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InfotracerReviews 7,606

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
709
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Not the first time we've used this service--it is great!

Date of experience: November 12, 2019
Texas
1 review
0 helpful votes
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Good, comfortable
November 15, 2019

Good, comfortable.

This 7 day usage will be all I need. Please do not bill me for the $19 and cents.

Paul

Date of experience: November 12, 2019
Washington
4 reviews
0 helpful votes
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I wanted a one time report for 3.99 not ongoing or monthly. This was not disclose at the beginning

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 9, 2019
New York
1 review
0 helpful votes
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Called number to ask if CT license plate owner available and was told don't know

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2019
Texas
1 review
0 helpful votes
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?
November 10, 2019

?,,,,

Date of experience: November 7, 2019
Texas
1 review
0 helpful votes
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A little confusing as to reasons, but otherwise quick!

Date of experience: November 7, 2019
Maine
1 review
0 helpful votes
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8
November 9, 2019

8

Date of experience: November 6, 2019
Arizona
1 review
0 helpful votes
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Have not been able to use service due to pop ups such as this one asking for a rating

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2019
District of Columbia
1 review
0 helpful votes
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Very simple to use
November 9, 2019

Very simple to use. Hopefully I'll get a lot of helpful information.

Date of experience: November 6, 2019
Texas
1 review
0 helpful votes
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Service is too sneaky
December 5, 2019

Service is too sneaky. Be upfront about charging people

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2019
California
1 review
0 helpful votes
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I was told your site accepts discover card for payment. Still 7 hours later, it still dosent work. I called 6 times. I was hung up on twice, told they cant help me, try later, they dont take payment over phone, they wont email me to let me know when site is fixed.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2019
Virginia
1 review
0 helpful votes
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Primarily is says "one report found"
December 4, 2019

Primarily is says "one report found". But, finally, there is nothing (no any report). I don't know what this mean

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2019
Washington
1 review
0 helpful votes
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My search results did not follow my payment to open my report I've now got to start over the hole process of my search and hope it's the same result. I call that, Off to a bad start *. But that could change. We will see shortly.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 27, 2019
Wyoming
1 review
0 helpful votes
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I'm looking for a license plate owner and I am not seeing the report I paid for.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 27, 2019
Washington
1 review
0 helpful votes
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Site said it is free
November 24, 2019

Site said it is free. Why am I paying for a report?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2019
West Virginia
1 review
0 helpful votes
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I haven't seen the report so I don't know how the experience is going to be

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2019
Oregon
2 reviews
0 helpful votes
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You would have received five stars, if it was a person.

Date of experience: October 21, 2019
Spain
1 review
0 helpful votes
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Your service is misleading
November 19, 2019

Your service is misleading. Do no enroll me in any program, and do not charge my credit card for anything besides the (1) report I agreed to pay $4.95. If I would have know that this was a scam that enrolls people into services they did not ask for, I would not have used your service in the first place.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 20, 2019
Florida
1 review
0 helpful votes
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Seems really organized
October 20, 2019

Seems really organized. Definitely makes it easy to see information and navigate.
Very fast generation of results.
Other sites make it so easy to sign up it's like being lured into a trap.
But so far I trust in InfoTracer to do me right.
Best,
*******@SeerDerek Twitter

Date of experience: October 17, 2019
Ohio
1 review
0 helpful votes
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Told me all I need med to know
October 19, 2019

Told me all I need med to know. Just wanted to know who was following

Date of experience: October 16, 2019