Jafrum

After trying some items on in the Jafrum showroom in Charlotte I had a helmet sent to me in the color of my choice to my home out of state.
Man, they were prompt. I got the helmet in 2 days just as they had stated
Thx Jafrum. My helmet fits fine.

I've ordered from Jafrum in the past with no problems with product or Customer Service... HOWEVER, I rode over a couple hundred miles today, 12/06/'14, using their Cruise Control palm lever for the first time, and the thing fell off the throttle sometime in my ride- along with the rubber band that was included in the order to secure the unit. Totally bummed... UPDATE: To my surprise, Jafrum contacted me and immediately sent a replacement which, with extra bands I picked up from the local hardware store, provided the necessary tension to keep the unit in place. Jafrum stood behind the product they sold and stepped up to the plate. Thanks, Jafrum, for the courteous response and grateful resolution..

They're holding my money for about 2 weeks now. I ordered a helmet that isn't in stock. Even though the website clearly said it is. It's not funny because they've been saying for a week they're going to issue the refund to me. At this point, I'm planning on filing a chargeback and dispute because of the difficulty it is to deal with them. With all the negative reviews about them everywhere- I wonder how they're still in business. I'm guessing they might need to hang onto my money for an extra 2-4 weeks like a Ponzi Scheme. If you do a quick search on their company, you'll see many negative reviews on their products. I'm glad I didn't purchase any of their Jafrum branded " inspire " items. http://www.jafrumsaddlebags.com/uncategorized/another-horror-story-about-jafrum-quality-products/

Placed an order that was suppose to ship same day, it did not. Called customer service and they told me 1 item was coming from a different warehouse and would ship on Tuesday. It did not ship. Called again and they told me they did not know when the item would be available to ship so I told them to cancel the order. They tried to talk me out of canceling and that they would give me a discount not to cancel. I told them I wanted the item, and not to be lied to about when it would ship. They finally agreed to cancel the order. I wwon't be ordering from these guys again.

I ordered a sissy bar bag online, and I went to the Jafrum whse in Charlotte, NC, before I received it, just to check out their warehouse. The showroom was much smaller than I was expecting, but the service was much great than I expected. I met a service rep. Named Mrs. Lewis and she was very impressive. She was, with out any doubt, the best ever. She helped me to choose a nice set of saddle bags for my bike and also showed me showed me a sissy bar bag that was like the one that had just shipped to me. It wasn't really what I wanted and she told me to bring it back and she would exchange it for me. Two days later I returned that bag and she helped me to fine the one that was best for my bike. I really didn't believe that it was possible for any company to have a nearly perfect score on customer service, but Jafrum does. Product knowledge, best prices, and a great customer service rep. That has a wonderful personality will definately make me come back and reccommend Jafrum.

Stay away from this site. They lie. Everythung was fine when I made my order. Recieved fed ex tracking number and my order showed shipped and delivery was showing for tuesday. When tuesday rolled around with me waiting all day and nothing showed up I waited until wed and called them... their customer service girl was very rude and you can tell she hates her job. First she told me it was going to be shipped (even though it was supposed to be shipped last week) then after pinning her down she again lied and said the order was shipped last friday and I would recieve it in a couple of days... still waiting!

There are to many good companys out there to ever deal with jafrum.com ever again!
DO YOURSELF A BIG FAVOR AND STAY AWAY FROM JAFRUM.COM

My bad, I should have read the revues first!

I ordered a helmet over the weekend from Jafrum.com only because the fact that they were the ONLY company that "had them in stock". Find out 2 business days later (because I called personally) they had a back order on the item I've already paid for on my credit card! I don't understand why the website would say they have it in stock when they really don't! Here's the kicker; I emailed the company as well and the worker helping me online confirmed with me they had the helmet in stock and the order is being processed for shipping. They completely lied to me! How is this possible when the gentlemen over the phone is apologizing to me for not having the item in stock?! Seems like there's two different companies working together or something?! The gentleman over the phone says he will cancel my order, I went ahead and emailed them back to cancel my order just so "both company's" know and there's no misunderstanding. I will keep everyone updated with the refund situation because from all these other reviews, this will be another headache for me. Thanks a lot Jafrum... Thanks a lot