JEGS

Shows items are in stock. Within day to weeks items back order or unavailable. But don't cancel because your place will be lost. Just bs!

This company sucks $#*! their customer service line is a joke spend 8000. 00 on a motor and 1 month later after finding a problem with the motor they want you to jump through all the hoops instead of handling their business, a bunch of scam pieces of $#*!, do yourself a favor and go to Summit racing where you get real customer service

Purchased an item, 8 days later they sent an email and said it was back ordered, two days before that they said it would ship next day. Cancelled the order, they told me they would refund me after they notified the manufacturer that I cancelled. This was not a special order item! I thought I was dealing with Jegs not some unnamed manufacturer. So they are basically holding customers money for days then notify it's unavailable then take days to refund.

I bought a Griffin dual electric fan radiator for 1000.00 along with a lot of other parts for my 72 Chevelle. When I opened the box for the radiator, 90 days later, I found that it was the wrong part. Even though it was still brand new in the box they would not take it back. I even asked if they would give me a break on the transmission cooler that I would need as they sent me the radiator for a manual transmission vs the automatic with an internal cooler like I ordered.

Had it with these thieves. Over charged me and never got the parts. They have a new scam going with discontinued parts. They get your money and say it is on back order when the back order date comes up good luck getting a hold of customer service. Half an hour wait time if they answer and if they do they'll pretend to have a bad connection and hang up.

Website will not let me proceed with the return no matter how many attempts. Customer service is a place on hold with little progress. Always long wait time before they answer and when do answer long hold time with no results. Just hold on please. Save you time and money. Even the website is in correct on the proper fit

I ordered a trailer hitch and it was shipped via Fed Ex. According to Fed Ex it was on the truck and going to be delivered every day for a week. Can't get any help from anyone. If Jegs uses Fed Ex and they suck this bad, then apparently Jegs isn't concerned about customer satisfaction. I won't buy from them again.

I would give 0 stars if i could. Ordered two drag radials and fedex lost my package, tried working something with jegs but basically told to $#*! off and that im out 680 dollars. Wouldnt recommend buying something you need from them.

Ordered parts from Jegs over a month ago. Everything was in stock ready to ship and after calling in 5x to customer service talking to numerous managers including Chris Hannah, I'm being told my parts were sold from under me due to a processing error on their part and now backordered with no eta. I noticed they have also now fraudulently edited my order date to show that my order was placed only 5 days ago. Sketchy. They will take your money with ease, good luck getting and service or answers after that! Terrible company as you can tell from other reviews, will never spend another dime with them!

Ordered a Dorman sway bar 5/30. "Processed" 6/1, then silence. Called. "Experiencing higher than normal call volume" required 40 minute call. Finally "shipped" 6/9. Tracking # never showed FedEx even receiving the package. Another phone call + email 6/15. "Problem with order." Refunded $12.70 shipping. Again "processed" 6/17.6/18, the product is now own back order until at least 6/25.6/22 I emailed to cancel order. 6/23 canceled order and received confirmation of cancelation. 6/30 still no refund. 7/1 received email that product has shipped. Unbelievable. FedEx attempted delivery 7/3 and called 7/5 to retrieve the package. FedEx found package and tracking confirms JEGS received it 7/7. It is 7/10 and JEGS still owes me $91.12. Once and done.

(Update: as of 7/12/21, I received the balance of the reimbursement)

Once this company has your email address it is impossible to unsubscribe to the constant harassment via email. Not even contacting them directly will stop this. I wished I would have never purchased anything from them. The products are average quality.

I purchased 2 griffin radiators within 2 month period, I ended up not needing them. (My mechanic was able to fix my original one in the car) Sent the two radiators back full refund including the refund for the insurance I also purchased for them, now I'm out 419.00. One radiator cost me 1100.00 the other 800.00, I bought two not knowing exactly which one would have fit, its a 71 firebird. Apparently they charge restocking fee, which is OK but they do not give a refund on the tax I paid if they have to charge a restocking fee. I called them, tried to at least work something out, I wasn't being rude, just trying to understand what the hell? No budging on their part. Out of all the restocking fee's, no refund on taxes I'm exactly out 419.32. I'm just stating the the facts. Think twice before ordering anything from this company, there are a lot more companies to choose from that don't have this stupid policy. Hope my experience helps someone else.