iYogi

Let's face it, online service is a crapshoot and I have been scammed before. You can only hope you'll get a solution in a timely, cost effective manner.

I've spent days and many hours trying to solve my problems alone. And I now live in a rural area where good computer techs are not easy to find. So when my computer crashed again I thought it would take days to resolve it myself.

Now friends, I've been working with PC's for media production in my studio business since 1995. So it's not like I don't know anything about computers. And I know the value of finding a good tech, driving my computer in for service, and waiting a couple of days for an answer. I ALWAYS treat technicians with great respect.

My experience with iyogi came when my AVAST update
Crashed my computer. My call for support was instantly referred to them.

Here's the bad news. Iyogi should do a better job of explaining how and why you are referred to a third party provider. BUT - after dealing with primary providers for Toshiba, HP and others, I can tell you that iyogi was superior in their customer service training, manner and approach.

They correctly diagnosed the problem and fixed it within 2 hours. It would have taken me that long to drive the computer into the shop and return home. Plus it would have cost a tech charge to do exactly the same thing. And I would have spent 2 more hours going to and coming from the repair shop on another day.

Maybe my problem was tailor made for them (registry errors, corrupted software) and maybe they can't identify and fix everything. OK fine.
But they did what they did for me in a timely and professional manner. Pretty good for remote service.

Here's another tip. The people I dealt with were kind, patient and capable. I was more than a little unhappy that I was having this problem. But it's never a good idea to spread that anger or talk down to people who are trying to help you. So we worked on it together. I remembered tech. Names and we talked it through to solve the problem one on one.

Yes they have Indian accents and I have an American accent so I had to ask the tech to repeat himself sometimes for my American ears. But he got it done. And I was grateful to have a person to work with directly.

My computer works now. It's faster. And I made the price of my annual fee back on one job.

Finally - my tech called me back to make sure the work was done correctly. We personally wished each other well. And that's how personal service should be.

When I first started with them about 4 years ago, I thought they were the "cat's meow"; but the longer I stayed the more of their true colors came out. Basically, all that I observed them do was go to www.filehippo.com and use programs off of that website like ccleaner and Defraggler while they deleted all my past history and all cookies. Then, one had the audacity to bad mouth my anti-virus (Avast) and told me it was trash. I did a Google search later and found that they were owned by IYOGI, but he wanted to sell me the upgraded version at a charge instead of using the free program. Soon they began with the phone calls trying to do unnecessary scans and tell me that I probably had been hacked and that you need their top of the line security program for just an extra $XXX for all your computers. Soon, the service fell off when it became apparent that I was not going to buy any of their upgrades. They began using my new McAfee, my MalWare Bytes (which they used too) and simply deleting all my history and cookies... all of which I could do for myself, but they always ended the conversation by attempting high pressure tactics to sell you an upgrade and I already had one of their better programs that they offered. It really got to the point when I did have a problem, I would not call them because I did not feel like getting hassled... I would take my computer to a local shop and for $20 they would look at it and determine what was wrong and if it was just in need of a file cleaning and "tune up" the $20 covered it... hard ware and installation was extra and any additional required software or extra memory ram gigs were extra. So, from then on, when I saw their phone numbers on my caller ID I simply ignored them. Then, they started leaving messages that I possibly have been hacked and I needed to call them immediately. I ran my own antivirus full scan and Malware Bytes full scan and it found nothing. They distort everything, they are aggressive on sales tactics, they are rude if you don't buy anything from them. To the plus side each and every time that I spoke to a female tech, they were not rude and normally quiet helpful; so, might I suggest if you have IYOGI ask to speak to a female tech. Lastly, when it was 3 months before my contract expiration date, they start bombarding you with at least 2 phone calls per day per land line and per cell phone.

I am surprised to see complaints against iYogi. I seriously doubt if any of those are genuine complaints.

Initially, I also posted a complaint against iYogi on one of the bulletin board and within hrs I received a telephone call from iYogi's Customer Service Department.

The iYogi Customer Service representative told me that he had thoroughly researched the entire matter.

He then confirmed with me that I had no complaints against his company regarding the amount of money that his company had charged to us because iYogi had not charged us any money and that I had no complaints against his company regarding the quality of the services that his company had provided to us because iYogi had not provided us with any services.

The iYogi Customer Service representative then asked me if there were anything at all that his company could do for me. So I told him that my mother's computer keyboard was malfunctioning.

Then, the iYogi Customer Service representative told me that he would try to fix my mother's computer problem free of charge the very next day.

As arranged, the next day the iYogi Customer Service representative called me back, completely fixed my mother's computer, and did not charge us any money at all for this repair.

As a result, I retracted the complaint against iYogi that I had previously posted. Moreover, I now strongly endorse this company and recommend it to all consumers.

As indicated above, my previous complaint never involved the quality of iYogi's services or the money it charges for those services. My mother had simply called this company and iYogi had then simply informed her of the services it provides and the cost of such services. My mother was then free to decline these services, which she did, and iYogi never charged her anything at all. All of that is clearly stated in my previous complaint.

However, as soon as iYogi's Customer Service Department heard that I had made a complaint, a representative from that Department immediately investigated my complaint and then contacted me to see what he could do for me. Then, when I told the Customer Service representative that my mother's computer was malfunctioning, he fixed her computer free of charge.

I don't think anyone could ask for more than that! So you can see why I now recommend iYogi.

ALL THEY ARE AFTER IS MORE MONEY FROM YOU, EVERY 3 MONTHS THEY TRY TO GET MONEY OUT YOU! STAY AWAY FROM IYOGI

Good customer service. I have only needed additional service once since I enrolled in the program.