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InfotracerReviews 7,606

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
709
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Thank you great job I sorry that my mood is really bad I'm sorry go on

Date of experience: October 15, 2019
Texas
1 review
0 helpful votes
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Nice to find needed info about a past vehicle I sold 2 months ago and they forgot to transfer my plates/

Date of experience: October 13, 2019
Germany
1 review
0 helpful votes
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So far it sucks
October 15, 2019

So far it sucks. I've paid u 3 different amounts and still dont have what I came here for. What a ripoff?

Date of experience: October 12, 2019
Washington
1 review
0 helpful votes
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They've accepted my money, hopefully they'll accept some login credentials as well.

Date of experience: October 11, 2019
Massachusetts
1 review
4 helpful votes
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Not one search was correct and it was a rip off! They tell you more info is available if U pay more... so u pay more... once paid they tell you no info available! RIP OFF

Date of experience: July 5, 2019
Illinois
2 reviews
7 helpful votes
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Infotracer's website is very deceiving. I looked up a relative's record and this site made as if he had one. As soon as I paid 4.95, the record immediately disappeared. I only used the trial for 10 minutes realizing that this site is a total waste of time. I asked for a refund and they refused to give me one. I realized I could obtain more information from a free Google search than this place. Please don't waste your money.

Date of experience: May 14, 2019
Genny T.
Texas
2 reviews
6 helpful votes
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Infuriated!!!
May 6, 2019

I looked myself up. Honestly, I've had one speeding ticket in my life. That's it. They had on the site that I had 22 different criminal/ ticket convictions... some where in states that I've never even been to. OH!!! And then they said I spent 10 days in jail! I've never even walked into a jail. Then I looked up my brother, whom has Ph.D and teaches at a major university. They had that he was charged in 2 different DUI's and was arrested 3 months ago in Iowa. He lives in Utah. These people could really damage somebody's life with their slanderous false criminal records.... Every person I looked up they had wrong... EVERY PERSON!

Date of experience: May 6, 2019
New York
4 reviews
7 helpful votes
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The premium infotracer gives you even less information than a quick and free google search provides. Don't waste your time or money here

Date of experience: May 3, 2019
California
3 reviews
9 helpful votes
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Unethical Liars
January 8, 2019

Before I paid I did a search for my mother, and it showed her name, relatives, and age, giving me the impression that she has a criminal history. Then they offered me to pay so I could see results. So I paid, and then they said they had no records for her. This company is manipulative, unethical liars.

Date of experience: January 8, 2019
Arizona
1 review
8 helpful votes
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NO INFO
November 24, 2018

A waste! I can find the info they gave me for free on Google. Thank God I paid only $1 then called Jennie@ C. S. and cancelled.

Date of experience: November 24, 2018
New Jersey
1 review
9 helpful votes
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Total waste of time. I tried 15 different searches including names/plates/addresses etc that I already know as a test and the closest I got was an address hit that was more than 20 years outdated. Complete joke.

Date of experience: October 24, 2018
Washington
2 reviews
14 helpful votes
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Bait and Switch!
September 30, 2018

Bought a used vehicle. Decided to do a plate search. Infotracer free screen showed it had info. I got the five day trial for a dollar, and now it says no results!

Date of experience: September 30, 2018
Ohio
1 review
5 helpful votes
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A complete scam by all definitions. Do not waste your time nor money. Customer services dept is a joke.

Date of experience: January 12, 2018
Kentucky
1 review
6 helpful votes
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Crap! Stay away
December 19, 2017

It could not do a license plate search like it claimed. They refused to refund the money paid. Then the background search they did had a lot of inaccurate information.

Date of experience: December 19, 2017
Washington
1 review
3 helpful votes
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Very misleading
October 16, 2017

Bait and switch: $5 trial, but then it's another $20 for an actual report. Why not honestly represent what you're selling and what it will cost? Sleazy.

Date of experience: October 16, 2017
Minnesota
1 review
4 helpful votes
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Terrible rip off!
October 23, 2012

Terrible rip off! They are right, they don't give you the information and ask for more money, can't believe that this is allowed. Going straight to the BBB. DO NOT DO IT!

Date of experience: October 23, 2012
California
2 reviews
15 helpful votes
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The site false advertised about getting your public record information. I tried to avoid the other sites. This one just baited you in. After payment to get in, you get to perform the search. But it cost twice as much ($29.99) to actually get the report. Then once you pay. The informaton is not accurate at all.
It is a ripoff.

Date of experience: June 16, 2012