Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
I kept seeing the ads on on FB news feed. The rings were all very pretty so I thought just try it once. When I ordered, my order went through right away. Three days later I had one of the most beautiful rings I have ever owned. I will absolutely be putting in another order soon!
Ordered a supposed rhodium plated silver and white saphire ring. Paid for expedited shipping (guaranteed 3-5 days delivery). After more than two weeks the ring finally arrived. Did not look at all like the picture advertised on the site. There is NO rhodium plating and the "saphire" is not even a cubic zirconia! Above all that the size is not even correct. And if you want to return it, you have to pay to ship it back to China... NEVER ORDER FROM JEULIA, POOR QUALITY AND FAKE GEMSTONES.
Brightness was the first thing I saw as I opened the box! Love at first time I would say. Almost a year ago and still shining. Need to be clean though. Definitely would buy another same kind!
Love it!
I loved the ring... took a little long too deliver because I live in Boston, MA USA... but other them that it was an excellent experience!
After seeing the ad for the ring on Valentine's Day night, a Wednesday I decided to get myself a promise ring with engraving. I saved 50% off the original price. I'm expected it would be a few weeks before I'd see the product. I was shocked when the ring arrived Friday night.
I knew it was going to take at least a month to receive my rings (I did standard shipping), but I received them in under a month (27 days). They are beautiful and the photos on their website do not do them justice! They are so sparkly!
My diamond ring was stolen and I couldn't afford to replace it. I saw Jeulia online and loved the rings so decided to buy one to replace my diamond. When I received the ring I was very pleased to see such wonderful quality! No one will ever know it's not a real diamond! I will purchase more items from Jeulia!
Ordered a ring on 2/4/17 and paid additional to ship quickly. Received notification that ring would take additional time to craft and offering me a 10% discount for all future orders. (Wow) I notified them via email to cancel my order. Even received an email back from them stating that I should not contact them, to wait, someone from their company would be in contact with me. Spoke with them yesterday via online chat and was informed that the item had shipped yesterday, which was 4 days after I had contacted them to cancel the order. I requested to speak with a Supervisor since it was still within business hours but was advised that there was not one available.
Hi, Lynn. Sorry for any inconvenience brought to you by our customer service. We are making efforts to improve the level of our customer service so that assist customers more professionally. Hope for your kind understanding. Any problems, please feel free to call us at 1-888-219-8158 and we will try our best to provide help until you are completely satisfied.
My husband got me this ring for valentine's day, it's beautiful I love it, it looks just like the photo
I ordered the white sapphire and emerald ring in early December, and received it near mid-January. I chose the free shipping option. I really appreciate owning a ring whose stones are chemically and optically identical to its mined counterpart. When the only difference between stones is that one is taken out of the ground and the other is grown in a lab, why not go for the lower priced ring? Thank you so much.
I received my ring set, in a very beautiful box the packaging alone I was very impressed. The ring set is as beautiful on as it looks on the site, I have gotten so many compliments on it. Saw a couple of others that I would love to order soon. Well worth it.
I received my ring, not only was it the wrong size despite all of the information on their site, probably fake reviews saying how sizing was perfect. I did everything site said and still the size was wrong. Not only that, but the ring is just not right for me, not a comfortable fit. Jeulia gives a limited amount of time for returns, and after several failed attempts to get someone in customer service to help me. I was sent an email asking for my order number that was in the subject and body of my request that they replied to. I gave them the same information in my response, and now no response.
Hi, C M. Sorry for the inconvenience brought to you. Recently we cope with an overwhelming customer response and we are managing to reply to your email earlier. We can help you exchange the size since it is not right for you. You could contact us via Live Chat on our website or directly call us at 1-888-219-8158 for any prompt assistance.
I was a bit skeptical at first didn't I was not receiving any correspondence back from the company but once I did a chat with Teresa I customer service she had my order immediately shipped and I just received today and I'm very pleased. Don't go by the negative comments this is a great and reputable company! Thanks Again!
I emailed and messaged through Facebook to inform your company that their ring arrived damaged. The only solution I was given was to pay to have it shipped back to you again. I have no interest in being without it for 2.5 months and then getting something else that is not right or damaged. This company has gone out of their way to ruin their own reputation. You are a bunch of frauds, you take people's money, you send them incorrect items. You charge the customer to ship the items back to you and then after two and a half months send me something broken. Terrible customer service, terrible products, terrible experience. I have been in touch with this company through customer service 3 times, I emailed repeatedly, and I've been in touch on Facebook nonstop for two and a half months. I have done much more than my part to correct this and this company will do nothing but "we apologize for the inconvenience" and try and charge me return shipping again.
I am going to go out of my way to share this horrible experience with everyone I can. You should not be allowed to treat people the way I have been treated. I hope you lose money, maybe then youb will care about you customers.
Hi, Erin. We are really sorry for your bad experience with the order. Usually, we check each package carefully before it is shipped out to a customer, so your parcel must have been damaged during the shipping. Given this, we provide return and reshipping a replacement to you. As for the returning shipping cost, we state it in our return policy on our website, please click here: http://www.jeulia.com/30-day-return-policy.html. We know that we still have a long way to go, but we are making efforts to improve our customer service. Hope for your kind understanding. If you have any doubts, you can contact us via Live Chat on our website or directly call us at 1-888-219-8158.
I couldn't be happier with my ring. It is even more stunning then the photo online. Loved it so much I order the wedding ring for my fiancé from you as well.
I received my ring on 2/16/17 6 days after purchase. The ring is absolutely stunning and was well packaged. I have already reviewed other rings for later purchase.
Overall I do like my purchase it seems like it took for
Evar to get as far as getting in contact with the company it's hard to do i feel like if they had better communication with your purchaser then that will make the company a lot more better but
Hi, Ashley. Thank you for your purchase and kind advice. We are making efforts to improve our customer service and we have confidence in providing each customer a satisfying shopping experience in Jeulia in the future. Wish you have great days with your ring!
My stone fell out the day after I received it. I have called several times and have yet gotten anyone to talk to. I continuously get put on hold with no answer. I want this this taken care of. I love my ring and I want what I paid for.
Hi, Brandy. Sorry for any inconvenience brought to you. Maybe you just unluckily received a defective ring, but you can return it and we will repair it for you. We can't find out your order here. You could contact us via Live Chat on our website or call us at 1-888-219-8158 for prompt assistance.
Amazing quality! Holds up very well under my bartending semi rough work habits & clumsy demeanor. Still has great shine through all that a month later. The only time I take it off is when I exercise b/c of my gloves.
We were scanned. Bought a ring that never came. Can't get anyone on the phone. Just want what we paid for.
Hi, Gabrielle. We are so sorry for any inconvenience caused to you. If you chose free shipping, it would take 25-48 working days to arrive. Please don't worry and we surely will make customers receive their packages. If you have any problems, you can call us at 1-888-219-8158 or contact us via Live Chat on our website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Melissa. Sorry that our products couldn't make you satisfied. Most of our rings are made of 925 sterling silver with rhodium plating and the stones are created gemstones. Cubic zirconia is 8 on hardness, but our created sapphire is 9 (next to a diamond 10). If you would like to know more, please refer to http://www.jeulia.com/stone-we-use.html. As for the size, we can exchange the size for you if it doesn't fit well. We will try our best to assist you until you are totally satisfied. If you need any further assistance, you can call us at 1-888-219-8158.