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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I was charged for fast service and charge $20.00. I did not ask for that and believe you owe me a refund. There is another ring I want but if you are going to over charged I will never order or tell anyone able your company.
Bought a ring for my wife and she fell in love with it. Great quality and it just looks perfect. The ordering process was super easy and it was shipped out even quicker. Very affordable.
My everyday wedding and engagement ring are yellow gold. I don't wear white gold or silver very often but I wanted a set that looked like they were real diamonds and white gold that I could wear when I did want to wear white gold. This set by Jeulia fit the bill perfectly. It looks so real and beautiful for thousands of dollars less. Thank you
Easy, very nice quality, hope the wife likes it!
It is a Christmas Gift. I know she will love it, three piece design and all.
My ring showed up damaged. It wasn't in the slot for the ring when I opened it. The center ring had got caught on other ring and it put nicks in bottom of center ring and side of outer ring. Otherwise the inner ring has turned cloudy even with polishing and I have removed the ring before washing my hands. The ring is beautiful but it is very thick and causes my fingers to hurt.
It was more beautiful than it was in the pic. The cut, and size was right on and she just loved it. It was great d
Received my ring as a Christmas present from my husband and was so blown away. It was inscribed always and forever, which jeulia offers for free. I am so In love with my rose gold ring that i wear it instead of my engagement ring. The quality is the highest Ive seen from anyplace including jewellery stores. Everywhere I go I get compliments on my ring and I always pass on the stores name on. The ring is beautiful and rare.
Very lovely ring, lots of sparkle but does rub on the other figures. I would recommend this company as they are very organized and cooperative.
I have attempted to contact customer support to get instructions on returning the item. The item is way larger than I had anticipated. The link is non-existent it keeps telling me. I would very much appreciate being contacted on this. Thank you!
Deceptive advertizing, charged 20.00 for shipping, when ad said free shipping. When I emailed a request for explainion, was told it didnt applied.
Hi Rick - Thanks for your feedback and we are sorry for the trouble this may have caused. Please know that we offer three shipping methods for the USA: $20 for Expedited Shipping, $15.95 for Standard Shipping & Free Economy Shipping over $45. In order to make sure customers receive their items as quickly as possible, if there is no any request for the shipping method, the system will automatically regard the expedited shipping as default. After you placed the order, our system sent you the confirmation email that you also could check the shipping information, but I can see that we didn't receive any request to change the shipping method, so finally your order was shipped out via UPS expedited shipping and you have received it on 8th, Dec already. Nonetheless, as a token of goodwill we would like to offer you a 5% discount on a future order with us. Please feel free to call us if you wish to opt for the discount on your next order. We hope we were able to explain. Again, apologies for any inconvenience.
I bought two rings from this juelia.com and they messed up the engravement on BOTH rings. And then you want me to turn around and spend 80 more dollars to fox YOUR mistake. Piss poor.
Hi Katie - We would like to sincerely apologize for any inconvenience you may have faced with your order with us. Per our records, our system received your request to get your rings engraved with "My love and my lif" & "Forever and alwa". Please know that if the characters exceed the limit, our system won't let you type the rest letters, we do give the prompt under the tab for engravings, but you might not notice it. And we also sent you the confirmation email including the information of engravings, but we didn't receive any request to change it, we just produced the ring as your requirement, that's why you received the ring with incorrect engraving. Someone from our Customer Satisfaction Team will contact you soon and discuss this more, we are hoping that we can find a positive resolution to this issue.
Greetings from Baku, Azerbaijan. My happy day became even happier with engagement ring set from Jeulia! Beautiful rings, very good performance, nice packaging. Special thanks for the coupon code. I will definitely use it. Perfect service! Thanks!
Very nice ring. Not gaudy or cheap-looking. Fit is true to size. Has a great shine and sparkle from the stones. Will order again.
Great quality beautiful pieces at great prices. Have several rings from this collection and I love them all. Highly recommended!
Really nice quality and great value. Will buy more jewelry and will recommend to friends and family.
Beautiful I love the ring. Head turner the picture doesn't do any justice. And shipping was quick and no hassle.
The ring came in the time I expected, it was beautiful and looks amazing on my finger. LOVE this right.
I got mine on time and it is beautiful. Unfortunately, we ordered the wrong size so we had to return it. Here is when the problem started. I packaged it and mailed it back via priority. Then I sent them email to let them know it was on the way and they wanted the tracking number. Unfortunately, I lost the receipt so I couldn't provide them that information. They would not resend the correct ring until I provided that info. I had to go to the Post office with the exact time and amount of the transaction for them to find it. Once I got it and emailed Jeulia with it, the ring was shipped that day. So, if you need to return, save your tracking info and email them. Phone calls and chat are of no use, email is the only coorespondence they recognize.
If You have to return the item you bought, customer service is very hard to contact. I phoned them, I was on hold for five min. Then I was told to call back. Because all operators are busy. Merry
I will never buy another item from this establishment.
They want a photo of the item to show it has not been worn. I did not like the ring when I open the box, the tag is still on. When they contacted me they keep trying to convince me to exchange for another merchandise.
I want a refund. I have never experienced this difficulty with any business
Transaction.
Hi Lydia - We are so sorry about the way your issue was handled. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. Your helpful reviews are much appreciated, and your feedback will allow us to continually improve our services offered to all our customers. We know we need to do better and hope you will give us another chance to do business with you in future.
I was pleasantly surprised at the quality and workmanship of the ring I purchased. I also requested it to be engraved. Everything came out so Beautiful. Shipping was fast. Thank you Jeulia
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer - We are so sorry to hear that our product did fell short of your expectation. Our goal here is to make sure you have a great shopping experience, please don't worry, rest assured that someone from our Customer Satisfaction Team will contact you soon to try and resolve this issue. Please kindly check your email-box later. Thanks for your patience and understanding!