Victoria S.

I ordered a digital gift card on 12/5 to be emailed to my son on 12/23 for Christmas. I got an email right away with confirmation along with an order number.
My son did not receive the gift card on 12/23, so I sent a message to Customer Service inquiring why it had not been sent.
I got a reply from them quickly, informing me that it was canceled by the "Consumer Protection Department" because it saw "something that it thought was cause for alarm." They said they "passed along" my information to their team to re-examine the order and "they're always willing to give it a second look if the customer contacts us".
I replied, suggesting they should have contacted me with any concerns, or at least emailed me that it was canceled, and explain the reason. They responded to me saying "Due to the sensitivity of this information, we are not allowed to contact the buyer in case the card was compromised. The review system used does not allow us to notify customers as a safety precaution to protect your information".
WHAT? That's what my BANK is for. THEY will notify me if my card has been compromised, or, because I check my bank statement daily, I would have seen if there was a suspicious charge on it and dealt with it accordingly.
They then stated that after further review, they did not find anything that even warranted a cancellation and that they "adjusted their parameters for review so that it shouldn't happen again". Then they suggested I could re-submit another order and they "will review and approve it as long as everything is correct".
Sorry, it was only $200 but I'll take my business elsewhere.