iYogi has a consumer rating of 3.2 stars from 297 reviews indicating that most consumers are generally satisfied with their purchases. iYogi also ranks 16th among Computer Repair sites. The most common issues with iYogi are around customer service, which is not as good as expected by some customers.
I had Ane for the fix. She's doing a great job. It was over my head and she is soon determined that I needed help and It's wonderful."See positive reviews
I used them back in 2013 which they did fix my computer, however I do not even have that computer anymore and they bombard my phone with calls. They are very rude and will not answer questions, when I ask for a representative they just hang up one me. Just recently they have been calling from and "unknown" Number and my service provider can not do anything about it.See critical reviews
I'd say they are probably a scam, since they aggressively pitch their sales to you even to the point of convincing you that what you currently have on your computer (anti virus, etc) is useless. If you want a problem solved, they'll put you in a corner and make you pay for a bundled subscription/tech support fee before they fix your problem.
Hi Robbie, we agree with Linnell and recommended the evaluation of multiple service providers. Pay-as-you-go support services and subscription support services each have their own merit, and must be evaluated based on your need and your budget. To verify the authenticity of reviews posted online you can visit review sites that verify whether the reviewer is actually a bon-a-fide customer of any service or company. Websites which we know of that verify the authenticity of the reviewer are www.consumeraffairs.com, www.sitejabber.com, www.trustpilot.com, and the BBB. iYogi is an independent provider of consumer technology services with 2.5 million users across 10 countries. We have a BBB rating of A and are accredited. We are based out of New York and we have call centers based out of India. If you would like more information on our products and services you can visit www.iyogi.com. If you would like to read about iYogi in the news, then visit http://www.iyogi.com/news/latest-news. We hope you will consider trying our services.
I think they are still in business because they called me about two weeks ago wanting to renew my annual contract....NOT!
Hi Jose, thank you for asking your question. iYogi used to be the authorized re-seller for the McAfee SaaS security software for individual use. We are no longer authorized re-sellers. We are however affiliated to them as authorized re-sellers of their enterprise level solutions. If you have any other queries, please send an email to email@example.com. Thanks Active Response Team iYogi
Me, too. I recently signed up for a couple of programs of >2 years duration. I have not reached anyone by any means but, being as pissed off as I am, I'm not giving up. I'm contacting the Better Business Bureau and the Attorney General for my state. They worked wonders when Time Warner Cable tried some funny stuff a few years ago. I suggest you try those avenues as well as continuing to contact iYogi.
First step is to contact your bank and credit card company. Explain how your personal information has been compromised so the bank you have an account with is aware and they will instruct you of what you can do next to protect your finances. Second have your credit card company issue you a new credit card and new number and destroy your old one. Then if I were you if you can afford it get a new computer or laptop, do not hook it up to your old router or modem. Call your Internet Service Provider - ISP to have them come out and install a new router and or modem and have them change your IP address and set you up with a new and stronger pass word to log on your internet. If you are with Iyogi as your ISP internet service provider, GET A NEW ISP company like comcast, or verizon or some different wireless company. Also have computer specialist to make a house visit to assist you with hooking you up to a safe and secure internet on your computer if you have any doubts. To ensure best quality safe shopping is to personally go and visit stores in your area to look over the quality of the merchandise that would meet your needs than to trust an online purchase. Some places have computer stores that are privately owned who have well skilled computer professionals who provide quality services for a really amazing deals. Also you can purchase at a trusted computer store or computer company in person a year or even up to 3 years package plan where all damages to your computer or devices are repaired with no additional charges or your money back. Sorry you were scammed in your situation. I hope these options help you to a safe and better future online.
iYogi Press Conference by WashingtonAGO https://youtu.be/9Uo1Ku2oKzY iYogi based in New York and stationed others in India and other locations mentioned in this informative video that the US is suing iYogi for over billions of dollars scammed from trusting US victims to fraud tech support provided by iYogi. Basically they are not being shut down but sued over fraudulent use of Microsoft products used as scare ware to bully their customers into giving more money and accessing private financial accounts against the customer's knowledge.
Dear Penny, We are terribly sorry to hear about your husband's illness and we will pray for him. We will look into this charge immediately but I do need some account information. Please can you send an email to firstname.lastname@example.org with your iYogi account information so that we can process the refund for you. Bets wishes Chitralekha Active Response Team
iYogi is an independent provider of consumer technology services. Setup in 2007, iYogi has over 3 Million users across 11 countries and a team of 4000 certified technicians who troubleshoot technical problems with computers, smartphones and mobile computing devices like tablets and iPads. iYogi is one of the largest brand-agnostic tech support providers has an A+ rating with the BBB. With Good Karma as the foundation for doing business iYogi is very open to feedback and puts customers first, always.