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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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My wife and I are married already and we have rings but I wanted to get her another one. I found this website and was a little skeptical. I went with it anyway and Im VERY pleased. The quality is amazing and its even better in person.
I cannot express words on how beautiful these rings are. The pictures do not even come close to the beauty of these pieces. Also, I received them in 4 days! I am in Kelowna B. C. Canada. Sizing was perfect! I will order again and again. I can't wait to show them off!
My wife loves it!
And it looks great just like in the picture. And it came very fast! I'm definitely very happy with this purchase!
My ring is absolutely gorgeous. I ordered and with in a few days my order was delivered. Family and friends are now going to place orders from Jeulia. I am so glad I saw all the beautiful rings on Facebook and took a chance. I am a very pleased customer
I have no words for the beauty of this ring. It's even more beautiful on my hand than on the website!
I paid the extra monies to have my ring expedited. It came super fast. That was great. I took the time to go to jeweler and have my current ring sized along with my finger. Can't get more accurate than that. I also measured my finger with string as jeulia suggested. According to their scale I would have purchased a size 9us, hence visit to jeweler. Received ring, way too big! Requested to send back. I have to pay shipping twice. $20 to Julia, similar to a restocking fee. Which they used the term shipping fee. Kept emailing them to find out how to ship back not one reply once they got my additional $20. Then i went to Ups store and owner says this happens often, a form of scam and with out a tracking number from jeulia he'd have to charge me an additional almost $20! Called jeulia and told them since they were not straight forward with their "shipping" info or policy is not clear, I'd like to return the ring. Because now my shipping costs more than my purchase! I've purchased things on the internet for years, but never have had business conducted like this. At this point I'm waiting to hear back from jeulia to see if they will waive my fee. 24 hours and we will see. I certainly would not recommend this company. Stick to Amazon. Very disappointed! I should have known better.
I ordered a princess cut white sapphire ring, it arrived in just a few days. The ring is absolutely gorgeous, and I received many compliments the night I wore it. I am very satisfied with the ring and the service I received from Jeulia.
I am delighted with my new ring, it is beautiful! I think next time I order a ring I will get a little bit smaller but, this one is perfect!
Quality products, totally legit company, great customer service & fast shipping! Totally legit company and Ive never had a problem... Ive ordered from them 3 times so far and ready to place my 4th order.
I ordered a ring in size 7.5
It is not returnable as it was a "special order" of which I did not know about.
I can return it for an exchange only.
Hi Judy - I’m so sorry for your bad experience regarding the returns. We want nothing more than to help you resolve this issue. But please understand that according to the 30 days return policy, we clearly state on our website that the special order items such as those with custom sizes and colors cannot be returned. (Custom sizes are all of other sizes except the following: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10), you can find this information on our website here: http://www.jeulia.com/30-day-return-policy.html. While we cannot accept the return of the ring, we still want to do everything possible to make sure you’re happy. Soon our colleague will contact you via email and discuss this order further, we hope that we can find a positive solution to this issue. Thanks.
I have ordered 2 items from Jeulia and have loved both! The quality is fantastic, hard to tell it's CZ. Everyone that have seen my rings are amazed and just love them and wish they had one.
Wonderful i give you five stars i like that your some of the jewelry is afforable and i recommended friends your line and site
Received ring, did not like it cannot get a return authorization number to return invoice *******202. Morn then willing to give discount t poo keep, Do Not Want Ring!,,
Still have not received refund.Not satisfied with service. I asked for return address and no reply concerning refund
Hi Miguel, we sincerely apologize for any inconvenience you've encountered recently with us. I have checked it for you, one of our customer service has been sent you an email, could you please check and reply, so we can help you better. If you have any questions about your order, please do not hesitate to contact us.
Both our rings fit right and are as beautiful as we thought they would be! Well will share this site with everyone we know. We could not be. Happier with our picks
Loved it! The package, the Box, and my ring! Just georgous and everybody loved it! Thank you Jeaulia
Company refused to give returns information. It claimed I ordered a customized size. I chose a size from a pre populated list of sizes. I feel cheated.
Hi Jaki - We never do fraud on the internet, and I know what happened was disappointing. Please understand that when you choose the size, we do have the 30 days return policy under the button "Add to Cart", we clearly state on our website that the special order items such as those with custom sizes and colors cannot be returned. (Custom sizes are all of other sizes except the following: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10), you can visit the information from here: http://www.jeulia.com/30-day-return-policy.html. You ordered the size 7.75, we cannot accept the return of the ring, but we still want to do everything possible to make sure you’re happy. Soon our colleague will contact you via email and discuss this order further, we hope that we can find a positive solution to this issue.
I received a quick delivery and was exactly as pictured. Now to see if lasts and stays together. The delivery was well packaged and safe. She will have it on in a few weeks and we shall see if the stones stay pit.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Loren - We are so sorry for the unhappy experience happened to you. After checking, you actually ordered the size 6.75, please understands that as the 30 days return policy(http://www.jeulia.com/30-day-return-policy.html) clearly states, when a customer order the wrong size and request an exchange, customers will be responsible for back and forth shipping fees, so that you need to pay the shipping twice. We have explained this information via email and you agreed to pay the shipping fee. However, when you noticed that the return shipping fee was expensive and you were unhappy with this, our colleague has offered that we will shoulder the reshipping fee as compensation. As a result, you have agreed to this solution and returned the package, we believe that this issue was already resolved. Our goal is to provide you with the best possible shopping experience. So if you are ever unhappy with anything, please don't hesitate to tell us, and we will do our best to help.