JEGS Questions & Answers

Let me count the ways Because they dont send the ordered part mine was wrong my neighbor in our tract order was wrong - the shipment here to lake havasu were more than a week late - most likely because tythe phoenix hub didnt have a truck going this way. Well too bad..

I actually didn't have any issues with getting a representative on the phone either time I called them. It was the 1 hour+ wait time on hold that was extremely aggravating for the exchange. The 2nd time I called, I was helped very quickly, and the 2nd representative was way more professional and polite, compared to the man and woman I dealt with on the first call... please hold... please hold... please hold...

They don't understand the products they sell. Parts they recommended with won't work at all, could possibly work, or might destroy your engine. They won't take responsibility if something goes wrong.

Yes Cancel had same experience order wouldn't arrive for Two months

Good luck asking for an "expert" from JEGs. Also enjoy the "Help is right around the corner" message repeating itself while you wait on "hold". Almost like their phone system doesn't go anywhere when you ask for customer service.