Jane Closet

Please Beware of a rip-off Chinese company. Very poor customer service, as this company is actually in China not California as they portray themselves to be located. I finally received my shoes after 7 weeks and they smelled so toxic from whatever chemicals they used to make them that I had to put them back into the bag (yes, they shipped them in a bag) they came in and put them outside. They are unusable, not fit to wear. When I reached out to the company they told me they would not give me my money back, that there was nothing wrong with the shoes. This is a warning to the next person who is thinking of purchasing from Jane's Closet.

I ordered a bra from this company after seeing a photo of it pop up on my cell phone. It looked really comfortable, and it showed that it had a front closure, which because of my size I thought would be really practical. The design of this bra is ridiculous. You have to pull it over your head, and the front closure is completely superfluous. It serves absolutely no purpose. Too late, when I read the return policy, the company will not accept returns of nearly all, if not all, of its line of bras. $32 down the drain and lesson learned.

Horrible sandals! Cheaply made. Feels like disposable sandals. The customer service is horrible. And they blame the system or "COVID" they took over 2 months to ship them. But took the money the next day the order was placed. Once i finally received this garbage "in a freaking bag!" Not even a box. I saw that it was all trash. The stitching is off the fake leather is not placed right. And their site states genuine leather. ITS NOT! DO NOT BUY! They will not return your money. They are thieves. If I could give them NO stars I would. They don't even want to refund the money either for this garbage. They are horrible. And bad customer service and experience. Save the head ache with these thieves! All 4 pairs trash!

Make sure you read the return policy in full. It starts out well, stating their commitment to 100% customer satisfaction. Way down at the bottom, there is a list of conditions for which a refund may be considered. Note the absence of return because shoes don't fit, or they are uncomfortable, or you simply don't like them. They will refund for defective product, or will exchange for size, not sure if you can exchange for a different style. So if you order from this site, be prepared to be stuck if product doesn't fit. How can a business sell "orthopedic" shoes, with a size chart do you can convert European sizing to USA size, and expect shoes will fit everyone? There is no way their policy will help them reach their stated customer satisfaction goal. This unsatisfied customer is donating shoes bought to a local shelter.

I saw these cute shoes advertised on my home page. I ordered 2 pair of the same size (1 blue pair and 1 green pair). When they arrived over a month later, one pair was smaller than the other even though they were marked the same size. After several emails requesting a return, I found out that they were based in China. They told me to keep the shoes and offered me 30% back for the pair that THEY sent the wrong size of. I have sent a rebuttal requesting the full amount twice so far, but my emails have not been answered and I have not received any refund.

I purchased "orthopedic" shoes from Jane Closet using the sizing chart on their web site. First, the shoes have no arch support and are not orthopedic. Second, they were huge on me. I contacted them to request a return authorization and refund; the request had to include a picture of the shoes. After 7-10 days they responded that I needed to provide a picture of my foot with a tape measure to prove that I had ordered the right size. I did that and waited another 7-10 days before they said that I had to return the shoes to Hanoi(!) and pay for the postage, even though the company is based in Fullerton, CA. They suggested that since that would be too expensive, they would give me a 30% discount on my next order - as if I would ever order from them again.

First, you buy items and you get no proof of a receipt, the order number is useless unless you download an app that no one else uses so you have no idea how long it will take to get your purchase. Mine took 6 weeks! And your contact with them is an email address that takes several days to be responded to. Once you get your order and you realize that (1) an item is missing and (2) the quality of what you received is not as expected. There's no order form included, no way of knowing their return policy. The obscure email address no longer responds to your emails. Stay away from this company - just not worth the hassle.

It took almost 3 months fr my shoes to arrive, and when they did it was the wrong size. I honestly did not think anything of the mistake it was literally a size off but still the wrong size and not my fault... and I still have them almost a month later because no one has replied to my 30+ emails, and post on the return and delivery area, as well as text that were ultimately sent to me stating post in the text... I did 11 times and nothing. No forwarding address of confirmation to send them. They are really nice shoes but pointless for me. I actually had planned on purchasing 3 more pair. And not happy I bought two. But live nad LEARN and BUYER BEWARE! I am out almost $60 and disappointed

Sandels were made of weak fabric and reeked of cheap glue smell- customer service was a joke - they obviously know they are ripping people off. So sad! Do not order from this company!

I ordered from this company and emailed them multiple times about the status if my order - they never responded. Myorder arrived and was too small - now I cannot get them to initiate an exchange. Total rip off! Don't throw your money away.

Sadly, did not read reviews before purchasing. Ordered two pairs of "orthopaedic" shoes, advertised as good arch support, etc. Arrived about 5 weeks after ordering, no receipts, no return info, were cheap with no arch support, no padded insoles, were too narrow. After several emails, they finally got back, said take pictures and they would send me another size. When I said I did not want another size and just wanted a refund, they said the best they could do is give me a 20%discount for my NEXT order. Also, their web site says"ZERO risk in buying something and trying it out"

I beg you, save your money and sanity and do not order from this company! I spent over $120 on 4 pairs of "orthopedic" shoes after recovering from extensive ankle surgery. They looked so cute!
Each one was different in length, though I ordered all same size! The size was labeled with a sticker on back of shoe? They could have been ( and were!) all different sizes! And no arch support! Cheap, cheap! Orthopedic? Absurd!
Yes, they returned my email and said I could get a refund if I shipped them back to 4th Floor, 72 Tran Quoc Toan Street, Tran Hung Dao Ward, in Hanoi! ( they were mailed from CA!). The cost was almost mire than they charged me for the dam shoes, that ended up in the trash!
Not sure why they are allowed to stay in business!

The Business Return Policy For this Company is Outrageous!
Before you think about ordering any Product read their ridiculous reasons for returning an item! They are not worth the time and trouble! Product was cheaply made, I ordered 2 Pair of: What was advertised as Orthopedic shoes! Couldn't be further from the truth, the fit was not right, I would have to use an insert for arch support! They may look good in ad but, that is all. They will not issue a refund although it does have on their site a refund policy saying a safe full refund if using well known Credit Cards?
Feel free to answer if you know how to get the refund!
Totally dissatisfied customer!
Denise

I started placing an order for three pairs. Concern #1 where do I access my discount. OK it's free shipping. I'll let the discount go. Concern #2 at checkout "where is the PayPal option?" Then I decide to check janecloset.com online. THANK ALL OF YOU who took the time to alert other unsuspecting customers. The one or two who received the items and had no problems, if that is true, you may not want to try your luck with this site ever again.