iYogi Questions & Answers

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Here’s what consumers have asked with answers from iYogi staff and previous consumers.

15 questions answered
13% answered in 1 day
Question:

Are they a scam

Answer:

I'd say they are probably a scam, since they aggressively pitch their sales to you even to the point of convincing you that what you currently have on your computer (anti virus, etc) is useless. If you want a problem solved, they'll put you in a corner and make you pay for a bundled subscription/tech support fee before they fix your problem.

By Viviana G.
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Question:

Answer:

Hi Robbie, we agree with Linnell and recommended the evaluation of multiple service providers. Pay-as-you-go support services and subscription support services each have their own merit, and must be evaluated based on your need and your budget. To verify the authenticity of reviews posted online you can visit review sites that verify whether the reviewer is actually a bon-a-fide customer of any service or company. Websites which we know of that verify the authenticity of the reviewer are www.consumeraffairs.com, www.sitejabber.com, www.trustpilot.com, and the BBB. IYogi is an independent provider of consumer technology services with 2.5 million users across 10 countries. We have a BBB rating of A and are accredited. We are based out of New York and we have call centers based out of India. If you would like more information on our products and services you can visit www.iyogi.com. If you would like to read about iYogi in the news, then visit http://www.iyogi.com/news/latest-news. We hope you will consider trying our services.

By Chitralekha S., Manager - Active Response Team
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Question:

I have been trying all evening to get on line with iygoi, i have been a customer for years now and have an issue i need fixed. i did get on fir two minutes then signal was dropped. when i click on each icon for iyogi the same page comes up each time stating that the office is closed. i will call on thursday to nyc office. something is a wrong. i have tried with both of my computers same results. are they still in business?

Answer:

I think they are still in business because they called me about two weeks ago wanting to renew my annual contract... NOT!

By Lou S.
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Question:

What is the affiliation between mcafee and iyogi?

Answer:

Hi Jose, thank you for asking your question. IYogi used to be the authorized re-seller for the McAfee SaaS security software for individual use. We are no longer authorized re-sellers. We are however affiliated to them as authorized re-sellers of their enterprise level solutions. If you have any other queries, please send an email to iyogicare@iyogi.com. Thanks Active Response Team IYogi

By Chitralekha S., Manager - Active Response Team
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Question:

Answer:

Oh, please, how many people are you willing to let "piggyback" on your lawsuit? I'm so fed up with scammers/shoddy services from companies. IYogi played a good game in the beginning but now it is in the proverbial toilet.

By Beth W.
Question:

Answer:

Me, too. I recently signed up for a couple of programs of >2 years duration. I have not reached anyone by any means but, being as pissed off as I am, I'm not giving up. I'm contacting the Better Business Bureau and the Attorney General for my state. They worked wonders when Time Warner Cable tried some funny stuff a few years ago. I suggest you try those avenues as well as continuing to contact iYogi.

By Beth W.
Question:

Answer:

First step is to contact your bank and credit card company. Explain how your personal information has been compromised so the bank you have an account with is aware and they will instruct you of what you can do next to protect your finances. Second have your credit card company issue you a new credit card and new number and destroy your old one. Then if I were you if you can afford it get a new computer or laptop, do not hook it up to your old router or modem. Call your Internet Service Provider - ISP to have them come out and install a new router and or modem and have them change your IP address and set you up with a new and stronger pass word to log on your internet. If you are with Iyogi as your ISP internet service provider, GET A NEW ISP company like comcast, or verizon or some different wireless company. Also have computer specialist to make a house visit to assist you with hooking you up to a safe and secure internet on your computer if you have any doubts. To ensure best quality safe shopping is to personally go and visit stores in your area to look over the quality of the merchandise that would meet your needs than to trust an online purchase. Some places have computer stores that are privately owned who have well skilled computer professionals who provide quality services for a really amazing deals. Also you can purchase at a trusted computer store or computer company in person a year or even up to 3 years package plan where all damages to your computer or devices are repaired with no additional charges or your money back. Sorry you were scammed in your situation. I hope these options help you to a safe and better future online.

By Anonymous A.
Question:

? are they being closed down?

Answer:

IYogi Press Conference by WashingtonAGO https://youtu.be/9Uo1Ku2oKzY iYogi based in New York and stationed others in India and other locations mentioned in this informative video that the US is suing iYogi for over billions of dollars scammed from trusting US victims to fraud tech support provided by iYogi. Basically they are not being shut down but sued over fraudulent use of Microsoft products used as scare ware to bully their customers into giving more money and accessing private financial accounts against the customer's knowledge.

By Anonymous A.
Question:

I have an id number from iyogi but i want to know more information about the charges made from your services with the concept and the amounts.

Answer:

Hello Sara, of course. We will be more than happy to answer any questions you have about the services and corresponding charges. Please email the ID number you have to iyogicare@iyogi.com and an Active Response Team member will contact you soon after. Regards.

By Chitralekha S., Manager - Active Response Team
Question:

Answer:

Dear Penny, We are terribly sorry to hear about your husband's illness and we will pray for him. We will look into this charge immediately but I do need some account information. Please can you send an email to iyogicare@iyogi.com with your iYogi account information so that we can process the refund for you. Bets wishes Chitralekha Active Response Team

By Chitralekha S., Manager - Active Response Team

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