The staff was very helpful and attentive.

I had a horrible customer experience with Jafrum and the Customer Service Manager (CSM) is one of the worst I have ever had to deal with. The sequence of events is listed below.

12/15/15 - I ordered the denim vest, Item # MV107Blue-XL.

12/17/15 - I received the denim vest via UPS.

12/17/15 - I inspected the denim vest immediately upon receipt and found a hole burned through the orange mesh and into the denim fabric with a charred black area around the hole.

12/17/15 - I called Jafrum Customer Service and explained the condition of the vest to the CSM who told me to send pictures of the damaged area to *******@jafrum.com.

12/17/15 - I sent pictures of the damaged area to *******@jafrum.com but got no return call.

12/18/15 - I called Jafrum Customer Service and spoke to another Customer Service Representative (CSR) who said she would leave a post it note on the CSM's door regarding my inquiry and forwarded my call to her extension. I left a message for the CSM but she did not call me back.

12/19/15 - I received an email from a different CSR in Jafrum Customer Service which stated, "Thank you for sending images. We will forward this to our team for review and we will get back to you soon with an update." However, I did not get a call or email with an update.

12/22/15 - I called Jafrum Customer Service and the CSM answered the phone. I tried to update her on the limited progress of the case but she was rude and said she had not received the pictures. I told her that I sent the pictures to *******@jafrum.com as she had requested and got a reply from another CSR. The CSM logged into the CSR's email and found the pictures but claimed that she could not make out the damage. I explained the damage again to her. She stated that they would not have sent me a damaged product and implied that I damaged it, which was insulting, or that it was somehow opened and damaged by the UPS Driver, which was absurd, but she sent me a return label to send the vest back to them.

12/22/15 - I sent the denim vest back to Jafrum via UPS.

1/11/16 - I checked my bank statement and saw that I had not received the refund. I called Jafrum Customer Service and spoke with yet another CSR after waiting on hold for approximately 20 minutes. She was actually nice and stated that my order had been submitted for a refund of the entire purchase price plus shipping charges. She gave me a return number and stated that the return was marked as a priority.

1/12/16 - I finally received a refund.

JAFRUM'S QUALITY CONTROL STANDARDS AND CUSTOMER SERVICE NEEDS A LOT OF WORK AND I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN.

Order no. *******4597-SO:: Your Customer Care Case # is *******.
On Jafrums website, i tried to write a review. It was negative, they took it down. Four times.

Here is the issue with Jafrum:
First, they sent me the wrong jacket, scu#MJ400 when the the order, confirmation email and packing slip all clearly read MJ470TALL. Ok, bummer, mistakes get made. I get it, i understand.
When i wrote Jafrum and informed them as much, i was told i needed to prove it, and they told me i needed to send photos of the jacket and tag before they would pay for the return shipping, so that "we would be in a better position to review this and resolve for you."
I was at work, and asked my girlfriend to swing by the house, and get that done for me. She did, and so i forwarded them on to Jafrum as requested. They acknowledged they received the photos, that it was the wrong jacket, and then nothing.
Eight hours later i was calling and writing them, asking what was the issue in getting me a return label? No reply. This went on for half of the next day, and when i finally was able to call Jafrum, (i work and don't have the luxury of making calls between 8-6 at my leisure) the woman i had the displeasure of speaking with could not have been any fouler or ruder. She told me that Jafrum would pay the return shipping, and they would send me my jacket out when they receive the return.
I explained that this was unacceptable, i will send you the jacket out tomorrow when i am not working, you send out the correct one and lets let them cross in the mail, problem solved. She laughed and said "that's not how we do business. We will wait until you actually return our merchandise first before we send you a second jacket."
I stated something to the effect that while i might understand that in most normal circumstances, this was their mistake, it was now Friday afternoon before a long weekend, and the weather was supposed to be amazing, i wanted to take an early October ride (10/3) through the Adirondack Mountains and having a new fall jacket for the ride was why i bought it in the first place. If they wait until they get it back, we are looking at Tuesday/Wednesday earliest before Jafrum receives it back, then 4-5 days before i get the replacement. C'mon Jafrum, work with your customers and help make a bad situation better... And here is where my jaw hit the floor. The woman i was talking with challenged me. "oh, its a long weekend? For who?" i told her it was Columbus day weekend, and post offices will be closed, so please, extend this courtesy to a customer who you messed up with in the first place, do the right thing and make it better. Jafrums customer service rep told me it isn't Jafrums policy to do such a thing, and besides, they were paying for the return shipping on the jacket, why wasnt that enough?
I asked if i could please speak with a supervisor, and i was hung up on...
Trying all i could not to become irate, i called right back, got another woman, and went through the whole scenario again. She also told me it was not Jafrums policy to trust that the customer will return the wrong jacket, so no, they will not send one out until they receive it back. I asked if it is Jafrums policy to take an orders, cash the checks, send out the wrong merchandise and refuse to go the extra mile to fix their error in order to work with/ keep a paying customer?
Her response was an unbelievably snide and sarcastic "sir, we dont accept checks..."
Wow... ever heard of a figure of speech, Jafrum?
In the end, i did as i was told, and sent out the return jacket Saturday morning at 10; 15 am October 10 at the UPS store. Tracking number 125brv*******###.
Something like 8 or 10 days later, Jafrum had the same woman who was so rude to me call me. She asked me if i wanted the correct merchandise sent out, or a refund. I was floored. Of course i wanted the jacket, why hadn't you sent it out? Her response was that i didn't write a letter included with the return as to what i wanted. I explained that we had had a very long conversation, it was pretty darn obvious what I wanted. She said yes, well, thats pretty clear in my notes.
Ok, well, why wasnt it sent out? I requested that she send it overmight, as it was almost 3 weeks since the time they cashed my check to now, and i still didnt have the merchandise. She said she would.
3 days later it arrived, shipped ground UPS... and it was the wrong jacket.
Yes, seriously
So, i wrote Jafrum, explained what happened, asked for someone to please contact me immediately. They wrote and asked me to prove it was the wrong jacket. Here is the entire text of their email:
Dear Customer,
Thank you for contacting us.
Could you please send us the image of packing slip and item. You can be assured that this will be resolved for you.
////// end email from Jafrum /////
I sent them what they asked for immediately, and requested AGAIN, they they reach out and call me right away to help get this resolved.
I waited
And waited
It took THREE DAYS before Jafrum wrote. When they emailed me, they emailed me to say they will email me a return mailer.
>>>> Dear Customer,

Thank you for contacting us.

We will issue prepaid return label to return the item back to us. <<<<
That was two days ago. Anyone care to guess if Jafrum has sent me the return mail label? Anyone? Bueller? Anyone?
No, they havent. Instead I"M on this site, writing a review off Jafrum
So yea, the price is good, hooray for Jafrum.
But you better hope to whoever you pray to that your transactions with Jafrum goes smoothly, as they WILL NOT stand behind their mistakes, do nothing to make it right, and ignore you for weeks on end.
Good luck with these guys if you are foolish enough to try your luck

I am not a person who orders online but my daughter convinced me to try it so I ordered a helmet for my husband for christmas on Dec 19th. I received an email later that same day telling me my order had been fufilled and gave me a tracking number. I was excited to see it would be delivered the next day and I would have it for Christmas so I thought! It did not show up Friday the 20th. I received a voice mail from Jafrum stating that they had an inventory issue and I need to call them. I spoke with a very rude and hateful female in their customer service dept on Monday the 23rd who I had to pull the information out of that they didn't have what I ordered in stock and changed my order to the next best thing that was in stock. I asked if I would receive it the next day and her reply was that she couldn't guarantee it but if I would have fixed it the 20th I would have. She should have just told me no since she never processed the order which meant I did not receive it on the 24th and they were closed the 25th so when the 26th came along I was back on the phone with the same little b*#%h that I spoke with on the 23rd. She informed me their shipping dept was overwhelmed getting their orders out but it had been shipped and again I received the same order fullfiled email. I call her a little b*#%h because even after the 2nd conversation with her she still did not put the order in. I called back Friday the 27th and would only speak with the manager who processed the order and I finally got my helmet on Saturday the 28th. Now I am waiting on a credit back since the product I received was not as much as what I paid for but after reading the other reviews on this site I don't think I will hold my breath. I understand inventory issues, but I do not understand allowing a customer service rep to do what she did and being lied to repeatedly. I called, emailed support, and left voicemails for the manager with no response it took me 8 days to actually get some assistance not to mention 9 days to recive my order. I will not reccomend this company to anyone and will discourage anyone from using them. I was fooled like others by the favorable reviews on their site but have learned my lesson.

Quality product, great price and fast shipping

Good

Worst company ever, This is actually a scam in my opnion. They overcharged me for Saddlebags and a jacket that they claim is leather but looks like trash bag material. The images on there website and reviews are deceiving.
Some of my research that i did i found the following.
http://www.r3owners.net/bearclaw-corner/*******-bad-stitching-material-jafrum.html
http://www.ripoffreport.com/r/jafrum-international/charlotte-north-carolina-/jafrum-international-mortorcycle-supplies-stay-away-from-this-companythey-do-not-want-to-*******
http://www.ripoffreport.com/r/jafrum-international/charlotte-north-carolina-*******/jafrum-international-low-quality-bait-and-switch-inaccurate-product-pictures-motorcycle-g-*******
http://www.yelp.com/biz/jafrum-international-inc-charlotte
http://www.trustpilot.com/review/www.jafrum.com
http://www.hdforums.com/forum/sportster-models/*******-jafrum-leather-saddlebags.html
http://www.ripoffreport.com/r/jafrum-international/charlotte-north-carolina-*******/jafrum-international-buyer-beware-read-the-fine-print-charlotte-north-carolina-*******
http://www.pissedconsumer.com/reviews-by-company/jafrum-international.html
http://www.complaintsboard.com/complaints/jafrum-international-inc-charlotte-north-carolina-c*******.html
http://www.mopedarmy.com/forums/read.php?1,*******
http://www.amazon.com/review/R1LPA1KL5R8X3E
http://www.scamtop.com/item/jafrum-international-poor-customer-service-internet-jafrum-international-i*******.html
http://usaconsumercomplaints.com/shops-trade/7289-they-have-lost-my-business-that039s-for-sure.html