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InfotracerReviews 7,606

3.2

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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
709
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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I have to make a full profile just to look at 1 car report

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2020
Brazil
1 review
0 helpful votes
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February 17, 2020

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Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 18, 2020
Tennessee
1 review
0 helpful votes
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Paypal would not complete transaction in Opera or Firefox

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 18, 2020
New York
1 review
0 helpful votes
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Performed the search, said records were found, paid for the report, no reports found

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2020
Virginia
1 review
0 helpful votes
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$4 for 7 days of unlimited search of public records that are free. Are you people that $#*!ing stupid?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2020
District of Columbia
1 review
0 helpful votes
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February 13, 2020

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Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2020
Virginia
1 review
0 helpful votes
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Hard to find where stuff is and it says free it lies but I have to find my brother in law for my 70 year old dad in law

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2020
Missouri
1 review
0 helpful votes
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Just like to know if I could have my information erased? This process was quick

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
Nebraska
1 review
0 helpful votes
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February 12, 2020

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Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2020
Ohio
1 review
0 helpful votes
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I was under the impression I would get results Immediately

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2020
Connecticut
1 review
0 helpful votes
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Quicker and easier than others and the price is right

Date of experience: January 11, 2020
Washington
1 review
0 helpful votes
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It said my password was incorrect after I made it, then moved on

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2020
Illinois
1 review
0 helpful votes
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January 13, 2020

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Date of experience: January 10, 2020
North Carolina
1 review
0 helpful votes
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The report only provided what I could get from a VIN search on an existing car. No special information. Not even the recall information available when doing a generic FREE search on the VIN. I feel like I've been ripped off. I believe I should receive a refund.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2020
Illinois
1 review
0 helpful votes
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Does not work took multiple times and found false information

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2020
California
1 review
0 helpful votes
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A little long winded, but overall, good/great so far.

Date of experience: January 9, 2020
Florida
1 review
0 helpful votes
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I have only used this site once
January 12, 2020

I have only used this site once. Time will tell if I continue.

Date of experience: January 9, 2020
Florida
1 review
0 helpful votes
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Several names to pick from and additional information allowed to narrow search was too limited so I can't be sure I am actually ordering the right report.

Date of experience: January 5, 2020
Kentucky
1 review
0 helpful votes
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Im being asked to leave a review before i ever get to use the product.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2020
North Carolina
1 review
1 helpful vote
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A total and complete waste of $15. If you want to know ownership history and recall info, this is the place for you - however, be warned that you aren't just paying $14.95, you are signing up for a monthly membership and $14.95 will be deducted from your card until you login to the site and stop it. I was looking for information on the crash, insurance claims etc. NOTHING.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2020