iYogi

I have been with IYOGI for about 6 years. I have called them with questions and problems of all sorts from a blank black screen to things I could not get off the screen. They have helped me compile mailing lists, add attachments, find lost mail, Sometimes a question could be answered in one word and sometimes I had messed up so bad it took a few hours for the technicians to figure it out. I have never had them give up before solving a problem.

I depend everyday on my computer so I have little time to wait for down time to become up and running time. IYogi support has truly been a life saver for my computer since March 19,2011 and more recently for all three of my computers. IYogi's quick response time, along with their knowledgeable, skillful and friendly techs have answered simple questions and / or quickly tuned my computer many times. Thank you iYogi for the peace of mind you have provided to me with your technical services which has kept my computer "up and running".

I have been very pleased with iYogi service. They are very knowledgeable. Occasionally there has been a little difficulty communicating, but when I tell them I am having trouble understanding, they get some else who speaks English clearer. Or they communicate via chat. I do prefer to speak in person.

If I have any complaint... it is that they try to sell something to me every time I call for service. That becomes a little irritating to me. It is near impossible to say NO.

I would and have recommended them to friends. But I do not know if they have called or chose to use iYogi,

I have been a long time member client of iYogi computer for on-line computer service since 2010. Understanding the broken English was certainly a challenge; however, as time passed I began to listen with more effort and the English became much improved with time. My problem was always solved. Time required was frustrating at times, but this too improved as time passed. I felt I would always get my requested task finished and that was accomplished. Over all I have no complaints. Thank you.

After numerous problems with their service including trying to sell me unnecessary software and hardware, I uninstalled their software. Since then I've received an increasing number of phone solicitations from a call center asking for access to my computer. Currently I receive 3-4 calls every day from unknown numbers, no caller ID, numbers missing a digit, and Dummy numbers from all over the United States. No matter how many times I ask them to stop, the calls only increase in frequency. Last week someone from iYogi gave me the email address *******@iyogi.com with instructions on how to cancel my membership. My email bounced back as undeliverable. Today, their representative asked me to pay them $100 to have my name removed from their systems. He said five of their technicians would be assigned to the task and it would take them less than eight hours. How do we stop this harassment?

This guy who claimed to be Frank Walker said he was from Windows and wanted to give me a $199 refund for services that they had provided in the past. He proceeded to tell me that I would get the refund if I downloaded Team Viewer, which started to do. Then I became skeptical as I remembered this No Caller ID number calling over and over and over. When I told him that I did not want Team Viewer, he told me that he has access to my computer and will block it and that it could never be used again. At that point I was so angry I told him that I was going to call the people at windows and report him. Actually 0 stars, this company is rude and it is a telemarketing scam!

I have been a customer of Iyogi for a number of years. They always tryed to sell something, however, they used to be VERY good at fixing problems. Something happened and they stopped being reliable. They called again today, but when I said I still had a contract with them, the call ended with a promise of a call back. I dont trust them anylonger.

Why haven't you refunded my money yet? It's been over 2 months... too many lawsuits? What hope, if any, is there on getting resolution to the myriad of issues with this company? Is the U.S. Attorney General taking any action to shut down this money thieving sorry excuse for tech service? This is will be my third web site filing a complaint and the next step is filing with my state's AG. I can't believe they STILL post a Better Business Bureau accreditation symbol on their web site. Talk about FALSE advertising!

Wasted money. Takes forever (IF then) to understand and find the problem. They do lie about things you need to buy and on tighter questioning it becomes clear. Don't fall for this company's claims. They may have started out as a legitimate and efficient company, but something changed and they have caused me more problems than I had to begin with. I want to delete their programs (including the MCAfee virus program they sold me) but I'm AFRAID there may be some code in there that will create a huge problem. I am already getting blackouts and just today had a fatal error, but I just restarted it and it is now okay. Then I ran my Cleaner that came on my computer and hopefully that will keep me going for now.

LIke many others, I thought I was talking to HP luckily figured it out. My bank gave me back my money. Sold me an extended warranty. According to the REAL HP, there was no record of me buying a warranty. If I had been duped and let them touch my computer, it would have invalidated my warranty. You guys SUCK posing as HP! See other reviews where they pose as Apple, etc. F. U. IYogi.

Iyogi is going down the drain very quickly. It is a sinking ship...

In 2014 and 2015 they failed to pay there employees on times resulting in departure of there support and sales staff. As of January 1st 2016 most employees have not been paid for last 2 -3 months so employees are refusing to login or not coming to work at all.

As a result iYogi is forcing there trainers and sales staff to take tech support calls now and you wonder why support sucks. These people have no experience in tech support so they are doing best they can with no training.

I would be highly surprised if this company survives 2 months from now.

Save your money and looks for alternate solution.

PS. I know all this because I know someone who works there.

IYogi says it will help remotely solve PC problems, and charges $139/month. I had to try 3 times (with 3 different people) to get their remote access to work. Then 1.5 hours of my time later, and speaking with 4 different people (each of whom needed my account #, security question, email address and home ph#), the problem was still unresolved. And it was just a printer issue. Plus I got disconnected during one of the calls, and the technician did not call back--despite having confirmed my email and phone # at the start of the call.

Iyogi is a total fraud. They will lie to you, suppress fact and will never tell before that they are not at all connected to apple. They could not solve my problem and was just about to erase all my data. It was fixed in 2 minutes the day after by our department technician. They sold me a hard disk in $155.99 which is actually $68.00 in amazon. Be aware and stay away from this.

No doubt in my mind, they are scammers! Made the mistake of paying $150 one-year subscription for their service when I was in a bind with my computer (later realized it was a simple fix). Somehow got routed to iyogi when I thought I was talking to Brother. They are just interested in pressuring you for more upgrades and money and you have to get rude to shake them. One year later, when my subscription was about to expire, they sent a request to renew and ignored my choice to refuse, even though I sent it twice. Then they charged my credit card with a $130 renewal without my permission. I complained and did get my money refunded. Hopefully I have seen the last of that unscrupulous company. I honestly can't understand why respectable computer and computer peripheral companies allow iyogi to claim affiliation in their in ads. Stay away from them!

I purchased software and a 5-year tech support plan from iYogi in 11/15. Now the software has disappeared from my computer and I can't get in touch with anyone from iYogi despite calling 3 different phone numbers and trying to log on to their website as a member (my access code) was rejected as not valid. Has anyone else had this experience. Has anyone been able to contact iYogi by telephone? Would appreciate feedback.
Thanks,
Kathleen H.

I have been a customer of iYogi for several years now. The maintenance and technical support service has been excellent. The representatives have been courteous, friendly and knowledgeable. I have purchased several products through them also, (an HP computer, a Seagate backup device and protection plans and anti virus protection) They are always there to help install any programs that I need and to keep my computer running at top performance. I have been very satisfied with their services and highly recommend them.