Since our warranty is good for a period of one year from the date when the original order was received, the issue should have been resolved if you could contact us early, but it expired 2 months ago. Thanks for your understanding.