JackThreads

JackThreads is back in the hands of the original Founder... and you can totally tell. I have purchased 3 items recently and I am all-in again! Customer service is back to what it was... you can live chat with them and get an immediate response. Everything is updated on the site and new drops all the time. Delivery was spot-on for everything.
Been hoping JT would come back to life and it looks like they pulled it off. Good for the original founder and good for the JackThreads brand. JT is my jam.

Used to love JT back in the day, and I bought recently because the founder is back running the business. The customer service and pricing are great again and the list of available products is growing. Glad to see them back

I really like the styles of most of the items here. How I wish they have smaller sizes for kids and teenage boys. Today's kids wants to be look like an adult. I like dressing up my kids and Jackthreads is my taste. I am pretty sure it would not only me but also my growing up kids will consider Jackthreads an all-time shopping site if they made it, especially for shoes and suits.

The delivery was reasonable enough and the quality of the pants that I ordered was pretty good except the sunglass.

I've been trying to get in contact with JT for over a week now and no resolution. I've been asking them for an update to a shipping label but after more than a week, no resolution. I put a request in on PayPal, but what do you know, the package is now intransit with an incomplete address and still no word back from them...

I ordered on May 7th and was charged on May 9th and it is May 19th today and still no shipping notice or package. They had a great going out of business sale and of course like many I took advantage of that. I have left messages and emails and no one has gotten back to me. This is unacceptable in so many ways. If JackThreads truly cared about their customers they would of treated us well even in the end. I guess they just cared about getting a quick buck and shutting down shop.

It's really cool to see a brand that really understands what I want. GREAT FASHION FINDS. GREAT VALUE. GREAT CS. I have purchased 4 different times since JT's relaunched and I have been really happy with my experiences. I highly recommend.

I ordered a digital gift card on 12/5 to be emailed to my son on 12/23 for Christmas. I got an email right away with confirmation along with an order number.
My son did not receive the gift card on 12/23, so I sent a message to Customer Service inquiring why it had not been sent.
I got a reply from them quickly, informing me that it was canceled by the "Consumer Protection Department" because it saw "something that it thought was cause for alarm." They said they "passed along" my information to their team to re-examine the order and "they're always willing to give it a second look if the customer contacts us".
I replied, suggesting they should have contacted me with any concerns, or at least emailed me that it was canceled, and explain the reason. They responded to me saying "Due to the sensitivity of this information, we are not allowed to contact the buyer in case the card was compromised. The review system used does not allow us to notify customers as a safety precaution to protect your information".
WHAT? That's what my BANK is for. THEY will notify me if my card has been compromised, or, because I check my bank statement daily, I would have seen if there was a suspicious charge on it and dealt with it accordingly.
They then stated that after further review, they did not find anything that even warranted a cancellation and that they "adjusted their parameters for review so that it shouldn't happen again". Then they suggested I could re-submit another order and they "will review and approve it as long as everything is correct".
Sorry, it was only $200 but I'll take my business elsewhere.