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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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My ring arrived in 2 weeks. Today I was able to take them to a jeweller who confirmed the stones are in fact white sapphires and not CZ.
Love my new ring from Jeulia. The quality of the ring is beyond my expectation.
Their merchandise is cheap and they always manage to invent a reason why it can't be returned, only exchanged. Their return policy says one thing and their representative says another. Best to shop from a vendor you know.
My Boyfriend decided to buy me a set on our 3 year anniversary. I was in love with it
It was a gorgeous set!
I ordered an interchangeable wedding ring set which is gold and silver color. The ring that fits inside the main ring is gold with stones and the main ring also has gold accent parts. After 3 weeks the gold wore off and now its all one color. It lost all its brilliance in just 3 weeks. I followed Jeulias recommendations regarding care of the jewelry and obviously it didn't work because the ring isn't even pretty anymore. Its just dull and the fact that the gold wore off is so disappointing because now it doesn't match my husbands wedding band! It is highly unlikely that I'll ever order from here again unless Jeulia resolves the issue with my ring!
Hi, Kelley. We so sorry to hear that. We offer one year warranty, please contact our customer service representative at service@jeulia.com, and we'd be happy to assist you in getting your item repaired. Thanks.
When I received my ring it was beautiful but too big. I made several attempts through email to return it to no avail. I had to send them a photo of it, to which they replied sorry you tore the tag off no refund. ( I still had the tag) I will never do business again with this company.
Idk what all these 5 star reviews are talking about. My fiancee ordered my wedding band through Jeulia on September 25th, 2016. It is now November 3rd, three days PAST our wedding date, and we still have yet to recieve my ring. They have given us a myriad of excuses but offered no actual help. It has gotten to the point where we are starting to believe Jeulia is a SCAM and they just took our money. My advise, if you want your ring to arrive BEFORE your wedding date, purchase from anywhere else.
Hi, Kate. Sorry for keeping you wait long time. You didn't offer us the order number and email address, there is no information to let us find your order. But we are sure that you will receive your order and you must have chosen the free shipping. So the package was shipped to by post office, unfortunately one or two orders are always delayed. Please send your order number to service@jeulia.com, we will help you push your order. Thanks.
Just got my rings today and so far I love them! Jeulia.com was easy to use and quick. Took about 2 weeks for free shipping to Canada!
I love my ring. It's beautiful. It's unique. Fast shipping. Packaging is awesome also.
I have many pieces and have found them to be of great quality. People are in awe of them and can't tell if they are real Jems, so I would recommend ordering as many as you can afford.
If you want crap from Hong Kong and want to wait a month for it buy from Jeulia. I personally wish I wouldn't have wasted my money!
More than please with both rings, the quality and presentación left me speechless. The way the rings shine and the sizes are more bigger than as seen on internet. Thank you it more than expected. I will be recommending it to all my family and friends. Again thank you. And before I forget the shipping was real fast.
I loved the couple ring that I have received today. Really suits me.
Thank you
I was proposed to at the stock of midnight on Halloween at the Endless nights Vampire ball in New Orleans on stage in front of 1400 people! The perfect night, the perfect ring and the perfect man! I am beyond pleased with my ring! Thank you for making everything so perfect for me!
The rind is stunning and makes me feel fancy wearing it!
Ordered a ring online and was unable to enter a discount code provided. After many emails that was corrected and refunded to my paypal account. I placed my order on Oct. 1st and keep getting a runaround regarding where and when the package is. Emails get me a tracking number that never gets updated. I have repeatedly rmailed them only to be given the same response. At this point i am out $140 dollars and have little hope my order will be fulfilled.
Hi, Donna. Sorry for keeping you waiting. Your package have been shipped out on 10th Otc, and now it's on the way. Since you chose free shipping, the package was shipped to you by post office, and it's normal to have a long time and slow update for post office. Please kindly wait few more days. Thanks for your patience.
I purchased an item from Jeulia and returned with their approval, they never agree to give me a credit or refund for the $40 price difference on a new item selected. Will not buy again from them.
The ring is fabulous. It looks very expensive. I have very small fingers and would love it if the rings came in half sizes.
I am thrilled to receive this beautiful ring. High high quality for the price!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Anna. Our return policy says the item being returned must have the jewelry tag attached, but the picture you sent to us show the ring without tag.