I received the product over a month after ordering, the very same day the shoes arrived I knew they were not a quality shoe certainly not Orthopedic and contacted adminjanecloset.com it took a while for reply, then was told to send photo, I thought they meant the shoes! However when I got the reply, I was sent the photo of someone else's foot, with a drawing of the foot and the shoe beside It along with a tape measure of the length of shoe and foot, an example of what I was supposed to send. I seriously wondered if this was some kind of a joke! They did offer me 30% off any other product I purchased! Are you kidding me! Never, in a million years would I buy or recommend this company. They shouldn't be allowed to advertise.