I bought a ring from them and it came right away, once the ring was removed from the Box I wore it to church on a Sunday morning I noticed while in church the stone was oversized and plastic looking. I didn't like it, I felt very silly wearing it I asked to return it and was told that they do not accept returns on any item worn. How is this possible? I wore it one time for 2 hours. I immediately put the ring back in the box after church. Ridiculous! Word of mouth means everything in today's world with all the social media out there. Where has our customer service gone? I definitely will be talking about this to all the world
Terrible. Terrible... Terrible!
I am in love with this ring! I opened my ring box and my jaw literally dropped! More beautiful than I imagined! The craftsmanship was phenomenal! It was almost like Christmas all over again! Order you won't be disappointed! Can't wait for my next purchase to arrive plus more future purchases in store! Thanks Jeulia!
I have sent numerous emails and attempted to call customer service numbers that are either out of business or answers, put you on hold and then hang up. You cannot speak to anyone! My order was placed on 12/26 and it is still showing in processed and in transit. I dont think i am ever getting this ring and if I do it will probably be a piece of junk! At this time I will just have my bank reverse the payment for goods not received. Be aware of this company it is to good to be true. A living nightmare
Hi, Tami. We are sorry for any inconvenience has cuased. Regarding to your order, the ring have been shipped out on 2th, Jan, since you chose free shipping, it originally would take a long time for shipping, as we shows on our website, the shipping time is 9-25 working days, the estimated delivery time is 2th, Feb, please kindly wait. Thank you for your patience.
I ordered a ring over 2 weeks ago and still haven't received it. I don't think it has even been shipped. There's no information attached to the tracking number and I can't get a response when I call or try to chat online with a Jeulia representative. This is very disappointing and poor customer service. If you're not going to send me the ring I purchased then refund my money.
Hi, Kathryn. I am so sorry to hear about the slow shipping. After checking, your order was shipped out on Nov, 26th, since you chose free shipping, it would take 9-25 working days for shipping. But we do offer expedited shipping options for our customers. We'll be reaching out to you directly via e-mail with that information.
Next to my wedding rings, this is the most gorgeous ring I own. Love the infinity symbol as it means the wold to me. Excellent workmanship! Fantastic pricing, will be shopping this site many times to come.
Save your money, don't buy from these guys. Don't know how many of you have seen the super cute skull rings from Jeulia Jewelry, but I really wanted one. Got it for Christmas and within minutes of putting it on my finger started to swell from an allergic reaction Got cut off at the ER... our most memorable Christmas so far
We should have known when the ring arrived from China. And the ring looks and feels super cheap. My husband tried to call to speak with someone about a refund with no answer. Finally he got a response on Facebook but they won't refund since the ring is damaged. Well no kidding!
The rings are the same quality as a $10 ring at a flea market. They will be hearing back from us when we can contact a manager and discussing a refund and the hospital bill we now have to pay.
Hi, Angela. We are so sorry for the unhappy experience happened on you. Could you please tell us your order number so that I can check the details for you? Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at: service@jeulia.com or call us at 1-888-219-8158.
When I looked I first saw all the five star reviews. If you dig deeper you'll see there once were many bad reviews and they all pretty much say the same thing. Everything is ok unless you want to return your purchase. I'm curious if anyone has successfully returned their purchase and received a refund? They gave me the runaround until it was too late to return.
Hi Debbie L, we are really sorry for your bad experience. We do offer refund, please click here: https://www.jeulia.com/30-day-return-policy.html to learn more details. So our customer could get a refund definitely, no doubt. Besides, as long as you contact us within 30-day first time, it will not expire, don't worry. Please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.
This is my third ring. The quality of your work is exquisite. The stones sparkle and are clear. I don't normally wear silver so I will need to see how they wears over time. I do feel the product is well worth the price. Although the packaging is beautiful something less elaborate would save you costs that you might be able to pass on yo your customers.
After reading some reviews from others that were having problems with delivery I was a little skeptical. As soon as I messaged a representative about my worries they quickly cleared my doubt away and told me when it would arrive. Low and behold my jewelry came in and I was ecstatic with the product! My rings are beautiful and I'm probable never going to take them off!
I have been looking for a created Emerald ring for a few years. Real Emeralds are very cloudy and I want the perfectly clear green. After much thought I decided to take a chance and order from Jeulia, at a price much less than any I have seen anywhere.
Now comes the exciting part... I can not tell you how much I love this ring! I chose the emerald cut engagement ring to wear on my right hand and I am over the moon about it! From a lady who has plenty of the real stuff... I will choose Jeulia from here on out!
I had ordered my wedding ring and wedding band off of Jeulia's website and was overly happy with the quality of these rings! They are absolutely stunning and just as beautiful (if not more so) than how they are portrayed in their pictures! I would (and have) recommend this site to any and all of my friends and family! I wear my rings proudly.
I ordered and received 2 very pretty rings that I liked very much. Unfortunately, both rings lost stones within one week. I contacted Jeulia and received authorization to return them for repair or replacement. That was a month ago. I requested a status of the return twice via e-mail to the site, and have had no response. Called as well, phone does not work. I can't figure out how to get Jeulia's attention, so I have decided to write this review. JEULIA - Please respond!
Hi, Renee. We are so sorry for the inconvenience caused by our holiday from 24th Jan to 3rd Feb. We are at work now. If you need any assistance, you can contact us via Live Chat on our website or call us at 1-888-219-8158.
They're website states hassle free returns. Not the case at all. I would not recommend this company to anyone. The jewelry was nice, I admit that, but I wanted to return it & they made it so difficult that I have kept the rings and am now trying to get at least half my money back by selling them. Don't buy unless you're sure!
Hi, Maty. We would like to sincerely apologize for any inconvenience you may have faced with your order with us. We certainly never want you to feel like your order hasn't received the the attention it deserves! We will send you the email to confirm your order number and further help you out with your order as soon as possible. Please kindly check your email box and reply. Thank you.
I was scared at first because we ordered another ring from a different company. It looked cheap so I was scared to do this again. But I love it. Has a nice center stone and rubies on the side. Beautiful. Best money ever spent. Quality perfect. Would order another one. It's beautiful. Got to is super fast.
Thank you so much.
I was skeptical at first before ordering as one usually is seeing ads on social media. But it's gorgeous, well made and so far so good. Came in a beautiful box with gift bag. I am very pleased... I may very well be a repeat customer. Lots of compliments and no one knows it's not real except me!
I have purchased three rings for my wife. All three have had stones fall out. After repeated emails and phone calls I finally got a representative send me a mailing address to have them repaired. I sent them and still nothing, no communications, no rings just broken Christmas promises. Do Not purchase from this company, shipping takes forever, poor quality and they don't stand behind their products. Still have my money though.
Hi, Dana. We are sorry to make you worried about the order. After we receive your return package, we will repair it and immediately arrange reshipping for you. Any doubts, you can call us at 1-888-219-8158. Thanks.
We ordered a replacement of my wedding ring I sent in a picture of what it looked like to begin with and they took every effort to match it for me sending me several pictures of their rings in return at all hours we were going back and forth. We had to customize one to match and it actually came out looking so gorgeous and better than the first ring I had. I simply love it. The customer service was great, shipping was really quick. I would recommend Jeulia to anyone. I get so many compliments on my ring due to I never wanted to be like anyone else and have the same ole wedding ring. We cant Thank you enough.
Ordered three items the first week of December and still haven't received my order. Paid for expedited shipped as well. I keep trying to call the number but I get a recording saying the service dept is closed. Also sent multiple emails to the service email address and get nothing but an automated response saying my order is processing. Yet after I ordered through their website, I received an email saying that my order had shipped. Terrible idea and my $189 is probably a sunk cost by now. Hopefully PayPal will be able to help me. Don't buy from this hack. They have a Facebook page and I'm about to rip them as soon as I finish typing this review. They don't even deserve a "1" rating.
Received my order and the ring is a piece of crap. I've been trying to get return authorization for over a week. No one gets back to me via email or live chat. The phone is only a voice mail whenever I call.
My wife hasn't been able to stop looking at and talking about these rings. They really are beautiful and appear to be well made. Only time will tell about that though. For now I am completely satisfied with the whole purchasing process. Ordering and payment was easy. Delivery was very timely and the presentation and appearance of the items was great. Assuming the quality holds up I will be a return customer.
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vicky, thanks for taking time to share your experience. I’m really sorry our products fell short of your expectation. We are glad to help to make you satisfied if the ring tag is on. According to our 30-day return policy, return for refund is unable to be processed if the Jewelry Tag is removed. Please click the link https://www.jeulia.com/30-day-return-policy.html for more info about the return policy. As you are our valued customer, we still want to do everything possible to make sure you’re happy. We would like to help you exchange the item(s) for something else from our website. Any questions or help is needed, please feel free to contact us via service@jeulai.com. We are always at your service. Thanks.