Jane Closet

In the midst of our isolation order, I desperately needed shoes. I did an online search for some inexpensive shoes I could work in outdoors. Among products from well-known chains, an offer popped up from jane closet that was amazingly inexpensive -- for three pairs of really cute shoes for less than the cost of one at the other outlets. Of course, I took the fact that the legit chains were on the same search result to indicate that I would have no reason to question this company.

Long, long story short. I looked at prior reviews after I placed my order and began to be antsy about it. So I sent them an email asking that my order be cancelled. I received a reply saying that it could not be cancelled because the order had already been shipped. After a few days without having received a tracking number, I asked my credit card company to check into this. I also emailed jane closet demanding a tracking number or further action would be taken.

A few days later, I received a tracking number. It was one of those that the shipping company gets before they have actually placed the package with the shipper. I checked the "progress" for several days and saw that it had not actually been received by USPS. So I let jane closet know that I was on to their deceptive practice that was meant to stall any further action.

Well, something I did or said must have had some effect, because, after an email from jane closet telling me that they had been practicing safe packing/shipping methods for health reasons, my shoes were on their way. I did receive them -- after a month or so -- and they are very nice. But it was not worth the trouble. Jane closet is "an international company" -- I have learned not to purchase from those companies, because they are the ones that give you trouble. Good prices; bad, bad customer service!

Do your search of reviews before you place an order. That will save you lots of headaches, especially with regard to jane closet!

Total ripp off! Let me first say that I check sites before ordering so that I am not ordering items from China and the address listed is an LA address, which is just a front for their admin person in the US. I ordered 2 pairs of the AZZY shoes. A month later, I received 2 different sizes, neither of which were my size. They claimed on website that these were orthopedic shoes and they had no support or special insole. When I contacted for return they required me to take a photo of my foot next to the shoe and tape measure. When they finally got back to me they said, they would only return if they sent the wrong size and claimed only 1 was not correct and I could ship them back to: 84/41 Thai Ha Street, Group 7B Trung Liet, Quan Dong Da, Hanoi - Zipcode: *******. They wrote: "However, the charge would be high due to geographical distance, so the returning option is not our first recommendation. Then one solution is that I will try to convince our billing department to offer a 30% refund on the value of the pair in size 38 right back to your account, to help make up for not being able to fulfill your return request. You can keep the product and don't need to send it back to us. I trust that this deal is way much better than losing extremely high return shipping fees, isn't it?"
WHAT A SCAM.

I have read several reviews and they all had the same problem I had. Ordered on line, didn't get delivery for 5 weeks, they didn't send tracking info until well after 3 weeks which is when I found out they were coming from China. If I would have known that before I ordered, I wouldn't have ordered. When I finally got them they came in a black plastic bag that had a slit on the end. It was a wonder they didn't fall out of the bag. They address the sent it to was wrong(I did email them right away and tried to correct the address, but it never got corrected). Luckily the post office was able to get it to me.

I ordered two pair of shoes. On was way too tight and the other was way to loose. They ask me to send me pictures of the shoes I ordered and a picture of my bare feet with my foot on a yard stick. I did so. They sent me three emails asking me for the same information. I asked for a refund to the credit card I used to order the shoes.
After a couple of tries at that I tried calling them on the phone number that is on the website. I tired three times and the phone just rang off the hook. No voice mail to leave a message. I did write them and stated I thought most companies had voice mails for people to leave a message, I thought this was a very strange practice for a business to not have.

I did just call me bank and lodged a complaint and they said stop trying to communicating with them and they would take care of the rest.

This was very frustrating for me and I hope people will google Jane Closet and read the reviews before ordering from this company. I should have done this before I ordered from them, but now I have learned my lesson.

Buyer beware!

Cheryl Parr

Beware of this company. Like many of the Chinese online boutique companies what you see on the website and what you get are two totally different things. Any positive, glowing reviews for this company and their products are planted reviews. As others state, this company is the worst. The Azzy orthopedic shoes I ordered are a total joke! They have zero orthopedic features and are basically flat sole moccasins with no arch supports, and they are cheaply made. I went round and round and round with Jane Closet to return them and they kept stalling me and having me provide more information with each return request. Totally frustrated, I went to my credit card company and initiated a charge back for fraudulent advertising of the product and WON! My money was finally refunded by the credit card company. I suggest EVERYONE that is unhappy with the bait and switch that Jane Closet practices to go to their credit card company for help. As an owner of a small business I know that there is a steep fee for chargebacks and for a low cost item it is best to refund the money. If they deny the 1st chargeback request you can initiate another and they will receive another chargeback fee. LET'S NOT LET THESE FRAUDULENT ONLINE BOUTIQUES KEEP RIPPING US OFF!