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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I am totally disappointed in this company. Their communication was horrible, customer care even worse. They were late shipping it out, shipped it to the wrong address, would not communicate and the jewelry was lost
Never order through them!
I got this as a 2nd engagement ring. My husband has it engraved saying Queen because we met at poker. I can't wait to buy me or shall I say him buy me another ring.
I was hoping it looked remotely real, but was disappointed when it arrived. It looks like a ring out of a quarter machine.
We feel sincerely sorry to make you disappointed, Cindy. We strive every day to ensure our customers have a wonderful experience and a marvelous time at our store, and that is not what we want to make you feel with us. Please do not worry since we offer a 30-day return/ exchange policy and please shoot us an email at service@jeulia.com with your order information so that our customer satisfaction team can try hard to resolve this issue for you. We hope that we will win back your business and make you happy again. Thanks!
I am absolutely amazed by Jeulia Jewelry. The quality of the jewelry is outstanding! I bought a bracelet and earrings from this store and I cannot stop wearing them ever since. The whole shopping experience was very pleasant!
Very happy with my beautiful ring. The detail and quality are excellent, not what you would expect with the price that it is. Great job!
They have issues with both their website and customer service. They made an error of omission on my necklace, would not accept any responsibility, then have take over a month to correct the error, making it necessary for me to follow up multiple times. This will be my last order from them. Also, find it strange they have ~3200 5 star ratings, and over 800 1 star ratings... most having to do with very poor customer service.
Hi Karen - We feel awful upon hearing this. Please accept our sincerest apologies for the inconvenience caused to you. We'd really like to turn this around for you and If you send a private message with your order number and more details, our team will provide you with assistance in this matter until you are completely satisfied. We really hope that you give us this opportunity, I can assure you that you won't be disappointed!
I simply love this company! Their jewelery is too notch! And their customer service is wonderful! I will always be a loyal customer!
My rings are absolutely stunning! I ordered them on 10/03/2018 & they arrived on 10/09/2018. The quality is fabulous. I am in love with my rings!
I have ordered several pieces and love them
All! They each fit and were just as beautiful as they were online.
Great quality :). . My second purchase was as pleasant as my first :). Shipping was "wow" fast! Soooo in love... third purchase wont be far behind.
Absolutely love my new rings! Fit as expected and even more beautiful in person. Definitely will be doing more business with them in the future!
My ring is absolutely GORGEOUS. It arrived quickly, fits perfectly, and is more beautiful than I imagined it would be. Will DEFINITELY be purchasing from them again and again...
Don't do it! The ring look nice online and are affordable, but all for a reason. I placed my order by accident (like many other reviews here) the website says "you will confirm order on next screen before placing order" but behold, once you click that you're stuck! No confirmation of shipping info, no chance to enter coupon codes dangled throughout the website. OH and their customer service, one big JOKE. I keep emailing them telling them I want a refund and they keep replying with "we will send you shipping information once available!" TOTAL disregard for what I'm actually saying, I don't believe they can understand what I'm telling them. Customer service on the phone will keep you on hold for 10 minutes, then disconnect you saying "try again later". If you want to spend about 30-40 dollars more than the advertised price, no sign of when you will receive the ring, and ignorant customer service go ahead. Waste of time and money!
Hi Franny - We are extremely sorry for the inconvenience you have faced with your order with us. Please know that there was no option for the code because you directly clicked the button "Buy Now", you should have clicked on “Add to Cart”, the code is available to be used in the shopping cart. We have conversed regarding this issue via the ticketing system and we have already processed the refund of the discount in our system. While you never mentioned in your emails that you placed the order by mistake and therefore requested to cancel the order. Per our records, you emailed us on Oct 6th and asked for the shipping information, we have explained that the order requires 5-7 working days to do processing before they are shipped out. Since you required to receive this order before 18th, Oct in the latest email, we have put your order in prior. Even though we have done all we can to ensure you receive your orders by the day, if you still want to cancel this order, please let us know via email. Thanks.
Was trying to see what their shipping options were and it ordered a ring by mistake. Three minutes after I get an email confirmation telling me I bought a ring I didn't want, I sent an email to their service/support. Instead of them just canceling the order, they say they still have to ship it and if I don't want it then, I can return it. After telling them 4 different times I just wanted a refund and for them to keep the ring, they send it anyways and now I have to pay to ship it back. This company is a joke and I wouldn't waste my time with them. Horrible service! They get a 1 because I don't have the option to give them a 0!
Hi William - We would like to sincerely apologize for any inconvenience you may have faced with your order with us. Per our records, you emailed us on Sep 23 and stated you ordered by error and wanted to cancel the order, please understand that our representative Lesley was duly informing you that your order has been shipped out and the parcel was accepted via United States Postal Service so we could not cancel it. As you requested in the email, we have sent you the return instruction, while we are not responsible for the return shipping fee if the customer order wrong item. Thanks for your understanding.
I bought the water-drop opal cuff bracelet and the first time I wore it, one of the small stones fell out. I shipped it back to Jeulia for repairs-which cost roughly $7.00. Today I received it back. The bracelet was missing two stones and the metal was squished and warped. I'm very disappointed in the company. The quality of this bracelet does not seem worth the $90 I paid. In my opinion it should have cost about $40. Also, receiving the bracelet back in worse condition than I sent it was a major disappointment. I have a two tone ring from them as well that has gold accents, and the gold is rubbing off, so now it's more silver than two toned.
Please accept our sincerest apologies for all the troubles caused to you, Julie. We strive to provide each and every customer with an experience that makes them feel confident in their purchase, and we regret to hear that this has been your experience with our items. We'd like to dig further into this issue with you and turn this around for you. May you please send some clear pictures of the items received showing
The defects with them together with your order information to service@jeulia.com so that our customer satisfaction team can verify and address the issue as quickly as they can? We appreciate your cooperation and hope we can win back your business. Thanks.
I am going to complain once again about Jeulia Jewlery my husband ordered a ring for me he was supposed to get a discount, we had a code that was supposed to give the discount, but when the order was placed it never gave an option for the code, we ended up paying full price plus all the other fees, my husband e-mailed them about it, and has not gotten a response. The money was taken from my account at full price plus fees, not happy this is my second order and probably last.
Hi Mary - We are extremely sorry for this unhappy experience. Please know that there was no option for the code because you directly clicked the button "Buy Now", you should have clicked on “Add to Cart”, the code is available to be used in the shopping cart. However, since you were unhappy with this, we have refunded you the price difference to your original account on 5th, Oct, the refund will be completed within 3-5 working days. We sincerely hope that this resolves the issue and does not hamper our relationship with you. We hope you will order from us again in the future and allow us to better serve you.
I have now purchased 4 rings from Jeulia. I love everything about this company. The products are beautiful & well made. Their customer service is outstanding. I can confidently purchase & recommend Jeulia because I know they are simply the best!
I love my new princess cut ring! It's stunning and I love wearing it! I'm always getting compliments on it! I've paired it with the wedding band of another of my Jeulia rings.
I love my wedding ring, my husband the best choice. It's truly so beautiful and perfect! The skulls are perfectly sized, the diamond is amazing, and the size runs great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maraya - We are so sorry for the unhappy experience happened on you. Could you please tell us your order number so that I can check the details for you? Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to call us at 1-888-219-8158.