iYogi

I've been a customer of iYogi for quite a while now and totally love the care I get in making my I-Mac work smoothly to my satisfaction. I paid a fee for a couple of years and call when my computer isn't acting the way I need it too respond. The techs for my Mac are very professional and yes they do come from India but they speak very good English and work with me step by step to clean up any issues I have going on. I first saw that iYogi has a 5 star rating with the Better Business Bureau which to me is very important... if there is a issue that the tech needs assistance with they get more help! There is no trauma and I contact them about every 4 weeks to ensure I'm up to date and smooth sailing. Like so many of my older friends that have tech toys that they can't make work... mine all run smooth and it's because of iYogi! They have great patience...(I need that) another thing is that we must stay with them as they work on our computer remotely... I trust them totally (from experience now) and it's proven to be true! I do my connections with iYogi at night before I go to bed so it's quiet and no interruptions for me. IYogi is a 24/7 operation and there are no lines to get help. And I don't have to take my computer, iPhone etc. anywhere. I'm home and it's wonderful. Yes, they remotely enter my computer and I have the ability to cut them off "if" I don't like what is going on... I've never come close to getting angry... if you are spending $$ and continue to struggle with computer problems, tablet problems, cell phone problems... iYogi is your answer. I get good prices for hardware, and software from them as well. I purchased a new backup thru iYogi and updates for my Microsoft Office thru iYogi at great pricing. It's like having my best friend available when I need help to be there for me... iYogi's techs have great patience and great skill in both I-Mac's and PC's...

I wrote a scathing review about Iyogi earlier today on the forum. Since then I have tried to contact them via the phone help number - but it just play a ridiculous tune over and over. So I tried the Chat support and for a start I thought I was going to have some success - wrong. I copied the messages that went between me and Iyogi support - make you own mind up - read on.

Michael to Rahul Kumar:
Hi

(18:31:36) Rahul Kumar said to you:
Please be online I am going to transfer this session to the Mac Department.

(18:31:48) This session has been transferred to the MAC LiveHelp Team queue.

(18:33:36) You said to Rahul Kumar:
I have run mactuneup to optimise my mac laptop. Unfortunately since then all the files are missing from my email folders. Is there anyway to get them back?

(18:33:58) Rahul Kumar has left this conversation.

Is there anyway I can tell where I am in the queue?
Well I have been waiting for a response from the MAC LiveHelp team for 30 minutes now... maybe they are not Live at all... it seems like they are Dead and not very Helpfull.
Well that's 60 minutes now that I have been in a queue or at least that's the last thing I was told. This is a pathetic service or lack of service. I will have to feed this into a feedback forum.

I Yogi HR Stuti Misbehaves with Candidate come for an Interview on
21. 3. 2015 at Noida (B-38, C/3, Sec-57, Noida) & threat to blacklist the Candidate

Eveyrone at iyogi is always very helpful, so far no issues. I am happy with their product and everyone that i have dealt with over the phone

I have had the iYogi service for several years and have found it so frustrating. Everytime I call or use their support dock it is hours on the phone. I was having a problem getting it to boot up. They convinced me to upgrade the operating system from Vista to Windows 7 which I did. It didnt really help. A month after installing Win 7 i called for help again. TWO hours into the conversation they were still pressuring me to upgrade to windows 8. They got a supervisor on the phone and they wouldn't just fix the issue. I just kept saying please fix the problem. I finally caved and purchased 8. Two nights ago i called to have them install it. 5 hours on the phone. It is still not fully installed. Then they told me that the anti-virus program wasn't compatible so i had to purchse that. Then they pressured me into purchasing hard drive protection. At 11pm I couldnt take it anymore so we set up an appointment for tonight to finish it. I left work early to be here and they never called. I tried calling them to get another technician and i was on hold for 30minutes and no one picked up so i finally hung up. So i will need to call again tomorrow to try to connect. They NEVER keep appointments except when they are selling you something... like renewing your service contract... they are all over that! I cant wait until they are out of my life!

My McAfee failed to protect me against something called Vista Anti-Virus 2012 and when I called for free tech support iYogi took the call.

Although they are based in India the tech was extremely knowledgeable, spoke coherent English, and was very friendly to which I was to find out why later.

After transferring control of my computer to him it took about an hour to get it out of my computer. During the time he was running removal tools he showed me that my computer had a boat load of other problems which I thought he was going to fix then for free -Wrong

Then he hit with the sales pitch that my computer needed a good cleaning which iYogi could do with a 1 year program for $149 or 2 year for $249 which were higher than prices I had seen in PC World from this same company, but much lower than I had been quoted from other places.

I told him it just wasn't within my budget because of the Holidays but I may consider it later and agreed to a phone call in mid Jan annd d to sharpen his pencil.

Then he started with the Typical Salesman Hard Sell Urgency approach and couldn't guarantee price after Christmas but would talk to his boss just for me.

To make a long story short I will probably use them to clean my computer based on my previous experience with them and the lower cost, that is if he sharpens up his pencil cause I spent a lifetime in sales and understand who you can $#*!er and Deal with.

We are very happy with the service. The staff is always happy to assist us and very patient with us.