Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
Bought one ring. Came missing a stone. Customer service live chat, phone and email is exhausting. I refused to give up. I got my replacement ring and rose gold plating has come off in 3 days of wearing. She disappointed and tired of fighting.
The time that it took to receive my ring, was less than what I thought. When I opened the box and saw my ring, I was beyond satisfied! The pictures were beautiful, but when I received mine, it was far more beautiful than I imagined! Thank You
I was a skeptic... That the ring i purchased could look as good as in the picture... I was wrong. When i received the ring it absolutely took my breath away. I love it and jeulia jewelry has a customer for life in me.
This phone nuber for custeomer service is bogus. I bet they wil not be happy once I report to the better business beaureau and call the attoerny general's office. Left several lmessages and emails but still, no reponse. I can not believe they are still in business, and whoever is repsongng to these post about Jeulia jwelery rep. Should let the owner know I am reporing this now. You shoud be out of business. You customer servie phone number is not working and promply hangs up after severl rings. Still waiting in the queue for over one hour for a live chat. So upsetting and frustrated. Jeulia rep what is going on wiht your customer service? Would this be axcceptable to you? Why dont you call me directly at *******988. Order number is *******- under Robert Larochelle NH
Hi, Julie. We are so sorry for any inconvenience caused by our customer service. After checking, we find that you would like to return your ring to exchange for another ring. Soon we will contact you via an email to give you instructions. Please kindly check your e-mailbox. We have fixed our phone, and if you need any assistance, please call us at 1-888-219-8158.
I bought 2 rings for Christmas 2016. January a stone fell out. Emailed and got an automated ticket ID#. Useles! No one responded ever. On Feb 22,2017 I finally got a chat with Customer Service on their site. After having much trouble they told me I would have to pay shipping for the "repair". I refuse to pay another dime for their lack of quality. The ring is brand new.
UPDATE 4/5/2017 We FINALLY a second ring. She wore it ONE time and another stone fell out! Now when I ask for a refund they tell me we are past 30 days! Unreal. NEVER buy from these people.
Hi, Chris. Sorry for any inconvenience brought to you. You can return it and we will repair it for you. As for the details, we can discuss it together. If you have any doubts, you can call us at 1-888-219-8158 or contact us via Live Chat on our website for prompt assistance.
Well made, packaged as though the ring costs thousands, fast shipping, beautiful ring
Quality of this ring is nicer than major jewelry chain stores carry.
At first I was doubting Cuz all the reviews but when I got it it is absolutely beautiful. Looks better in person than photos that's how beautiful yet are. Definitely recommend.
We had a small problem with the ring and the company took care of us. Thank you so much for all your help.
I have purchased 5 rings from Jeulia and must say they are gorgeous. Postage does take awhile but what do u expect for free postage it states 25-48 business days. I will be placing another order for sure :)
I love it. It so sparkly and it fit so good and shipping was about 4 day I'm going to buy a there ring soon
So pleased with my Jeulia rings. Purchased one and had to have another. Great quality and buy. Suggest this jewelry by all means
I got my ring today and it's more beautiful than I expected! I will definitely be looking at more jewelry! I'm a very satisfied customer.
Worst customer service ever dealt with, they lost my repair order for 2 months and sent me a new one. Want to return and get a refund but their email service never answers me... Will never buy from again
Hi, Rafal. Sorry for any inconvenience caused to you. Please provide your order number so we can assist you better. If you need any prompt assistance, you can directly call us at 1-888-219-8158 or contact us via Live Chat on our website.
My ring came, wrong size. I have been trying to return it for over 2 weeks. The number that the company posts on this site simply states to email. The satisfactory reviews are probably false.
Yesterday, I ended up paying $10 for what I thought was a return shipping label. I have no idea what it was, I have no label. And they advertise free returns. Poor company, no follow through for customer service no live person or live chat... false advertising.
Hi, Diane. We are so sorry for any inconvenience caused to you. These satisfactory reviews are customers' true experience. As for the return policy, we clearly state it on our website, please click here: https://www.jeulia.com/30-day-return-policy.html. We are improving our customer service. If you need any prompt assistance, you can call us at 1-888-219-8158 or contact us via Live Chat on our website.
They take money for 3-5 day shipping and dont send the package out til 2 weeks later. Three weeks later, i still wait. Has been with the courier for 11 days now! Save yourself the heartache and find somewhere else to buy from!
Hi, Kelly. Sorry for any inconvenience brought to you. Recently we cope with thousands of orders per day but we still produce and check each ring carefully to ensure its good quality, so it may take some time. Hope for your kind understanding. We are contacting the shipping company to speed up your order's shipping. If you have any problems, you can call us at 1-888-219-8158 for prompt assistance.
Received my ring & it's beautiful, except the center stone is crooked. One side sits lower. I was told that's the design of the ring, but when I look online@ the ring, the center stone sits perfectly even. VERY DISAPPOINTED!
Hi, Teresa. Sorry for any disappointment brought to you. You could provide us with your order number and we will check it to see whether we can do an exchange for you. If you need any assistance, you also can call us at 1-888-219-8158 or contact us via Live Chat on our website.
I found the experience wonderful the first time, easy online purchasing, timely delivery.
2nd time, purchasing was still easy but waited nearly 4 full mths, several emails, some i did not get a response from, & Facebook msg...
Granted there was the busy Christmas period... but the no contact & extra cpl mths were too much!
I probably will purchase again though...
Order#*******
Jeulia,
I received the rings, but they were too small. I contacted you in regards to an exchange; and followed you're exact instructions, and sent them back to the California return address you provided. After I returned them, I sent you the tracking number and have attempted to contact you on the number provided on your website as well as the California number you provided for returns. They do not appear to be working numbers. I still have not received any response or replacement rings. I need the rings reshipped as soon as possible, or the money refunded to my PayPal account.
Hi, Chasity. We are sincerely sorry for any inconvenience caused to you. We will figure it out and one of our customer representatives will be getting in touch with you via an email to help you forward the exchange process. Please kindly check your e-mailbox. BTW, we have fixed our phone, if you need any further assistance, you can call us at 1-888-219-8158 or contact us via Live Chat on our website.
Firstly, my item took a long time to arrive. However, on receiving my ring I was quite impressed.
The system online, in my opinion, took a long time to give me a feedback I started to worry if I would receive my ring on time for my wedding. Juelia's facebook personnel contacted me after seeing my comment on their page, after which I started getting adequate information.
The wait was worth it, as I am in LOVE with my ring!
Never order from them you will not recieve your order and they will keep your money. Horrible company... then when you contact customer service they will email saying they sent the order yet the tracking number they give you is the same as the order number which does not allow you to even track a order because it is a false tracking number. I ordered a ring back in NOVEMBER it is now end of February still no ring I have contacted them twice a month and still nothing. No refund and no ring VERY disappointing..
Hi, Michelle. We are so sorry for bringing you the bad shopping experience. There must be some misunderstanding between us. We will figure it out and soon one of our customer representatives will be getting in touch with you to give you a satisfying solution to your problem. Please kindly check your e-mailbox.
From the business
Affordable luxury Jewelry for Everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Carla. We are so sorry for any disappointment brought to you. We are endeavouring to improve our product competitiveness as well as the level of customer service.We are confident that we will make each customer satisfied with us in the future. If you have any problems, please feel free to contact us again and we will try our best to make you completely satisfied. Thanks.