Jafrum

Ive been a long time customer of Jafrum, and I have seen this company go down the tubes in customer service. Three times now I have returned an item, at my expense, which is their return policy, meaning you pay return shipping. Twice I had to contact them after a couple weeks went by and push them to get my refund processed, basically doing their job for them. Once they just lost the item, a helmet by the way, and after fighting with them for literally months, they said sorry and not only never provided my refund, but never even offered a discount or something like that. I had proof of delivery from USPS by the way or all three items. Never again. This company sucks. Dont waste your money.

I received approval from Jafrum to return a grossly mis-sized jacket for full refund.

It has been now 3 months since I returned the jacket, but they are still saying they never received the returned jacket, even though I provided the exact ship date, and included the return slip in the returned package.

If only I had taken the time to search for other reviews of this company, I would have known how dishonest their customer service and return policy is.

Now I don't have the jacket, the money I spent for it, nor the additional shipping expense I incurred.

I'd never buy from these crooks again. They should be shut down by authorities, but I suspect they will be out of business soon on their own as word spreads.

I found a helmet that I really liked and decided to order it. I was charged but 4 days later the item still hadn't even shipped, plus their website hasn't worked since the day I placed the order. They won't respond to any emails and I've called customer service probably 20 times in the last 6 days and there has never been an answer. I sent once last email telling them to cancel my order so I can order the item elsewhere seeing as I need it by the end of this week. Will see if I hear back I guess. Not at all impressed with their customer service.

Never have I experience such friendly, knowledgeable staff. Everyone was there to help me with my purchases and gave great suggestions. From the time I got there to the time I left, I felt comfortable in getting great products at a great price. I recommend Jafrum to everyone. They truly care about their customers and veterans. I have never had so many people thank me for my service in one place... Now that says a lot by itself. One person (KK, a fellow veteran) knew every item in the warehouse and jumped through hoops to make sure I was happy. Tell me of anyplace else that gives that quality of help and prices.

I've been doing business with Jafrum for over a year. I've made both in-store and telephone purchases. Either way the representatives from Jafrum are friendly and helpful. The prices at Jafrum are less expensive than comparable products and the quality is great.

I ordered 2 helmets from them, 2 skid lids, low profile flat black, they showed up on time, good for them, but the helmets weren't the low profile ones i ordered, they were the normal mushroom top helmets. I contacted them and ask about the return policy and they told me to ship them back for a full refund. Awesome! Only not awesome cause they stuck me with the bill. I paid $8 shipping and handling for them to send them to me and then the cheapest way to send them back was $23. So i am out $31 by shopping with this company, Amazon pays for all returns, i don't know why i even bothered to shop elsewhere. I wont be wasting anymore money at Jafrum

I placed an order on line October 1st. It is now October 10th, and all I can see from the tracking number is a label was created October 4th. I reached out via email to customer service October 8th and got a reply on 10/10 that this inquiry had to go to another department. As of 5:00pm 10/10 I have heard nothing. I was on hold for 20 minutes, then moved to automatic voicemail... Seriously, I could have walked the helmet from Charlotte to Raleigh faster...

UPDATE: Called Customer service on 10/11. Was on hold for over 30 minutes only to hear that product was shipped on 10/5 and picked up by US Postal Service. Still does not show on the USPS tracking number. Jafrum created a reship order, and I told them to cancel both. Asked to speak with mgr, and was told my comments and review would be forwarded to the mgr...

Save yourself the aggravation - shop elsewhere!
Mark

Horrible customer service - offer a warranty but will only replace if unused still with tags - I bought my husband a helmet (vega) and it basically fell apart in first month while riding on highway - vents blew off and then the visor on one side where it rotates cracked - now visor won't stay on - worthless and jafrum was no help! Manufacturer would not take back because we didn't keep original box - waste of money - will never buy from them again.

They took the money out of my account Immediately for a 269.99 dollar helmet and claimed that my purchased had shipped, Being concerned of the fact it had no valid tracking number I called up and inquired, Only to find out 4 days later that it was on back order for the next 2 months ''Minimum'' I requested an Immediate refund and was told it was being processed at that moment and low and behold, there is no refund yet.
I am currently a graduated law student going back for my second degree and I certainly will enjoy contacting them again this following business day to give them a single chance to immediately refund me before I start filing a small claims lawsuit against them. I certainly hope they use all that money they steal from people to afford a better lawyer than me.

Congratulations for those that gave 5 stars to Jafrum, I really wish I could, but my first and last Experience with them don't allow me to.
I don't really want to get into details, but customer service is terrible, they take forever to ship the orders (Until now I haven't get any of the 11 items I order) and if you get a real order # that works and tell you where's your package, then you are really lucky.
Stay away from this site.
What about some negative stars?