Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
I purchased a ring on 1/27/17 and they are still processing my order and it is 2/14/17. Why are they so slow to just process an order? The phone numbers do not work. I have called the one listed on their website numerous times only to be told a customer representative will be with me shortly and then to be hung up on automatically. I called the other phone number that I got from Paypal and it also does not work. The automated system speaks only spanish and then hangs up on you. I have also tried emailing them, again only to get an automated response in return. There is no way of contacting anyone in this company.
Super frustrating, the ring I bought is so sharp it rips by cloths, all I wanted to do was to exchange it, and return my old one. They will not advise on how to return, they do not provide a return label and then they got snippy and told me I could only exchange and still have not explained how to return. I even called a so called customer service number that will not go through. VERY UPSET!
Hi, Penny. Sorry for making you frustrated because of our after-sale customer service. If you could provide us your order number, then we can find out your order to solve your problem. When you need any prompt assistance, please contact us via Live Chat on our website or directly call us at 1-888-219-8158.
I have been trying to get in contact with someone now for 3 weeks. Email calls nothing no one gets back to you. Call the phone and it says someone will get to you and the phone just hangs up. Highly upset with this purchase now.
Hi, walter. Sorry for any inconvenience caused to you. Recently we cope with an overwhelming customer response so we may reply to your e-mail later. You can contact us via Live Chat on our website or call us at 1-888-219-8158 for prompt assistance.
My daughter bought me a ring from them for my birthday last year in May. It arrived on time from the time she ordered it and is very beautiful. Very pleased with their merchandise and shipping. Never had a problem, and I will order from them for myself. Has not changed colors, has not lost any stones, and just as beautiful as it was when it arrived.
It is very bad service just stole the money and not send anything also no answer. I have ordered from 15.1 till now no answer and not receive any information also I by 12$ to receive within 3&4 day, now one month no answer
Hi, Mohamed. We are so sorry for any inconvenience caused to you. After we confirm your shipping address, we will ship it out as soon as possible. Please don't worry. If you need any further assistance, you can call us at 1-888-219-8158.
Fantastic Jewelry. Took awhile but I got a beautiful ring I just love it. It was stunning and I am very pleasure would recommend this company to all my friends
The 3 tone engagement ring is absolutely more beautiful than the picture! I am so glad I chose Jeullia to purchase through.
My husband bought me a ring from Jeulia, they said it would be here in 1-4 days, he even paid extra for quick delivery. 14 days later NOPE no ring. It was my Valentine's Day gift! I am so upset. Calling does nothing, the recording says the number is out of service. Live chat, forget it they make promises I don't expect will happen. Once I get my ring, I am done with this place... they take your money quick though, same day on that. If you chose to order I wish you lots of luck
Hi, Maria. We are sincerely sorry for bringing you the bad shopping experience. These days we have too many orders waiting for processing and we are trying our best to ship them out. And we have fixed our phone and if you have any problems, you can call us at 1-888-219-8158 for prompt assistance.
My Ipad accidentally auto corrected my address and I am just trying to change it to the correct one. I have sent an email with no response and called about 30 times. We are getting married in 33 days! I need this fixed please! Order number *******
Hi, Kelsey. We are sorry for the inconvenience caused by our customer service. We have already changed the shipping address for you, please don't worry. We will speed up your order's processing to send it out early. If you need any further assistance, you can contact us via Live Chat or directly call us at 1-888-219-8158.
DO NOT PURCHASE FROM THIS COMPANY!
I placed an order on Jan. 2nd. It took 2 minutes for them to take my money and I was guaranteed the ring would ship within 10-15 days. Today is Feb. 13th, no ring. When I'm lucky enough to get ahold of someone they do nothing but lie! On multiple occasions I've been guaranteed my order would ship within 3 days. On Feb 9th they guaranteed the order would ship within 24 hrs. You guessed it! Live chatted with Jane just a moment ago. Not only is the ring still in production with no shipping date available but now I'm told I can't cancle my order! I'm not sure this company even exist. If they do, it's without a doubt the worst company on the face of the planet!
PLEASE save yourself the trouble, STAY AWAY from JEULIA JEWELRY!
Hi, Shanna. We are so sorry for the bad experience you had with the order. Your order's customization of the stone color takes some time to produce. We just contacted our factory again to expedite your order's processing. It will be sent out very soon.We will surely make customers receive their packages. Please don't worry. If you have any doubts, you can call us at 1-888-219-8158.
In 30/1/2017, i asked for a cancellatiion of the order. I keep recieving auto follow ups but no real answer... I need a real person to anwser me. I already paid for the ring and I want my money back but Jeulia ignores your requests and e-mails.
Don´t buy in Jeulia! It´s impossible to get a cancellation or an answer for your requests!
Auto Follow Up From Jeulia Store: Fwd: jeulia.com: New Order # ******* [Ticket Id: S*******-T*******]
Auto Follow Up From Jeulia Store: Re: jeulia.com: New Order # ******* [Ticket Id: S*******-T*******]
Auto Follow Up From Jeulia Store: Re: ******* [Ticket Id: S*******-T*******]Auto Follow Up From Jeulia Store: Re: ******* [Ticket Id: S*******-T*******]
Hi, Alessandra. Sorry for any inconvenience caused to you. Soon one of our customer representatives will be getting in touch with you to solve your problem. Please kindly check your e-mailbox. Thanks.
It takes about 30 days. But well worth it. Believe me you won't be disappointed. You will be happy to went through with the purchase
Very beautiful and shiny and one of the rings and earrings I got are my birthstone color. Thanks to Jewelry Candles
My husband ordered this wedding set for me right after Christmas. It came early and i absolutely love it. I get compliments all the time.
Order ring stone was to big have been trying to return for over 20 days they will not return my e mails they say 30 day return dont by from this company
Hi, dennis. We are so sorry for any inconvenience caused to you. Recently we cope with an overwhelming customer response so we may reply to your e-mail later. If you need any assistance, you can contact us via Live Chat or directly call us at 1-888-219-8158. Thanks.
I ordered my ring during your shutdown from Jan 24-Feb4, and I was a little disappointed that it would be delayed in being sent.
But... on February 6th I received a message that my ring had been sent, and I received it February 8th by DHL.
The ring is absolutely GORGEOUS! It's even more beautiful then the pictures!
I'm so happy with the quality, size, style, and the weight of the ring. And I was very surprised by the weight of it, it's very heavy.
My brother ordered a runs for Christmas from here. 2 months later no ring, no answer on the phone and terrible customer service on the chat. This company is trash
Hi, Kenia. Sorry for any inconvenience caused to you since recently we cope with an overwhelming customer response. Without your order number, we can't help you track it here. We have fixed our phone and you can call us at 1-888-219-8158 for prompt assistance.
When I first saw Jeulia's jewelry I thought if was gorgeous and the price was right. I ordered a beautiful ring from them and it was indeed nice, however the inside band kept turning around and I didn't care for it. This is where the nightmare begins... they do not honor their HASSLE FREE RETURN policy. I have been emailing and Facebook messaging them for over a month. Now they want me to send them pictures of the ring! For what, I have no idea. PLEASE stay away from this company. They are absolutely horrible to deal with. Maybe they should just sell in China and stop duping Americans out of their money.
Hi, MaryLou. Sorry for any inconvenience caused to you. Soon one of our customer representatives will be getting in touch with you to give you instructions on returning. Please kindly check your e-mailbox.
The first time I ordered from this company the service was impeccable, but now I can hardly get any help with my second order. I paid extra for expedited shipping and still have not received my order and I have already paid for everything in full. I tried live chat twice and each time was on hold for over an hour and while having a conversation I was disconnected and no one will contact me back through email or phone.
Hi, Gina. Sorry for any inconvenience caused to you. We have changed the shipping address for you. We will try our best to ship out your order early. Please don't worry. If you need any further assistance, you can call us at 1-888-219-8158.
My husband bought me a new wedding band for Christmas. He couldn't wait to give it to me because it is absolutely STUNNING! Unfortunately, it was a size too small. My first email was on December 5th trying to EXCHANGE (not return, just want a size bigger). I received a response the same day asking what size I needed and they would check and GET BACK WITH ME WITHIN 24 HOURS! I responded the next day, because it was 8pm my time. I have not heard back from them since. I have replied to that same ticket over and over, made a new ticket, have tried calling the number on our original email order, called the number on their website, and tried with the live chat! I AM SO MAD! It is now over two months since I heard from them, and all I want is to wear my beautiful wedding band from my husband. We will NEVER do business with Jeulia again! Someone needs to contact me ASAP!
*Personal information redacted by admin
Hi, alexandri. Sorry for any inconvenience caused to you. Recently we cope with an overwhelming customer response and we are trying our best to reply to customers' emails early. One of our customer representatives has sent you an e-mail about instructions on returning for exchange. Please kindly check your e-mailbox.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Erin. We are sincerely sorry for bringing you inconvenience. Recently we handle thousands of orders per day and we are managing to ship out packages as many as possible each day. We have fixed our phone and got a new phone number. If you need any prompt assistance, you can call us at 1-888-219-8158 or contact us via Live Chat on our website.