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I ordered on May 7th and was charged on May 9th and it is May 19th today and still no shipping notice or package. They had a great going out of business sale and of course like many I took advantage of that. I have left messages and emails and no one has gotten back to me. This is unacceptable in so many ways. If JackThreads truly cared about their customers they would of treated us well even in the end. I guess they just cared about getting a quick buck and shutting down shop.
L W.'s review of JackThreads earned a Very Helpful vote
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I have a $250 dollar voucher with Jack Threads and are refusing to acknowledge it. They have now...
I've been trying to get in contact with JT for over a week now and no resolution. I've been...
Hi. We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right