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InfotracerReviews 7,606

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
709
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Nate Z.
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Seems like they have all the info I have been looking for

Date of experience: December 30, 2019
Louisiana
1 review
0 helpful votes
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Not sure!
January 1, 2020

Not sure! Have not been able to access what I'm looking for

Date of experience: December 29, 2019
Kentucky
1 review
0 helpful votes
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Slow at first it charges 3.99$ then in finishing it charged first pmt 19$

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2019
Minnesota
1 review
0 helpful votes
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It took me about 15 minutes to order the report. I won't know how I like it until I see the report.

Date of experience: December 24, 2019
Germany
1 review
0 helpful votes
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The question asks "so far" and I've dealt with enough internet so called deals and agencies to know that right now you get a 2. That's it. Now when I'm done you'll get a complete overall.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2019
California
1 review
0 helpful votes
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It asks for five vins vehicle
January 21, 2020

It asks for five vins vehicle. Wont allow you to add additional car.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 22, 2019
Canada
1 review
0 helpful votes
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Would be much easier if you could input more information.

Date of experience: December 22, 2019
Florida
2 reviews
0 helpful votes
Follow Gomilla D.
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Survey popped up before I could investigate notification about next payment: $19.00.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 22, 2019
New Hampshire
1 review
0 helpful votes
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Haven't even been onto the site yet!
December 21, 2019

Haven't even been onto the site yet! I'm sure once I get to I'll love it!

Date of experience: December 18, 2019
Pennsylvania
1 review
0 helpful votes
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Straightforward, easy to navigate
January 17, 2020

Straightforward, easy to navigate. Feel is is absolutely a travesty that you ACTUALLY make people pay to find out what was literally the worst experience of their life. And the fact that a lot of women AND men can't recall where it happened due to a multitude of reasons, most if not all of them heartbreaking.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 18, 2019
Pennsylvania
1 review
0 helpful votes
Follow Crystal V.
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I searched you gave me is it just except the results but now you want me to start the search over again that's a zero star rating is far as I'm concerned. It's just that I get complete access but now at Access if it hasn't even done a search yet I'm afraid I'm gonna end up at having to pay more to get the real end product that you falsely told me that I'm going to get I hope I'm not right

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2019
Pennsylvania
1 review
0 helpful votes
Follow Brenda D.
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Don't know but I hope it isn't one that keeps asking for more money.

Date of experience: December 12, 2019
California
1 review
0 helpful votes
Follow Karina L.
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It says free, yet to see the file you get charged! False advertisment

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2019
Washington
1 review
0 helpful votes
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I'm just trying to find out the truth about somebody please it would make it so much easier if people didn't have to go through so much to get serious information

Date of experience: December 11, 2019
Maryland
1 review
0 helpful votes
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Why did it say my next billing will be automatic. I paid for one day access.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2019
Michigan
1 review
0 helpful votes
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So far things are working well, it's better than other sites.

Date of experience: December 11, 2019
Montana
1 review
0 helpful votes
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So far it's easy
December 13, 2019

So far it's easy. Haven't read the report yet though...

Date of experience: December 10, 2019
Washington
1 review
0 helpful votes
Follow Rachael F.
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I have just signed up I need to search a email address so we will see if it goes up

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2019
Florida
1 review
0 helpful votes
Follow Kathy G.
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I have many items to UNsubscribe from when I am done. Hope I actually get this right with ALL charges.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2019
Texas
1 review
0 helpful votes
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I am surprised and amazed at the amount of information that can be accessed with every search

Date of experience: December 7, 2019