JEGS

Ordered my part almost 2 months ago and still haven't received it. Cant get anyone to email me or answer my call. I've called the customer service line MULTIPLE times and have had to sit on the phone for hours just listening to their music. I just want someone to answer me back but apparently they can't handle that.

I ordered a transmission, gave them specific directions to leave inside my property by grass in front of car. They left it on the street supposedly 200 yards away from my home on a main road. I never received this $2000 transmission and they don't want to refund me

Placed a order on May 9th was order would ship in 2 to 3 weeks called on order June 1st and was told now order will not ship until mid July. But they dam sure took charged my credit card for the full amount. If you call jegs plan on waiting on the phone for at least 30 minutes before speaking to a live person. From now on I will take my business elsewhere

I ordered a set of tires and on the website, it said they would ship the next day. Later that day I received an email saying that the tires are on back order and would receive them for 6 weeks. I have been on hold awaiting customer service for over 1 hour, having to listen to the most obnoxious, annoying music. I tried chatting on their website and I'm number 28 in line. They must remove the link and contact info. For customer service link on the website, as they don't have any! Frustrated!

Item says ships in 24 hours I ordered on a Sunday and called jegs three times on Tuesday had still not been shipped. Was told I would receive a call back when the supplier was reached since jegs does not stock this item. I never received a call. After I had to call again I was told it ships within 24 hours only if ordered on a business day and before 5. This means if you order on a Friday after 5 your item won't ship until Tuesday the following week 4 days later. Poor customer service and very deceiving hopefully once product is received it will be worth the BS

I ordered corner lights for my Chevy pickup May 15th 2020 and have only received a Processing Email from them indicating my order will be ready for tracking in 24 hours. It's been almost a month and no confirmation on my package being sent to me. I have tried calling several times and no one answers. I feel like I have been ripped off by a company I could trust and with no more options I only ask Jegs.com to Email me and tell me if my lights are ever going to come.

We had ordered a air compressor from the website and when it had arrived it had a different CFM than what was posted on the website. We then tried to get an exchange and seeing if it was a mistake from the vendor was the hardest thing I'd ever done. It took jegs weeks to tell me that they don't have a 18.5 CFM air compressor and when we had gotten the refund they skipped out on giving us our shipping refund.

I have only ordered two items from Jegs and both orders were received as if the packages had been through an all out war! Luckily the first item only had paint chips and it was an act of God that no parts were missing or damaged! The second item came with the package also looking like it barely made it through a nuclear explosion! This item unfortunately has about 1/3 of the parts missing wich made the item useless! I am extremely disappointed and pissed off with Jegs!

Web shows items in stock to make you purchase, After purchasing you contact them and they tell you your orders is on back order and would receive in two months! Cancelled order will NEVER shop with them Again! Should have read reviews First! Put yourself out of Business!

The only thing Jegs does fast is take your money and never never never order anything not in stock, don't try to cancel a back order because you get pushed to the bottom of the pile and any b/o that has come in go to the next person in line and you have to wait again. Don't bother trying to phone anyone and i am pretty the people on the chat line are in live in India.
Summit may cost a bit more but at least they know a bit more about customer service. Rock auto is awesome for the basic stuff.

Placed an order, 1st order for them, I got 4 out of 6 pieces, I called customer service. They was to send an return label. Did not get it 5 days, called again. They said it was send Monday. Post mark was Wednesday. I asked for product to be shipped, and pick up incorrect order. Got it in 2 days, but fed x wasn't told to pick up order. Now late, incorrect, 3 calls 37 to 49 mins. On hold to he ( I Sorry) their packages are badly protected, no packing.

Had a part on backorder, because JEGS like to sell parts they don't actually have in stock. Then they got my address wrong (I'm in Germany) even though I spelled it out for them multiple times. I sent 4 emails over the course of 3 months and called twice, trying to get this straightened out to make sure I'll actually get my part when they ship it. Never heard back from them and have no idea where my order is going to end up. Order tracking is still showing the wrong address.

UPDATE 01-12-2023: After I posted my review, JEGS contacted me via the review portal and asked me to send an email to a specific email address they gave me. I sent them an email and explained the situation, and never got a response. These guys fail on literally every level of customer service!

Ordered some items that were needed asap and even told them I was willing to pay extra for two day shipping. She assured me, after I gave her my address that the extra shipping fee was not necessary as it would get to me in time. She lied. When I called back to find out why I was lied to about the shipping, especially since I was willing to pay the extra money, I was left on hold by a not very bright woman named Susan. Will not buy anything from them again.

I purchased a side pipe exhaust kit to go on my Corvette. They sent me a used part. I returned it and learned they have an "inspection" of all returns to make sure they are not damaged and contain all parts. Well the replacement I was sent was also a used part. With stretched in the paint and heat damage just like the first one. I returned it and finally got my money back after a 6 week battle with customer service. Apparently the inspection part was not that thoroughly done as I go two used parts in a row. If I could give a zero star rating I would.

I've had pretty good experiences with these guys. Ordered several different items on several occasions, most of the time the stuff arrives in 2 days, sometimes back ordered or you get a holiday thrown in there and its over a week, it all depends. Called them for a question and you get courteous, knowledgeable people right her in America.
I have several items to send back (all my fault) and this will be the real test, even though I have to pay for shipping almost all my items I buy over the 100 free shipping limit anyway, so no big deal.
I have no reasons not to buy from Jegs.