Bought one ring. Came missing a stone. Customer service live chat, phone and email is exhausting. I refused to give up. I got my replacement ring and rose gold plating has come off in 3 days of wearing. She disappointed and tired of fighting.
I had the best experience shopping with this company (Jeulia). Excellent customer service. The representatives were so helpful and courteous, very knowledgeable about their items. Quick shipping and item is as described, beautiful. Wonderful experience. I bought The "Crossover Ring" Its gorgeous! Thank you!
I have been admiring this ring for awhile but I was afraid to go ahead and order it because of the disappointment I've had buying other "low cost" pieces of jewelry. This ring is no disappointment what so ever. Its simply beautiful. More so in person. I'm super impressed and can now trust this website to deliver quality pieces at reasonable prices.
I ordered a ring and it came within a matter of days. I had an easy time finding what I wanted on the website and my wife loved the piece. She visits the website too, now. I was pleasantly surprised with how quick, great and easy everything turned out. Needless to say, I'll be going through Jeulia for most, if not all, my jewelry needs.
I ordered my ring 01/07. Never received the ring. Cannot get anyone to answer my emails, phone calls or any correspondence I have tried to use to get answers. Now the site is offline and you can't talk to anyone if you wanted to. So disappointed. Am I out this money?
Isn't there some legal action we can take against this business? There seems to be an awful lot of us with the same issues. Taking your money and getting nothing. A crime.
Hi, Colleen. Sorry that something went wrong with our website this morning but we had fixed it. I can't find your order here without the order number. If you chose free shipping, it would take 25-48 WORKING days for delivery. You could contact us via Live Chat or directly call us at 1-888-219-8158 for prompt assistance. Thanks.
Words cannot describe how I feel about the purchase that we made from you.
The boxes were exquisite high quality just like at a jewelry store.
The jewelry was exactly as it was in the picture and it Sparkles beyond belief.
It took me at least 30 minutes to stop looking at the jewelry.
Everyone is ecstatic about how beautiful these pieces are and because I love sterling silver this is just amazing! The one-year guarantee is an awesome thing as well to reassure new people that you stand behind your product.
YEAH JEULIA!
Jeulia ships real jewelry, exactly what you ordered. It's shipped quickly and comes in it's own box. They're quick to respond to any questions or reviews. They definitely care about their customers and their products! I 100% would recommend!
Ordered an engagement on Cyber Monday. Paid extra for expedited shipping. Was supposed to arrive in 2-4 business days. Over 2 weeks later, still nothing. Sent several emails, no reply. Called their 800 number, not functional. Tried Facebook, nothing. Tried their live chat, nope. So I've been ripped off. DO NOT BUY FROM JEULIA!
Can't believe I wore it twice and a stone fell out already. There are no return instruction and no other paperwork that came with the ring to contact anyone. Was happy on quick delivery but it was short lived.
My fiance ordered my ring on 11/28, regular shipping, with an inscription. Received an email the next day from the company stating there were too many characters in the inscription. He adjusted inscription and also changed delivery address so it didn't come to our home and ruin the surprise. Received another email a few days later stating everything had been updated and his order was being processed. Ring arrived a week before Christmas. He proposed Christmas day and the ring is beautiful. I've received compliments from every person that has seen it and it looks real.
We are both extremely pleased with the company and the product.
The only area for improvement is maybe more email communication for things such as confirmation of shipping. However, he did receive a tracking number and successfully tracked the ring during shipping.
Sorry folks, no complaints here!
If you posted accurate purchase date I'd gladly fill out your survey. If you are unable to accomplish this please do not bother me again.
I have nothing bad to say, love the ring it your information is incorrect.
Nice Item, the main stone was a little bigger than I desired but just as beautiful. Only have one suggestion to help with next purchase need for description list total weight of main stone and weight the other stones.
I never received my order however they say I did. Now Im having to wait for an investigation to find it in order for a refund. Highly disappointed and most likely wont buy again or tell others about them.
Hi Desiree, we are very sorry that your experience has been disappointing. After checking with the shipping company, the record shows your order was delivered on 18th, Oct and left at Porch, here is the UPS tracking info: 1Z1W508R0456131123. Since you don't receive the package, we have contacted the shipping company to verify the package location, and now we are waiting for the result. If they confirm the loss of the package, please don't worry, we will take full responsibility for this error and promise to offer you a satisfactory solution. Anyway, we sincerely apologize for this inconvenience has caused, we are always trying our best to get orders delivered on time but some things are just not within our control due to the shipping company. Thank you for your patience and understanding.
My lady friend said it was the most beautiful piece in her collection. She has a lot of way more expensive jewelry than this piece. I didn't tell her how much I got it for. Thanks JEULIA!
Gratefully,
Tim
I must admit, I was concerned about buying jewelry on the internet, especially for such a low price. However, I am exceptionally pleased. I bought these rings to wear as a guard. They add sparkle, and held up well.
I ordered a ring set from Jeulia.com on Black Friday this year. It showed up on time but when upon opening the ring since I didn't inspect it 100% ( it was a gift.) I was informed that it was missing three stones in the halo setting. I've emailed the company twice and called the 1-800 number once, I've gotten absolutely no answer on whether or not they will refund my money. Turns out because the jewelry tag was removed they will not issue a refund nor replace the ring. The ring left the box it came in once. This company is a scam, sending sub-par fake jewelry with promises of hand made quality. Highly disappointed
Hi, Nikita. We are truly saddened to have disappointed you, and apologize for overall inconvenience. I see that you have already contacted with our customer service on Dec, 7th regarding this inquiry and we have offered you the address to return, please kindly check your email box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon.
The exceptional after-sales service and support that I have received with regard to shipping updates has been nothing short of phenomenal. My online query regarding shipping was responded to within an hour, and thereafter all my emails have been responded to without delay. Action has been taken where necessary and constant feedback provided.
This provides a level of comfort in purchasing quality goods online, from a company on another continent. A great experience and I will not hesitate to make further purchases from Jeulia Jewelry.
I ordered a rose gold ring set and it was even more beautiful in person! It arrived quickly and I loved my free mermaid necklace gift with purchase. This will definitely not be my last time buying from Jeulia.
As a new client, this has been the most frustrating experience I've ever had. I ordered something from you. It's the wrong size. I have not been able to speak to someone about returning or exchanging. I managed to send an email. Although I mentioned in the email what the issue was, instead of offering a solution, the person just said they were very busy and ask me to contact them if I needed assistance. Hello! I told you you what I needed. Let's just say. I have not heard back from anyone despite responding to that same email. A zero is what you really deserve.
Hi Georgette, I’m so sorry about the way your issue was handled. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, so our colleagues may reply to you a bit late, but we won't neglect your requests and will try to give you the best possible service. Soon we will send you an email to solve your problem. Please kindly check your email-box. Hope this helps.
I bought a ring from them and it came right away, once the ring was removed from the Box I wore it to church on a Sunday morning I noticed while in church the stone was oversized and plastic looking. I didn't like it, I felt very silly wearing it I asked to return it and was told that they do not accept returns on any item worn. How is this possible? I wore it one time for 2 hours. I immediately put the ring back in the box after church. Ridiculous! Word of mouth means everything in today's world with all the social media out there. Where has our customer service gone? I definitely will be talking about this to all the world
Terrible. Terrible... Terrible!
Hi Vicky, thanks for taking time to share your experience. I’m really sorry our products fell short of your expectation. We are glad to help to make you satisfied if the ring tag is on. According to our 30-day return policy, return for refund is unable to be processed if the Jewelry Tag is removed. Please click the link https://www.jeulia.com/30-day-return-policy.html for more info about the return policy. As you are our valued customer, we still want to do everything possible to make sure you’re happy. We would like to help you exchange the item(s) for something else from our website. Any questions or help is needed, please feel free to contact us via service@jeulai.com. We are always at your service. Thanks.
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Carla. We are so sorry for any disappointment brought to you. We are endeavouring to improve our product competitiveness as well as the level of customer service.We are confident that we will make each customer satisfied with us in the future. If you have any problems, please feel free to contact us again and we will try our best to make you completely satisfied. Thanks.