Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
I had the identical experience of ordering with no shipping or tracking info.
Phone number disconnected, alternate phone number rings 3-4 times then goes to busy signal.
I plan on filing fraud charges with the Arizona attorney Generals office on Monday
I ordered my ring on Sunday 2/5/17 and on Wednesday I was on the live chat inquiring about my ring. Come to find out it was on back order. So I decided to get a different ring that I really liked. I then received it with in 2 days! Super impressed with how quickly the order changed and got here.
The only thing is they need to figure out their phone issues, as I was told so many people call. But they have no voicemail. But I was able to resolve everything over the live chat.
I'm in love with my ring and its even better in person than in the picture!
I ordered item on Feb 1 (*******). Got an email asking for my phone number, so I replied. Shipping was paid for 2/4 days item still has not shipped. The 1 888 number rings for a few mins then hangs up. I have emailed with no response. This item was bought for Valentines Day.
Hi, Robert. Sorry for any inconvenience caused to you. We are contacting our factory to expedite your order's processing. Please wait with no worries. Soon one of our customer representatives will be getting in touch with you with an email about the details. Please kindly check your e-mailbox.
Ordered a ring in December and got the wrong size, so I returned it and still haven't received the correct size! Been sending messages/emails and haven't heard anything =\ I will NEVER order from this site ever!
Hi, Vanessa. Sorry for any inconvenience caused by our customer service. If you need any prompt assistance, you can contact us via Live Chat or directly call us at 1-888-219-8158.
I ordered a ring from Jeulia and although it is very pretty, it is too big. All I want to do is send it back for a full refund. I received an automated email saying someone will get back to me, but it has been days. How hard is it to INITIALLY send an email with the return instructions. Heaven knows how long it will take to get a refund once the ring is sent back!
Hi, Gina. We are sorry for any inconvenience caused to you. If you have any problems, please contact us via Live Chat on our website or directly call us at 1-888-219-8158 for prompt assistance.
I ordered and received two beautiful rings. Came packaged in a great jewelry box. Rings look very real. Good quality and design. Will definitely order in the future.
My husband ordered a ring for me. They deducted the money immediately, never sent any shipping information, don't answer any emails and the number rings 3 times and hangs up
Hi, D a. Sorry for any inconvenience caused to you since recently we cope with an overwhelming customer response. Your order is under processing and we will try our best to ship it out early and you will receive the shipping information once it is sent out. Please wait with no worries. Besides, we have fixed our phone. You can call 1-888-219-8158 or make contact with us via Live Chat whenever you need assistance.
Hello, I do not understand why I do not arrive with Jeulia to make an exchange of ring size ououis the period of Noel. This represents an expenditure of more than 100 USD. I replied to Jeulai that I took charge of the delivery charges by DHL and no more silence!, What to do?
Hi, Philippe. Sorry that we can't find your order here without the order number. If you need any further assistance, you can contact us via Live Chat or directly call us at 1-888-219-8158.
It has been a month and my ring is located in China somewhere! Who knows the quality if and when it ever shows in my mailbox. FIRST Mistake... not reading reviews. Second mistake made not realizing it is coming from CHINA!
That is the only way to get your money back from this scamming place. I have tried and tried for over a month to get information to return a ring. I do not want an exchange, I want a refund. How hard is that to understand. Their website says 30 day return policy. They are liars. So eliminate the stress and just protest the charge on your card.
Hi, Brenda. Sorry for any inconvenience caused to you. You can return your ring and exchange for another one on our website. Later one of our customer representatives will be getting in touch with you to give instructions on returning. Please kindly check your e-mailbox.
Ordered a ring just before X-mas and still waiting on it. I've gotten a hold of a couple customer service chat a couple of times. First one told me that the ring was made and ready to ship. So, I waited. Three weeks later, second one tells me I can cancel my order, wait. I thought the ring was already made. Kinda fishy! Hopefully I can my money back in the time they said but not holding my breath on that. Just saying you hopefully don't count on them coming thru with a ring of any importance.
Hi, Javier. Sorry for any inconvenience caused by shipping. If you chose free shipping, it would take 25-48 WORKING days to arrive. Hope for your kind understanding. If you need any prompt assistance, you can contact us via Live Chat or directly call us at 1-888-219-8158.
They phone number is disconnected! You can't send back without a response from the company and the company won't respond. I have been attempting to return this junk ring for three weeks and all I have gotten are automated emails saying wait to be contacted by associate! One week left until 30 day money back guarantee expires!
Hi, Kay. We are so sorry for any inconvenience caused to you. If you don't satisfy the ring, you can return it to exchange for another one. We have fixed your phone and if you need any further assistance, you can contact us via Live Chat on our website or directly call us at 1-888-219-8158.
Order # ******* and Order # *******
I ordered a set of rings at their website for my wedding. Payed extra for engravings. The rings arrived soon enough but they were smaller than the size ordered and the engraving was so tiny you could not even read it without a magnifying glass. So I write back for a return and a exchange for a bigger size ring and bigger size engraving, after 10 emails back and forth, they promising the engravings will be bigger and telling us we had to pay a extra $40 for the return and new engravings. Now these people will not even answer a email, nor a call, their chat people contradict each other saying the can not make bigger engravings, and that they will contact soon, but never do. I spent $232 of the original order and $40 for the return, that is not counting the shipping with tracking I had to pay for. This company is a scam, the service is awful. Do not buy from them!
Hi, Naydy. Sorry for any inconvenience caused to you. Recently we cope with an overwhelming customer response and we are trying our best to reply to customers' emails early. You can return it and we will help you exchange for a bigger size. If you need any further assistance, you can directly call us at 1-888-219-8158.
DO NOT ORDER FROM JEULIA! THEY Don't HAVE ORDER INFORMATION, THEY Don't ANSWER LIVE CHAT, AND THEY NOT RESPOND TO EMAILS, or PHONE CALLS!? I made the mistake of not checking reviews! VERY BAD COMPANY!
Hi, Stephanie. Sorry for any inconvenience caused to you since recently we cope with an overwhelming customer response and we are managing to solve this problem. If you need any further assistance, you can contact us via Live Chat on our website or directly call us at 1-888-219-8158.
I ordered four wheelers spring break that they had and I got plenty of response back from they're automatic service I receive my package yesterday with no problems so I raped them excellent and I'm going to continue to shop with them
Purchased a ring and a stone fell out within a week. When I contacted them I need my order number and I didn't keep it, in the day of computers you would think they would be able to locate my purchase without the order number. Worst customer service!
Hi, Sandy. Sorry for any inconvenience might caused. If you don't know the order number, please kindly provide the e-mail address or shipping name for us to find out your order since we have thousands of orders in our system. Hope for your kind understanding. If you need any further assistance, you can contact us via Live Chat on our website.
Stone cracked within a month. Returned it but never got it back. It has been 3 months! No one will get back to me or help me in any way.
Hi, Gina. Sorry for the inconvenience caused to you. I checked your resending order's shipping status and it showed that: 2017-02-08 18:31 In Transit to Destination, The item is currently in transit to the destination as of February 8,2017 at 6:31 pm. It will arrive soon, please don't worry. If you need any further assistance, you can directly call us at 1-888-219-8158.
Site tries to put out a good image of being helpful, ignores al inquiries. Ordered a ring back around Thanksgiving and never got a response to emails or from live site help. Spent a fair amount of money for a birthday gift in early February and never received it. Called repeatedly and was hung up on. Filing complaints with all the appropriate channels. Just want a refund at this point but will probably never see it.
Hi, Dan. Sorry for any inconvenience caused by our customer service. Something went wrong with our phone but we had fixed it. Now you could call us at 1-888-219-8158 for prompt assistance.
Well it's two weeks now for a response from on Wednesday going to call factory to speed things up was their response well if I was this company and I had complaint from quiet a few people with same issues I would have had it shipped already Jeanne mandia order no*******
Hi, Jeanne. Sorry for any inconvenience caused by our customer service. Nowadays we cope with an overwhelming customer response due to the previous holidays. The estimated processing time for our products is about 3-7 working days, but I will contact our factory to speed the processing. Please kindly wait. If you need any further assistance, you can directly call us at 1-888-219-8158.
I placed an order online and now I can't get hold of the company. They won't answer my emails and I call the number and no answer. You work hard for your money and to get ripped off like this sucks. They should be ashamed of themselves
Hi, David. We are sincerely sorry for the inconvenience caused by our customer service. Nowadays we cope with an overwhelming customer response due to the previous holidays, but we are making great efforts to solve this problem. You could contact us via Live Chat on our website or directly call us at 1-888-219-8158 for prompt assistance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, John. Sorry for bringing you misunderstanding because of our customer service. We won't scam customers and we are managing to ship out your order earlier. Hope for your kind understanding. We have fixed our phone and if you need any further assistance, you can contact us via Live Chat or directly call us at 1-888-219-8158.