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I almost did not order due to questionable reviews, but I received my items very quickly, and the pricing was excellent. I ordered artificial nails, and the price was less than half of other places. I will note, the glue that came in the packaging was hardened, which happens over time, but they enclosed two additional glue bottles at no charge. Very satisfied and will use again.
Ordered for my teenage sons. Great prices and quality. Arrived quickly and in good packaging. Would definitely order again, and would recommend to others.
I ordered weeks ago. They took my money but I have heard NOTHING and my order status says it is still being processed. Takes weeks to pack a few shirts?!?! So disappointed. Will be letting others know through all review sites possible. Wish I read company reviews prior to purchase. These were supposed to be Christmas gifts. Don't know how they stay in business.
Dear Nancy F.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
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Thank you for the review Nancy, and we hope you continue to shop the site! As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com.