JeuliaReviews 6,629

Well i did order from them. On the 22nd of September, firstly there was no indication that they are imported from CHINA, even on Face Book as well, so in other words my parcel was detained at customs at OR TAMBO AIRPORT JHB. Now i have to pay penalty fees just because of JEULIA did not declared the correct amount of payment i did on the custom papers. At the end I have to pay R2598 extra to get my parcel from custom. I as a costumer was found guilty of miss-declaration of value because my proof and JEULIA's proof did not correspond. JEULIA only offered to pay R400 for the 'inconvenience'. All I can say is think twice before you order from them.

I ordered and paid for a ring on 2 September 2016. The ring was sent via ARAMEX and Jeulia stated that the ring was worth R350 while knowing that I paid R1900 for it. This has now led to huge delays and penalties with customs.
There is also no indication of customs and other costs on their website.
I have had no feedback from them, despite trying to contact them via email and phone.
VERY DISAPPOINTED!
I would not recommend doing business with Jeulia.

I was browsing the website and put something in my cart so that I could return to it later. It redirected me to paypal where my paypal was CHARGED! A screen popped up and it said "thank you for your purchase" only I didn't want to purchase it! I immediately started a live chat with them to cancel this order. English grammar wasn't good, "Teresa" said they would process a refund but it would take about a week to do so. I called PayPal and my bank to try to stop payment or get a confirmation of Jeulia's requested refund... called Jeulia to find out when they processed the cancellation and refund. I'm getting no good or clear answers other than that they already did process the refund and to wait several days to check back on my PayPal account. It's been an hour already and Paypal is showing NO requested refunds from Jeulia. STAY AWAY and even be careful when browsing the website!

I am a repeat customer of Jeulia... however, today was different.
I saw a stunning ring that I wanted on a Facebook ad. But wasn't able to purchase it at that moment as I had patients to see. I went back later to find it, but the ad was gone! I reached out to them for help and within minutes, someone was answering my messages! They worked and worked and worked with me and found me the ring that I wanted. They sent me the link so I could make my purchase! I will go back over and over because of customer service excellence, quality products and ease of use. Thank you Jeulia! I'm one happy girl!

I searched for several months to find a wedding ring and engagement set for my wife. When I finally decided on the look and design I shopped it. Most I found were between $600 and $12,000 which was not in my budget. When I came across your site amazingly I found this stunning ring set for a fraction of the costs elsewhere. I bought it immediately and it came in a week. Exactly as shown in the pictures. It's perfect and affordable. I highly recommend this sight.

We purchased what we thought was a beautiful ring. It was gorgeous when it arrived, but within the same day it was scratched. We were told that normal wear and tear is not covered under warranty. We calle dagain about a week later and were told that I must be abusing the ring for it to be in that bad of shape. After mulitple calls we are now being told that we are past the 90 day warranty and they will re-work my ring. Nit replace or refun, but rework. No thank you. Never again will I buy or recommend this company for anything. Exceptionally poor decision on our part, and we are out $190 bucks to top it off.