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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I was scared to make my first purchase but after reading all the reviews I needed to try it. Got for my husband a beautiful wedding band since he deserves a new one and got me a set too! I couldn't believe how fast and easy was the process and how fast I received our rings and we are so in love with them! Can't wait to purchase other pieces from Jeulia!
Didn't get tracking numbers when I sent them back to their Calif. Address early September. It's been 2 months since they were sent back. Sent them from Arizona. They won't give me a refund, ($417.00). Had return address on both pkg's and was never returned to me. They received them, or I would have received them back. Taking further action against them.
Customer service by phone is very unfriendly. They are not customer service oriented, I purchased a ring almost a month ago and has not been received. I was provided with a tracking number and the ring still in China. I would not recommend this to anyone.
Hi, Victor. Sorry for keeping you waiting. Your package have been shipped out on 9th Otc, and now it's on the way. Since you chose free shipping, it's normal to have a long time for shipping, and the specific delivery time depends on which country you are in. Please kindly wait few more days. Thanks for your understand.
This ring that I got was beautiful it's a 3 ring skull ring beautiful my husband found another skull ring that we are going to order soon it's beautiful too thank you jeulia for your beautiful rings
I was amazed at the quality and clarity of my ring. It fits perfectly to size and it will be a cherished piece for a long time! Thank you!
My fiancé ordered my ring at 20/10/16 and it arrice at 26/10/16 (He paid the shipping). So even here in Amazon forest/Brazil i got my ring and i'm very happy just waiting for my especial date of our wedding! Thank you Jeulia for a such nice service and very high quallity. The only thing what was awful ia that we show pay the custom tax..
I have gotten so many compliments on my ring set. I love the purple stones and the heart shaped solitude. The first set I ordered I ordered too big. When I contacted customer service they helped me get it returned and reshipped the correct set on record time. Thanks for a great experience and beautiful rings!
The rings were more beautiful than they appeared in the pictures
I especially liked their customer service
Constantly replying mails and picking phone calls
Thank you Jeulia
Love my four rings and I will order more. Great quality and price.
This company is horrible. They said they would replace my ring because I never received it, now I have heard nothing from them after I requested another ring. Do not do business with them.
Hi, Crystal. We are so sorry for the bad experience you had with regards to the delivery of your purchase. We shipped to you by post office since you chose free shipping, and the specific delivery time depends on which country you are in. We will take full responsibility for this problem, we can send you the ring again. If you still have any questions, please feel free to contact us at service@jeulia.com. Thanks.
I get a lot of compliments on my ring. My husband got me one of the rings for our 10year wedding anniversary! I love it.
At first I was a bit skeptical about buying online because of pass bad experience and not getting my merchandise. I took months to make a decision. The rings were all so beautiful and the comments were all positive another reason I was skeptical. But finally I decided to go for it, I wanted my ring before I went on vacation and jeulia jewelry made it happen in time. The ring came well packaged as if I had walked into a store and bought. The ring was amazing it was more than what I had expected. It's been a little under a month and it has held up great so far. It gets a bit dull from everyday wear, but shine right back up after a little rub. The ring is exactly as it is shown on the hand of the model online. I definitely recommend this site and there online chat is great as well. I
Will repost after a few months.
My husband got me this ring in February of 2016. It was even more beautiful in person. Well worth the money. I wear it every day. Whether I'm cleaning or taking a shower, I wear it and it's not lost it's sparkle nor has it turned my finger green. I'd highly recommend it to any lady. There are so many rings on your site that I can't wait to get. Thanks for making high quality rings that people can afford!
Received my ring on time and it's absolutely beautiful! I was wearing it just to certain places but since I've received so many complements I wear it everyday! I hate so say this but it's prettier than my 25th anniversary ring my husband got me! Just ordered another ring... a wide band and I can't wait to get it!
Sophia was far quicker than general customer support, straight to the tee.
I ordered my ring 2 weeks ago. Though I have not had a good experience I am going to stick to the facts. The ring really is beautiful. Packaged well also. However the white sapphire is cut in a way that I like my jewelry to have more fire. I requested my return the same day I received it. I went online and their website chat representative kept offering to exchange it instead. I kept asking for the return address and information. She then disconnected me. I logged back on and was given to another representative who simply transfered me back to the first unhelpful person I initially delt with. She once again would not help me and give me the return information then she said I needed to send her a picture of the ring? Are you kidding me this is the worst hassle free return policy I have ever delt with. Before this experience I would have enjoyed talking about their products to hundreds of people that I deal with a day many whom would love to purchase nice jewelry at an affordable price. However now, forget it. I run 3 businesses and if any of my staff treated my clients like I was treated today, they would no longer be my employees. 5 stars down on customer service.
Hi, Christina. Let me just start by apologizing for giving the bad experience. We were so nervous when heard you want to return it, so we mentioned to help you exchange with another different ring, sorry to make you annoyed. Then we want to help you return the package, but we need confirm the item was in a new and unworn condition as our 30 days return policy, so hoped you can send us a picture. And today we received your picture, thank you for your cooperation, we will send you the return information, please kindly check your email. Thanks.
Wow got my ring today delivery was quick am impress... oh WOW am so excited it is so beautiful i so love how it glitters. Fits perfect... It is amazing money well spent...
This was the WORST purchasing experience of my life. Don't listen to any of their customer service comments who are "sorry" for the "inconveniences". First off they are LYING. They don't have a 1 year warranty. Secondly, we also had our ring lost in the mail. My bf (now fiancee), surprised me with the mermaid ring for our engagement. When he bought it 9 months ago it got lost in transit and at the time had a 90 day exchange policy. During the mess up in the mail that took 2 months for him to receive it, they changed the policy to 30 days and told him it now applied to him. WOW! Since it was TOO LATE FOR VALENTINES and now unable to exchange, he waited to propose to me a total of 9 months after purchase for our anniversary. It's 3 SIZES TOO BIG! HOW!?!?! Now they won't EXCHANGE it, not even refund but EXCHANGE and since it's a crazy intricate design we can't afford to get it resized and it will ruin the look of it. They have no shame!
We are so sorry to give you the bad experience with our customer service.We offer one year warranty that include to help you exchange. Maybe there are some misunderstand between us. Since you are not happy with this purchase, we will be glad to help you exchange with a smaller size for free. Please kindly check your eamil, we will send you the details. Thanks.
They suck charged my credit card company and will not give me any info on what i ordered, when I ordered and how i ordered bogus
Hi, Renee. We are sorry for the inconvenience. After you paid successfully, our website must have sent you a confirmation email. Please check your email box or confirm if you offer us the correct email address. Thanks. If you have any question, please feel free to contact us at service@jeulia.com or call us toll free at 1-800-315-2361.
I love my ring from Jeulia. The style is gorgeous, I get nothing but complements everytime I wear it. The quality of the ring is amazing! You won't be disappointed in anything you buy. Can't wait to purchase my next ring.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Bonnie. Since you lost the tracking number of your returned package, and we had several attempts to hope you can contact with your local post office to get the tracking number or the shipping receipt but no answer. As we explained in our email, the return shipping address is our logistics branch, each day we deal with a lot of packages, that's why we remind you of giving us the tracking number when we send you the return shipping address, we need the tracking number to locate your return, or it would be a huge hassle. Wish you can understand and give us the tracking number soon. Thanks.