JEGS

I bought an engine and what started to be a fiasco finally turned into a better situation. I will admit that I was getting wary about the whole thing and then a couple of special support people stepped in and made things work. Nancy C and Bob G they made it work and got the answers I needed as well as a couple of credits I will be running my engine this week a lot so now I wait for my core deposit back. ATK is the one to take care of that. So as of now we are on good terms. Rev Rob

I purchased a really high end programmer for my vehicle they failed to tell me at the time Of purchase it was going to needed a software update befor I can use it as a program. I have no way to program it and they neglect on trying to help me out with it so now it's sitting on my front seat. Maybe one day I'll get it to work. Till then they lost a customer.

I did find two people in customer service that seem to care. This is the second order that they claimed had shipped, but hadn't. Beware of the words "in stock" or " ships today". Neither seems to apply for my last two orders.

I have ordered much from Jegs over the years and have been mostly happy with them. But lately they have really slipped in service. They show just about everything made in the car world but have a really hard actually having that part to ship. I have been getting an email saying the part is back ordered with no ETA on several of my recent orders. So I call or chat with someone with no ship date so I just cancel the order. I'm tired of dealing with them.

Only recieved three stars because of the fact that I paid for overnight shipping did not recieve it until 3 days later. I was told I could not recieve a refund for it because I changed my address. I was told this would be delayed anyways due to weather(which they told me after I paid the 48 dollars for overnight) so in short I paid 48 dollars for regular shipping with an address change thanks jegs. So I guess ask them how the weather is over there before you order parts

There was a problem with my order. Summit had the same problem and refunded. I thought this was going to be a hassle but when I called the money had al;ready been refunded.

I ordered the door lock buttons for my 4 door F150. I paid for 4 lock buttons in total but only got 2 about a week later. I called and explained that I ordered and paid for 4 of them and only got 2. I waited patiently for another 2 weeks and still did not get the door buttons for the other two doors in my truck. I called again and explained what happened and was told they would ship them out. Now 3 weeks after that second phone call I still have not gotten my door lock buttons. I am done being patient and decided to leave this review of my honest experience with Jegs. Never again will I order from them. The problem is now I can not find any vendor that has the same version of my door lock buttons. I will have to order all 4 door lock buttons again to get some that match.

Update: I did finally get the other half of my order and an apology with an explanation. After getting the apology and my door locks I decided to change my 1 star rating to a 3 star rating because sometimes things can happen in business. I do feel that they care and they did follow through and made sure I got what I paid for.

JEGS is a complete waste of time. Ordered multiple things for my car, some of which were correct. Mostly incorrect parts &/or junk out the box. Not to mention ordered. A new set of front tires. They bill and send me 3 sets. 2 of which I actually even receive. Then to top it off, I contact there joke of a customer service department to figure out what to do with the tires. Sit on hold for OVER 2 hours and yet to speak to someone. What a F*****g JOKE JEGS is. I will never waste my time at this S**t hole again

Two fuel pumps were defective and I had to pay for the shipping return and still they didn't issue a full refund. Can't get through on the phone

I have purchased $5,000 worth of equipment from them. But the warranty on everything. A holly fuel pump went bad within 2 weeks and when I called I sat on hold for three and a half hours. Then even though I bought the warranty to make it an extra year long, they won't send a new pump to me until they get the old one back. It's at $99 item they're going to throw it away anyway. This is bull$#*! and I'll never purchase another Penny from this worthless company.

Made a multiple item purchase. One item that was supposed to be in stock but ship from vender was now on back order. I tried calling but couldn't stay on hold for over 30min. While at work. Tried the chat bot but is was always "unavailable at this time" emails bounced back from their email links. Tried another customer contact email address but no response. Sent another email threatening a case with PayPal And that I shouldn't have to pay return shipping because I tried multiple ways of contacting them to no avail. "I had screenshots and emails as proof." I received no communication whatsoever from jegs I received a shipping label to return. Which I did promptly. They gave me a partial credit minus shipping. Thanks jegs.

Ordered a suspension kit back in February. Got shocks and lower control arms. Didn't receive upper control arms. Called at the end of March and was on hold for a hr and a half. Told me I would get them mid April. Didn't get them. Called and got put on hold for 3 hrs. Told I wasn't going to get them till September. I decided to send lower control arms and shocks back. Now let's see how long it takes to get my refund

I ordered tires shipping should have been free so i called 3 times just to get hung up on finally i was told on the fourth call that the shipping is the shipping for oversized which is fine but the website states something different very false advertisment and some of the worst customer service i can buy parts elsewhere where my business is appreciated and wanted

I ordered parts for my pickup, received partial order. I waited for weeks to receive the rest of my order, which never came, I tried calling Jegs several times, however with a waiting time that was absolutely ridiculous it took several attempts to get through. I finally decided to select the number on their recorded menu that says I wanted to place an order. What do you know, I got through told the guy I was still waiting for my part he told me it was backordered and would be another 5 weeks! I told him no I cannot wait any longer I need it now so please cancel and credit my card. He said I needed to talk to customer service switched me over to that and I then waited for three hours and 17 minutes on hold! Finally at 7:30 cst somebody answered. I told the woman I need her to credit my account because item was taking too long to get so I was cancelling it. Well she then told me I was going to have to wait until she sends an email to the vendor and if they are ok with cancelling she would then credit my account and this all could take several days. I will NEVER order from this crap company again! I do not have "proof of purchase" because I never got the part.

The worst company ever! Sent me the wrong item, there phone system us crap no one ever answers customer service is non existent! Please stay away from Jegs at all cost. They need to be ran out of business!

Placed order and then was later asked to pay an extra $396.06 USD due a glitch with THEIR system.

Jegs would not honour the original purchase agreement and despite 3 different people responding to emails made zero attempt to help besides paying the extra amount.

I will be telling anyone in ear shot to use Summit or any other competitor instead.

I ordered rust remover at a cheaper price compared to other vendors online, but had to wait two months to cancel it eventually, they were saying the manufacturer has limited stock and not answering their requests for ETA, liars! Found another company who supplied that item same week, directly from the manufacturer, said no issues with production there! Dont use that website, terrible customer service too, had to call them to hear the same thing that they are going to send me an update, and nothing!