This morning I placed an order with a service called JackThreads. It's essentially a personal shopping service except rather than having items pulled on your behalf you choose your own. It's high end, and it's the kind of service I've seen before and always meant to try.

Their main draw is that they have a "TryOut" service in which you can select items to be shipped to you at no cost, and then you can try them on at home and see if they are a good match. You have 7 days to decide, and you ship back - for free - everything you don't want. After that, you are billed to the credit card on file for the items you wanted.
I filled my cart with around $2,000 worth of clothing, accessories, plus a few interesting looking home items. I also added in a Beats speaker and headphone set. I was fairly certain I would not want to buy those last two items, but I've always heard how GREAT Beats audio equipment was and this seemed like an ideal way to find out.

Since losing a bunch of weight I don't really own clothes that fit great, and I'm tired of paying to have things altered and taken in. I also hate the personal shopping services at Neiman Marcus etc... because they never seem to grasp a sense of personal style when it comes to big & tall men. They just pull a combination of "urban" clothes and a selection of shapeless golf wear.

It honestly seemed too good to be true that this company was going to ship me $2K of merchandise on good faith, even with my credit card on file, so I spoke to a customer service rep before putting the order through. "What's the catch?" I asked. "There's no catch!" she assured me.

The order went in at about 10AM. By 5PM they had cancelled it.

I got a very basic email saying "Your order has been cancelled. We hope you try again, 100% free, no catches, no surprises." I'd say having my entire order cancelled without notice - without them even having attempted a $1 charge off on my account, let alone a full charge - was a surprise.
About an hour after my order was cancelled, I got a promotional email encouraging me to try 300+ new items. Interesting.

I spoke to another customer service rep (via online chat) and I was told that for whatever reason, their safety department had deemed my order a risk and it was cancelled. She said she had no way of knowing the exact reasons for this, but that she would reach out to them and they would email me in the morning to clarify. She told me there was no way of directly contacting and speaking to anyone in this mysterious decision making department.

She also said something about the "TryOut" feature being in beta and that they were only selecting about 500 customers to use it. I found that kind of insulting and suspicious. When you go onto the site and attempt to use the "TryOut Beta" service, it asks for your email to check if you are eligible. In my case, after doing so, I get a pop up saying "Congrats. You're In!" So obviously I was selected, right?

At the end of the day, JackThreads is going to need to be a LOT MORE transparent about the fact that it's entirely possible if not in fact likely that your order will be completely voided out without explanation. I am going to assume the only reason my order was flagged is because I am a new user with a very large order, but at the end of the day this is a high end service selling high end clothing and items. If I can't place a large order through the service, what's the point?