Jafrum

"HORRIBLE company to deal with. Sure they are cheap but what would you expect with products from china. I purchased a pair of boots, following the directions on the web site of Jafrum. The boots came and they were not the correct size. I called and returned them on my dime via Fedex with a tracking number; always get a tracking number.
Jafrum would not exchange my boots once the returned ones arrived for another size, they told me I had to purchase the different size and they would refund me my money as soon as the others arrived. I ordered the first pair on 2/21 and it is now 3/11/14 and I still have not received a refund. So I contacted Jafrum and now they are telling me it is going to take another 10 days to process my refund for the first pair.
You would think I would have learned but I had already ordered my second pair before I returned the first pair.
The second pair arrive and they were missing the right inner sole of the boot and the zipper was broken. I contacted Jafrum once again and they actually sent out a call tag that I could print out and send back to them. Well that was 10 days ago and I still have to refund for either one of my purchases and they have both pairs of boots.
If I could give five negative stars I would"

I doubt they are even a real company at this point. I ordered a AGV helmet and it didn't have any tags on it, looked ridiculous because it was practically worn, and didn't even come with a bag like they are supposed to. When I contacted them they said they will take care of it and haven't done anything. They keep giving me the turnaround and say if I ship it back without any tags or a helmet bag they will not refund my money. BUT THAT IS HOW THEY SENT IT. THEY SELL USED STUFF. I HAVE PICTURES TO PROVE IT. My friend ordered from Revzilla and he couldn't be happier. I wish I never came across this site. Trust me, do not order from them, even if it is a few bucks cheaper. You are better off paying more through real sites or even better yet just go directly to a local store to pick up gear.

This is the worst company I have ever done business with in my life. I placed my order Friday morning at 0900 when there was ZERO activity on my order for almost 5 days finally on Tuesday I called to inquire. I was lied to as they told me the jackets were on back order, magically I had one of them the next morning. Then low and behold the other one showed up the next day Thursday.
They sent the wrong size and I called immediately and was told I have to wait 24-48 BUSINESS HOURS for a return label WTF? That was Thursday morning. I called Thursday afternoon and Friday morning and afternoon, Guess what? It was next Tuesday afternoon when i received the label for their screw up, unbelievable...
I had ordered my motorcycle jacket in plenty of time for my trip but I had no idea they would be such a bunch of bumbling idiots. I bought from some where else as this put me in a bind. Then I am told it is a 14 day process to process the return and return my money. Which incidentally it has been over two weeks with no return yet. This is the biggest load of bull$#*! I have ever heard. You can bet your $#*! I will never order from these $#*!s again. They truly suck $#*!.

Unless you are OK with no updates or status on ordered items and can wait months for delivery, stay away from Jafrum.

I originally placed an order on 6/19. When I heard nothing several
Days later I called to follow up and was told that one item (sissy bar
Bag) was back ordered so nothing had been sent. Because no estimate could
Be given on when it would be available, I told the Jafrum representative to
Cancel the bag order and send the remainder immediately. She said OK.

A week later, the order date was magically changed to 6/25, and the
Order was still pending! I needed these for a trip on Thursday 7/7. I
Obtained a replacement bag from Revzilla two days after ordering it with excellent customer service.

Meanwhile, no emails, no notices of any kind from Jafrum on my order. Going online, I saw that the items had been shipped however they would not arrive until almost
A week after I have left on the trip which I needed them for.

When I checked again, the order was revised to state that a shipping label had been printed, but it had not been shipped. After waiting on hold
For 15 minutes on their customer service line I was directed to voicemail
To leave a message. Repeated emails and calls to the company have not been responded to, other than to say "sorry for the inconvenience" and offering no additional information nor offer of assistance. I imagine the email responses were from a robot.

As a result, the Jafrum order was of no value to me and I had to find replacement
Gear elsewhere. In contrast, Revzilla shipped items to me within two days at no
Extra charge and had excellent Customer service.
I will never order from Jafrum again.