I purchased shoes at September 7.2020, was patiently waiting for 23 days, my order never arrived, I thought this store is located in the USA but I find out with tracking number it is located all the way in China, my order sits in China for 23 days without progress. I have made a call to costumer service witch suppose to respond 24 hours... there is also no answer, I received auto Text message, they line is busy. I'm about to call to my bank and report this scam bugs.
I ordered shoes which took literally forever. They must have been made upon my purchase and then shipped the slowest way from China to Florida. When I received the shoes, supposedly they were "orthopedic" shoes, I received a low quality (super cheap and nothing about orthopedic) non fitting shoe. I tried to return the shoes and I am getting NOWHERE. Their response is terrible and they make it impossible to return items. Awful experience.
Save your money and go somewhere where you can try shoes, or use Amazon where you can return items easily.
I placed an order over 5 weeks ago and am still awaiting my merchandise. Tracking shows it was picked up in Hawthorne, CA and has sat there for weeks. I sent 2 emails inquiring about this, but was told to contact postal services because they don't have any information about it. I was essentially told they have no idea when I will receive my order, but they assured me it was shipped. Hopefully I will get it one day... I would rather pay more for shipping and get my order in a reasonable amount of time.
Just recently ordered a pair of Sandals from janes closet. After weeks of no noticed other then my notice of balance withdraw. I haven't received my conformation number or tracking. So after reading there reviews. WOW! Was i surprised on all the bad reviews and from were i was standing with my situation it is true. After weeks of sending off my first email to ask them about my tracking they never responded. So i text them back told them that i seen there reviews and pretty disappointed and concern about my order. Well got my sandals very disappointed on the quality. They were right plastics bulk bag delivery. Ill never take the chance with ordering for janes closet again. Buyer beware!
I ordered two items that were below par at best. Requested a return label so I can get a credit and they sent me an email saying they don't do that. That is expensive to return things so they gave me a 30% discount on my next order. I don't think that's fair all the other companies give you an easy return label that no expense to the consumer. I would not suggest using this company whatsoever for any item.
Weeks if not months to receive order but they charge your card as soon as you place order.
No way to contact them with reasonable expectation they will reply. Ridiculous refund/return policy. And it has a deadline but they must approve return first but you do not get approval... Just don't buy from this scammer!
If you order from this company, please know that they are in Shanghai, China. There is no phone number and they will NOT return any message or respond to a return request. They are the worst company ever. Their sizing chart is way off the mark! Stay away.
Long wait not worth it! Shoes are worth $3 at the most - especially since they were targeting people that needed orthopedic support. They are sorta-kinda cute, but not what I was looking for. Needed SUPPORT for my aching FEET - these aren't the ones! Will be looking to return and refund immediately. Plus it took almost 2 months to arrive -?!?
Their response to shoes that were too small for a size 8...
We do accept return to our warehouse address below regardless of any reason, as long as the return fee is at your own expense:
However, the charge would be high due to geographical distance, so the returning option is not our first recommendation. As much as I want to keep you as our loyal customer, I will try convince our billing department to provide you with a 30% DISCOUNT on your next order for a new size that fits. If you are not sure about your foot size, we can give you further support to decide what size is perfect for you. I trust that this deal is way much better than losing extremely high return shipping fees for an exchange, isn't it?
These shoes are a piece of crap. Short for their size, too wide, crushed from shipping in a bag without a box. They are called orthopedic but there is no support. They are poorly made and look cheap. I never write reviews but this company is a joke! Wish I had checked the reviews. I will just throw them away. Company won't take them back.
Shoes I bought took forever to arrive, and once they did were nothing like the phots. No arch support as indicated and they fell apart the first time I wore them, in my house the very first hour. Will always check reviews first from now on. I feel I have been a victim of bait and switch
I have never heard of anyone who could go buy a pair of shoes based on size and always have them fit. However, this place will not return or exchange. After waiting nearly a month for a message to be returned, the Said it's their policy to only exchange/return for faulty items or mistakes made on their end. Good luck if you choose to use them! I will never use them again.
I purchased two pairs of shoes. They do not fit and I wish to return them. I have sent two emails to the address they list for returns and have heard nothing. Their return policy says 10 days and I know they are going to wait until the time limit has expired. No phone number and no other contact information. This company seems to be a scam. There is no receipt for a photo for proof of purchase, so I can only send a photo of the label on the package they came in and it doesn't even say Janecloset.
Do not order the "plus size" front cross bra. It has little to no lift. That would be okay for wearing around the house if they were comfortable. They are not. The straps dig into the shoulders like any other bra. Do not get this bras if you are over a size b cup or the age of 40. Does not work.
It took weeks to get my bras. I had asked for a refund before they even showed up but was denied. Well they showed up and they offer no support, the cheapest piece of material I have ever seen. Now I am requesting a refund and no answer. I email them 5 times a day. Do not buy anything from this company.
I ordered shoes in May 2020 and contacted them to ask for them after weeks waiting. Initially they responded but then just completely ignored me. I had to get my money through my bank. Horrible service, never shop from them.
Besides shipping taking almost 3 months. Customer service is terrible. Tried to cancel the order because it took so long to get. They said I couldn't cancel. It took about 2 months to even get an email reply. So then I wanted to return for a refund. I emailed again. The responses seemed quicker until... they totally started to ignore me. I followed all instructions for starting a return. Then complete silence from them. The product is cheap and smelled of chemicals. I wasted 75.00. Might as well flushed it down the toilet. Absolutely the worst customer service I've ever experienced! Terrible products. I totally regret this purchase. Needless to say I never got to return the products and no refund. DON'T BUY FROM THIS COMPANY! I wish i could leave no stars or at least thumbs down this rating. 5 thumbs down for sure. So much for 100% money back... lies!
I really wish I had seen this site before ordering. It's been 3 weeks and I never received a confirmation of my order even though my bank account was instantly charged. No one answers their phones and without a confirmation number they won't respond to emails. It's a complete scam
These are the worst shoes! They are suppose to be orthopedic and they are so flat and flimsy. I have feet problems and cannot wear these. They arrived in bags, not even a box. Not at all what it was described as. This is garbage! DO NOT BUY from these people! GARBAGE!
Ordered sandals on 7/24/2020, which they charged my card the same day, that were supposed to be here in 7-14 days. No show and no response to my email follow up. Received them yesterday, now that summer is basically over. And they are not even close to what the picture was on line. Unfortunately, their return policy is not what they say, read the fine print...
Overview
Jane Closet has a rating of 1.1 stars from 260 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jane Closet most frequently mention customer service, orthopedic shoes and return policy. Jane Closet ranks 1966th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members