When I looked I first saw all the five star reviews. If you dig deeper you'll see there once were many bad reviews and they all pretty much say the same thing. Everything is ok unless you want to return your purchase. I'm curious if anyone has successfully returned their purchase and received a refund? They gave me the runaround until it was too late to return.
Hi Debbie L, we are really sorry for your bad experience. We do offer refund, please click here: https://www.jeulia.com/30-day-return-policy.html to learn more details. So our customer could get a refund definitely, no doubt. Besides, as long as you contact us within 30-day first time, it will not expire, don't worry. Please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.