Jane Closet

This company is fraudulent and scamming many! There shoes are awful and are not orthopedic! My shoes took months to get to my home, then when they arrived they were the wrong size, the soles weren't even in the shoes correctly and they are cheap plastic arriving in plastic bags! To top is off, Rosie and all the others are nothing but scammers and provided 0 customer service! What is even worse is they questioned me about the awful product they sent, sent me a horrid picture of jacked up feet and told me I needed to measure my own feet so they could verify they sent me the wrong size! They will not give you your money back, do returns and I wish there were 0 stars! I have never been this unhappy with a product, scammers!

I placed my order in June 2nd, I looked at them in Instagram and they looked cute. I wanted orthopedic shoes, since I broke my foot in January. I was very anxious to get the shoes, but it took one month and a half, it was no way to track the shipment, no body responded to my emails and phone calls. Finally in July 12th, the shoes arrived. Oh my Lord, the are not orthopedic, they quality is poor, the don't fit, I could buy better shoes for less price.

Now I want to return them, but there is no way that someone answer the phone or reply my emails.

Lesson learned, I need to check the reviews first. This company sucks.

I wished I have checked review about this website first before I paid for my shoes. This company is a scam with possible fake review on their website. The shoes took 22 days to arrive. They are not premium orthopedic shoes at all with no arch support and the sole of the shoes falls out. I asked for return or refund. Email message takes 2 weeks for reply and they cite their policy for no refund or return. JUST DO NOT BUY FROM JANE CLOSET.

If I could give a zero, I would. Believe these other reviews-they are accurate. Poor quality-no returns. Cannot contact seller. Same cheap plastic, ill-made shoes shipped in a bag. DO NOT BUY.

I wishhhhhh I would have read the reviews first before ordering from this company. The address indicates that they are out of California, but after closely researching, it says that they drop ship from other countries like China. Had I known this I would have not ordered, because I've found that orders take longer to arrive and merchandise are poorly made. I ordered a pair of shoes on August 20,2020 and my payment was immediately debited from my card; however, almost a month later... no shoes. I've sent emails and haven't gotten any response; I've called, and of course, the phone just rings. I"m soooo glad I only ordered one pair of shoes so I will not be out of that much money, but you can bet your bottom dollar that I will NEVER order from them again.
-Kimberly Nichelle, Atlanta, GA

I placed an order for some reasonably priced comfortable sneakers from this company. The shoes finally arrived about 6 weeks after placing the order and appeared like the picture, but were two sizes too large. I ordered a ten and received a size 43 which is something like a 12. They literally fell off of my feet. I contacted them immediately and following their return instructions took and sent photos. I then waited before receiving a response. The correspondence was polite but took place over a two month period and resulted in an apology with no resolution other than to offer me a discount on another purchase of the correct size. Their explanation was that their offices are in Hanoi and the postage would be too much to warrant the return. Although not surprised based on the time frame for delivery, the actual merchandise, and explanation, I was misled by their website which states that their based in California and had a 100% satisfaction guarantee. I write this only to warn others before purchasing from this disreputable company.

Ordered shoes on May 19th. Got the shoes but they were too small. Today is July 20th. I have received emails from three different people all asking for the same information I have already sent. I have requested a refund - no word on that yet. And I have contacted my credit card company to help in obtaining the refund. A "normal" company would be johnny-on-the-spot with an exchange but not these folks. They also have a habit of shuffling you from one "customer service" person to another so no one ever has the full story and you are left explaining the same thing over and over. This company is not worthy of your business, your time or your money. This has been my experience - still an on going battle. I am definitely NOT nor have I ever been ssociated with Jane Closet (If I were I'd probably slit my wrists). They sure wouldn't pay me to write this review!

I placed an order on July 7,2020 and realized when I got the order confirmation that I had marked the wrong size. I immediately emailed customer service since the site said there was no one answering phones right now due to Covid 19 to ask them to please change the size on the order. I emailed them also on July 8 and 9 but got no response. I got an email on July 13 saying that my order had been shipped. Today (July 16), I received an email saying that my order had already shipped and could not be changed. WOW, just wow. Apparently they couldn't be bothered to read my emails from July 7,8, and 9 until July 16. Now I have to try to deal with a return which I have a feeling is probably not going to be worth the hassle. I am going to try disputing the charge on my debit card.

I ordered 4 pair of shoes on June 5,2020, and spent over $100. Today is July 6,2020, and I still have not received them. When I check on my order status, it reads that the shipping information has been received--that's it. I've contacted Jane Closet several times. I emailed them June 8 to ask when I could expect the shoes to ship as I was planning on travelling. They responded to that email OVER two weeks later on June 25: "We are very sorry that our call center is being under reconstruction, so we're unable to give you immediate responses. I am checking with our shipping agency for more details about your order. Please understand that there are lots of queries so this will take time. Thank you for your patience! Your cooperation will be highly appreciated. If you have any questions or concerns, feel free to contact us via email." I don't mind being patient, and I'm more than willing to be cooperative and kind; however, this is no way to run a business. I have not heard from them since, so I sent another email today requesting a refund. Businesses cannot operate with this little communication and lack of response to their customers if they want to stay in business. Absolutely ridiculous. Who knows if I'll ever hear from them again?!