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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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Love this ring! Not only did it come packaged beautifully and quick, also was taken aback by the mere presence of it! Will most likely order something else in the future!
I was given quick responses that answered my questions AND requests that got me a custom ring to surprise my fiance with! Jasmine also got me shipping that meets the date I have!
I ordered my ring on September 1,2016 and still have not received it. After a string of emails starting on September 22nd, and a promise of reshipment on the 3rd of 3-5 working days, we'll see if it comes today. I seriously doubt it! They also have ignored my repeated requests for my money back. I know many people and have told them all not to order from this company. Scammers! If I could give it zero stars I would! I have never given a company such a low rating, by the way!
I bought a set of three. Very disappointed. The center setting has absolutely no sparkle. They sent the wrong style side rings. AND they are a different size. I didn't read the small print and removed the tag to wear them, before I noticed the flaws and removing the tag ruined the return warranty. I complained to them and on Facebook
$159.00. And I get deleted from Facebook. They get shipped from china but shipping is fast. That's the only compliment I can think of.
Hi, Krystal. Apologize for the bad experience you had. We will send you email to confirm your order number and help you solve this problem soon. If you have any doubt, you also can directly call us at 1-800-315-2361.
My beautiful ring set was a size too big but the customer service at Jeulia was absolutely outstanding. They were so understanding and quick with responses. The ring is gorgeous. I didn't want an ordinary ring. I got an outstanding ring! Thank you Jeulia!
I've seen Jeulia jewellery on my fb so decided to purchase the aquamarine mermaid ring. Wow! What a stunning ring. Only cost $220nzd. I chose no cost post and it arrive within a week. Packaging was very schmancy too. Very impressed!
How wonderful to order a ring that looks even better in person than in the website picture!
This will not be my first purchase
Place an order for some jewelry for my wife's birthday, on October 18 2016
Now its November 9 in a few more days it will be a month since i placed my order.
Well tomorrow is my wife's birthday and now I have to scramble to go get her a gift. Thanks Jeulia Jewelry you REALLY got me over a barrel.
Hi, Lynn. After checking with your order, you placed the order on Oct, 20th. Since the wedding band you ordered was out of stock, the production spent 7 days. And you chose free shipping, so we shipped out the package by post office on Oct, 27th. As we show on our website, the shipping time for free shipping is 8-15 working days. So the estimated delivery time is Nov, 17th. Please kindly wait few more days. Thanks for your patience. Besides, you can choose UPS expetied shipping or DHL expetied shipping next time, it spends 1-5 working days for shipping.
I have received my ring and I love it. It's absolutely stunning and beautiful thank you all so very much I'm very proud of it I will tell everyone I no about your business. Again. It is beautiful. Love love love it
My ring arrived and it is beautiful. Fit is perfect. Color is stunning. This is definitely one to show off. Can't wait to purchase more
Got my ring in and I am so happy. Reviewd for months amd finally decided to purchase. Boy was I glad I did. My or giggling ring was misplaced and not wanting to spend tons on a new ime this has definitely been an upgrade. Great all the way around.
Wow I have to say I was super excited about my ring purchase... then I strated checking the tracking num it said that it was preparing to be shipped I purchased it October 24 and was naturally curious about the shipping process and the customer service rep had the audacity to tell me that it takes time and asked me "Do you mind waiting" and it was not in the context of wait while I check it was like I was being impatient when I was merely curious about the shipping process
Muchas gracias por hacer mi sueño realidad! Mi esposo me lo regaló por nuestro aniversario de bodas 29 y estoy muy feliz. El anillo es hermoso!
DON'T BUY UNLESS YOU ARE VERY SURE. OVERSEAS SHOPPERS HAVE TO PAY THE RETURN SHIPPING IF RING DOESN'T FIT OR ASKING FOR RETURN... YOU WILL GO THROUGH A MAZE AND HAVE TO PAY 90% VALUE OF RING FOR RETURN POSTAGE. Value of shipping to return or exchange must be bored by me... and it cost the price of another ring!... even wrong size I still have to pay for return
Hi, Catherine. Sorry to give you the bad experience. If you are not satisfied with your purchase, you can simply return it to our USA office. We can give you our office address in California, please kindly contact us at service@jeulia.com or call us at 1-800-315-2361. Thanks.
My husband bought me a ring several months ago and I absolutely love it! I look at everyday, several times a day and it just makes me smile.
I couldn't be happier with my purchase! Beautiful ring and it looked amazing in my wedding photos :) best purchase of my wedding!
This ring is beautiful! I have the yellow version and I've owned it for some time. I wear it daily and it's never lost its shine, it's never tarnished and it's never let me down! I'm a nurse so I'm pretty rough on my hands. I get compliments daily and no one knows it's not a real diamond because the stones are so brilliant and beautiful. The stones, on top of being gorgeous, are set very securely and I've NEVER had an issue. I would strongly recommend this piece to anyone. It's 100% worth the purchase! Just as bright and brilliantly beautiful as the day I received it. It looks EXACTLY like the picture and is true to size. HIGHLY recommend!
1st it's sterling silver n then a lab created sapphire. It's not worth the money there asking. And I make jewelry n that's too much way to much it's worth nothing wrong lab created stones. Which means there not even real stones
We are given no knowledge of additional charges that we as shoppers are directly liable for. We are told "free delivery". Yet we have to fit the bill for customs clearance charges. For the final overall charges one can afford buy gold and diamond jewellery.
Hi, Serenal. Sorry for the inconvenience. We did free shipping, we covered shipping fee to deliver the package, but customs clearance fee depends on which country you are from and different customs regulations, since this is oversea purchasing and most countries will not charge the custom fee. For this unexpected issue, we can refund you a part of the custom fee, please send email to service@jeulia.com, our customer service representatives will help you solve the problem soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Virginia. Very sorry for the late delivery. After checking with your order, we have agreed to help you resend the package for free, our customer service representatives Allen have contacted with you many times to confirm your shipping address again, but no response. Until today, we finally get your answer and the new ring will be shipped to you by DHL expedited shipping.