Jane ClosetReviews 260

I have not been able to return an item I wasn't satisfied with. They don't answer my emails. Been trying to reach them since I received the item.

Not worthy of a rating. Very cheap product with a no return policy. SCAM
Looks like a good shoe online but comes in a very cheap sealed plastic bag and
The shoe is made of cheap material.

Sandels were made of weak fabric and reeked of cheap glue smell- customer service was a joke - they obviously know they are ripping people off. So sad! Do not order from this company!

From what I can see, the company is based in California, but their items are shipped from overseas. The items look as if I bought them off of Wish. One shoe was bigger than the other and not made of great quality at all. I tried contacting them after two months of order and I got a response saying their call center was under reconstruction (this was in Oct 0f 2020) and that coronavirus had delayed shipping. Okay, that was a thing at that time so I let it go. It took a couple of more months before I actually received my packaged.

The shoes were not in a box and were just stuffed into a white packaging envelope. The shoes were damaged and one was even crushed. They did not fit right, one was bigger than the other, and the 'orthopedic' sole was laughable and instead felt like the inside was made out of cardboard.

I tried contacting the company, both calling (no answers ever) and emailing (they never bothered to respond). So I finally reported them to the BBB who also had no luck. Here is what the BBB just sent me:

In regards to your correspondence concerning Jane Closet, your position was communicated to the company. We regret to inform you that BBB was unsuccessful in obtaining a response from the company.

When a business does not respond to a dispute, its report with BBB is updated to reflect an unanswered dispute which has an adverse affect on its BBB rating. If the company has contacted you, please let us know so that our files may be updated. If not, we regret that BBB can be of no further assistance.

We appreciate you taking the time to contact BBB and report your experience. Please be assured that your complaint will remain in BBB's file for this company for three years, and may be referred to if a pattern of similar practices emerges.

Ana Amador
Your Better Business Bureau

Don't buy from this company if you are looking for quality products. I should have known better..

Ordered shoes and after a few months requested money back since they hsd not sent them. Do not deal with these crooks. Never got shoes nor a refund.

I would rate them a ZERO if that rating were available! Non-existent customer service and absolutely inferior product. Cheap Chinese crap! The site leads you to believe the product(s) are located in the continental US, but the order, which took forever to be placed and subsequently receive, came from SHANGHAI, CHINA! ABSOLUTE CRAP!
Do yourself a favor and stay away from these scammer RIPOFF artists!

Unfortunately my encounters from start to finish have been unbelievably poor in dealing with this so called company. I have been put off by them at least 6 times in dealing with one purchase and the problem is not resolved. There is usually a month before they responded with my request for a full refund and then required me to trace my foot and put the shoe from them next to it and then their Production Department will decide on refund, which they denied after another month delay.
The shoe was not at all what they claimed it to be (orthopedic walking shoe) and it was way to big and made so cheaply it was hard to believe.
In my opinion this company is fraudulent and dishonest... PLEASE do not purchase from them!

Purchased shoes from them and when they arrived they were junk. They were supposed to be orthopedic shoes. Arrived and were plastic with no insoles. Contacted them and they was told they would review the request. Came back with they would not take them back and they were the correct size. Said that wasn't the issue and explained again and wanted my money refunded. Never got back to me.

I put an order for the crisscross bras that fasten in the front. The advertisement looks really good and that they would give you good support. They were really cheap and they gave you no support. I didn't get the order for two months.And then when I went to return them they are giving me a big hassle. They don't give you company contact information, no invoice in the package and no instructions on how to return. This is not a good company!

I ordered 2 pairs of shoes for Jane Closet. They took forever to arrive and then I couldn't believe the quality. They felt like they were made of cardboard - very cheap quality. Their sizes are not true. I contacted them to ask the correct return address and was told their return policy is only available for 2 weeks. Since it took that long to respond to me, I was told my return was not authorized. I am very upset and feel that this a scam. My advice is to stay away from this company.

I purchased 2 pairs of 'Orthotic' shoes, but when I got them they were cheap, mostly plastic shoes with absolutely no arch support, so they were NOT as advertised. I contacted the company and asked where to return them, sent them a picture in the original packaging, but no sooner than two weeks later they replied and refused to give me an address where to send them back. This was repeated two times, and to this day cannot get an address where to return them. This is a Chinese company and is a complete scam. BEWARE!

I ordered the so called "seamless lift bra with front cross side buckle". When in 3 months it still had not arrived I emailed a notice to CANCEL the order. They sent it anyway claiming it had been sent long before but the worst part is... that bra wouldn't fit a 12 year old! My bad for dealing with a company in "CA" because that is usually just a mailing address for overseas SCAMMERS like JaneCloset. Anyone from this country would know to spell it JANE'SCLOSET! I cancelled the charges but they responded with a book of paperwork. I'm ill and just going to let them have their way. Not worth my pain right now and it all comes back to bite in the end anyway.